Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid extra for a specific time slot and it didn’t arrive , did the live chat and they apologised and said they’d refund the delivery charge”

Helpful Report

Posted 4 years ago

Hi Elaine, thank you for your review. I'm sorry to hear that there has been a problem with your recent order. I'm glad to hear that my colleagues have resolved it for you promptly. Best wishes, Dawid

Posted 4 years ago

“I odered two deliveries. One went smoothly-the other did not. on non arrival I telephoned and your rep kindly rang the florist who simply said they had not got a driver. I then asked for delivery t be made the next day. It was but the flowers were left with a neighbour who took over 24 hours to pass them on. A card in Julia's letter box would have informed her where the flowers were.”

Helpful Report

Posted 4 years ago

I'm sorry to hear this, Hilary. I can confirm that an email has been sent to you in relation to this. Kind Regards, Luke.

Posted 4 years ago

“Asked for flowers to be left with neighbour if my girlfriend wasnt in, came home to find them left on the doorstep”

Helpful Report

Posted 4 years ago

This is disappointing to hear, Robert. I can confirm that an email has been sent to you with further information. Best wishes, Luke.

Posted 4 years ago

“I am sad to say it will be the last time I use your services, unfortunately the bouquet delivered for my girlfriend's birthday which you sent me via email as a special offer which I thought would be a beautiful impressive sprey turned out to be an average bunch of which I purchase every week for her at a supermarket at a quarter of the price. ,A have spoken to yourselves and have been told that next week after her birthday they will send some more as that in the whole of Dorset there is know one that can deliver tomorrow. I am deeply upset and feel I have let my girlfriend down. Yours unhappy Martin kemp”

Helpful Report

Posted 4 years ago

This is disappointing to hear, Martin. I am pleased to see that we have already been in contact however, and a resolution reached. Best wishes, Luke.

Posted 4 years ago

“Ordering was easy, and delivery as promised... But I was called less than 24hrs before delivery to be told that THREE of the flowers supposed to be in the arrangement weren't available. No hint of regret or apology from the Lexi on the phone, let alone offer of a refund. Why offer something that customers cannot have?”

Helpful Report

Posted 4 years ago

Hi there, apologies for this service. I have sent you an email in regards to this. Best wishes, Sophie

Posted 4 years ago

“Ordered a specific arrangement on Monday for a funeral on the following Monday but then got a phone call mid afternoon on the Saturday before the funeral by an agent who spoke very poor English to say that they couldn’t fulfill our order, not happy as gave us no chance to go elsewhere, not impressed and wouldn’t use again or recommend”

Helpful Report

Posted 4 years ago

Hi Alan, this is very disappointing to hear. I have sent you an email in regards to this. Best wishes, Sophie

Posted 4 years ago

“day late but flowers were very nice”

Helpful Report

Posted 4 years ago

Hi Sam, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I use interflora a lot and usually I'm very happy. On this occasion I was extremely disappointed. I paid for Sunday delivery as this was my friends birthday and I knew they would be at home. I was notified that it would be dpd due to the location but wasn't overly concerned as I've had this before. I got a message approximately 2.5 hours after end of delivery time to say they had been delivered. At lunchtime the next day I asked my friend what she thought of the flowers but she hadn't received them and would have to check when she got home as there was no-one at home on the Monday to go looking for a missed delivery card or abandoned flowers. They had apparently been delivered on the Monday while everyone was out and a day late. I therefore looked like I hadn't bothered and then worried her that she had missed a delivery. Not the Happy Birthday surprise I'd hoped for. She did however say the flowers were beautiful.”

Helpful Report

Posted 4 years ago

Hi Pam, I'm sorry to hear that there has been a problem with your recent order. I have looked into this for you and sent you a private message with further information. Kind regards, Dawid

Posted 4 years ago

“The Funeral Director was not on the website so I had to phone. The guy I spoke to was very helpful and it went well. BUT I was promised notification of delivery that NEVER happened, So I'm hoping the flowers got there for the funeral, but I don't know.”

Helpful Report

Posted 4 years ago

Hi Judith, thank you for your review. I'm sorry to hear that you have not received any delivery updates. I'll send you a private reply with all the details. Best wishes, Dawid

Posted 4 years ago

“Excellent service always on time and lovely quality flowers 💐”

Helpful Report

Posted 5 years ago

Hi Sandra, thank you for taking your time to leave a review. I'm pleased to hear that the flowers were lovely! Best wishes, Dawid

Posted 4 years ago

“Very dissatisfied. Ordered flowers on thursday morning. For delivery later the same day. Finally got to the recipient on Saturday. This was after they told me they tried to message me, to tell me that they were out of the fowers I asked for. It's funny that I get the message taking payment, but not that one.”

Helpful Report

Posted 5 years ago

Hi Robert, thank you for your review. I'm sorry to hear that there has been a problem with your recent order and that we were unable to deliver your order on the day you requested. I have sent you a further email regarding this matter. Best wishes, Dawid

Posted 4 years ago

“Disappointed to find that the bouquet I ordered for a friend's birthday looked nothing like the one advertised! There were about HALF the amount of flowers in the bouquet received compared to the photograph online! I'm afraid I'll be very reluctant to order again. Next time I'll be tempted to purchase from my local supermarket as at least I can SEE what I'm getting for my hard earned cash! Sorry Interflora, but you've lost a customer through what I consider to be false advertising. 😥”

Helpful Report

Posted 5 years ago

Hi Sheila, sorry to hear this. I have sent you an email in regards to this. Many thanks, Sophie

Posted 5 years ago

“The flowers received looked nothing like the ones in the photo. Different colours and not as many as that that were shown in the photo.”

Helpful Report

Posted 5 years ago

Hi Wendi, thank you for taking your time to leave a review. I have looked into your order and sent you a further email regarding this matter. Best wishes, Dawid

Posted 5 years ago

“I have used Inter flora before and have been very happy. However, I was disappointed with this order. It all started with me receiving notification that it had been delivered. It hadn’t been delivered. Phoned Inter flora and they sad it had been signed for and delivered- it hadn’t. Anyway 3 phone calls later and a further 2 attempts by the delivery driver to deliver and they turned up. Disappointed not to receive a follow up call or email.”

Helpful Report

Posted 5 years ago

I'm very sorry to hear this, Ian. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke.

Posted 5 years ago

“The service was fine but the flowers delivered were poor and did not reflect the visual image.”

Helpful Report

Posted 5 years ago

I'm sorry to hear this, Lilibeth. I can confirm that an email has been sent to you in relation to your review. Best wishes, Luke.

Posted 5 years ago

“Some of the flowers looked amazing unfortunately some of the flowers looked quite dead and poor but delivery service was good”

Helpful Report

Posted 5 years ago

Hi Amy, thank you for taking your time to leave a review. If there's anything we can help with to do with the flower quality then please be sure to contact us at quality.assurance@interflora.co.uk. Best wishes, Dawid

Posted 5 years ago

“I found the website unnecessarily obstructive. Took many red remarks. It also offers the opton "leave in porch". This instruction was ignored, flowers left next door, when no such instruction was given. I given a long lecture on the phone about he unsafety of the porch option. Why offer it if it is not unsafe?”

Helpful Report

Posted 5 years ago

Hi James, thank you for taking your time to leave a review. I'm sorry to hear that your delivery request was not followed. The instructions depend on whether the drivers feels it is safe to leave the delivery unattended. I'll be sure to pass on your feedback however. Best wishes, Dawid

Posted 5 years ago

“Flowers were beautifully presented, personal message correct, however they were for a funeral and you got the name wrong of who sent them. Maybe ask the client to spell the name just to make sure. Eg the Norris family became the Morris family.”

Helpful Report

Posted 5 years ago

Hi Georgina, thank you for your review. I'm pleased to hear that the funeral tribute you chose was beautiful and as expected. However, I'm sorry to hear about the error in the card message. I'll be sure to pass on feedback to the advisor that took your order over the phone. Best wishes, Dawid

Posted 5 years ago

“I would have given a better rating if I had been sent an email upon delivery as promised. I had to email the recipient to see if the funeral flowers had been received.”

Helpful Report

Posted 5 years ago

Hi Susan, thank you for your review. Unfortunately we are unable to offer live tracking for orders delivered outside the UK. We'd be more than happy to help and confirm your order has been delivered successfully had you contacted us to request this. Best wishes, Dawid

Posted 5 years ago

“I thought all was fine until I discovered they took my credit card number to pay and authorise the transaction but actually used my current account card I had used in a previous transaction 10 months ago!!”

Helpful Report

Posted 5 years ago

Hi Martin, Sorry to hear this. I have sent you an email on how to change your payment details on your My Account. Kind regards Stacey

Posted 5 years ago

Interflora UK is rated 4.5 based on 35,213 reviews