Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a call the day after the bouquet was to be delivered that it wasn’t able to be delivered until the following day (so 2 days later than I had originally been promised). I wasn’t offered a delivery refund or even a voucher towards a future purchase. The bouquet itself was lovely when it finally arrived but frustrating that the very poor delivery service cost £12.99.”

Helpful Report

Posted 2 years ago

Hello, this isn't our usual service and is disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks, Candice

Posted 2 years ago

“I ordered flowers via your website and selected 'SAME DAY FLOWERS'... Selected the bouquet and entered all the details etc, so far so good. When I got to payment I was then given the option of £7.99 for all day delivery or £11.99 for morning delivery, so I paid the £11.99. I then get an email saying my order is confirmed and will be delivered the 'NEXT DAY' even though I had selected the 'SAME DAY FLOWERS'. I called to query this and was told that 'Morning Delivery' could only be made for the following day!? So I explained that this was not made clear on the website, however, as I have paid the £11.99 could it be changed to 'ALL DAY DELIVERY' for that day which would have only cost me £7.99, I wasn't bothered by the refund of £4, I just wanted them delivered that day as had been originally ordered. I was told they could not be delivered on the same day as; "No florists were open in that area"... So why was I given the choice of same day or next day in the first place! The flowers themselves were fine, not amazing but not terrible, however, the fact that they weren't delivered the day they were supposed to be meant they weren't actually received for a further 3 days which rendered the whole gesture virtually pointless and ultimately a waste of almost £50. I'll not be using Interflora again and will instead use one of the many over online options.”

Helpful Report

Posted 2 years ago

Hello Barry. I am sorry to hear this. I can confirm that I have sent an email to you in response to this. Kind Regards, Sue.

Posted 2 years ago

“The flowers I ordered for my mum where lovely, but they where not worth £50.”

Helpful Report

Posted 2 years ago

Hi Laura, I'm so sorry to hear you were disappointed. If you'd like to contact us at Interflora.co.uk/contact, we will look into this for you. Thanks, Hayley.

Posted 2 years ago

“Unfortunately my wife’s anniversary flowers were delivered in disarray. They had been turned over and the flowers had fallen out and were covered in earth. Once rearranged in the basket they looked nothing like the beautiful arrangement on the website. Further, our request for the delivery to be left with a neighbour if we were out was ignored and the flowers were left unattended in the doorstep. I think this is poor service for the cost. The gift did not convey the message of care, affection and celebration that it was bought for. I am not a satisfied customer.”

Helpful Report

Posted 2 years ago

Hi there, I'm so sorry to hear about your disappointing experience with us on this occasion. I can see you have been in contact with us directly and it's now been resolved. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“Poor. No email to confirm delivery. At 8pm on day of intended delivery the website showed that the order had not even been made up, let alone delivered.”

Helpful Report

Posted 2 years ago

This is very disappointing to hear Ian. If you would like us to look into this for you, please contact us at https://www.interflora.co.uk/page/contact quoting your order number. Kind regards Valerie

Posted 2 years ago

“Very disappointed for the price, one rose and a few blooms”

Helpful Report

Posted 2 years ago

Hi Zoey, I’m so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Kind regards, Liam.

Posted 2 years ago

“The flowers were lacking diversity and looked a bit sad. Very disappointed because usually they are lovely. Expensive for what was received…”

Helpful Report

Posted 2 years ago

I am sorry to hear that you were disappointed Phoebe. If you would like us to investigate, please contact us at https://www.interflora.co.uk/page/contact. Best wishes, Valerie

Posted 2 years ago

“wasnt delivered when requested and took three days to complete order”

Helpful Report

Posted 2 years ago

Hi, Thank you for taking the time to complete the review. I have sent you an email in regards to this. King Regards. Sue

Posted 2 years ago

“You didn’t leave a note with the receiver that you had left the flowers with a neighbour.”

Helpful Report

Posted 2 years ago

Hi Anne, I'm sorry to hear this. If you'd like to contact us at Interflora.co.uk/contact, we will look into this for you. Thanks, Hayley.

Posted 2 years ago

“ordered flowers and chocs for a birthday gift , they were delivered 2 days after the event, not good. the corner stone of every business lies in it's ability to deliver its goods.”

Helpful Report

Posted 2 years ago

Hi David, I'm sorry to hear your gift arrived later than expected. So we can look into this further for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Best wishes Michelle.

Posted 2 years ago

“My friend sent a picture of the flowers, and I have to say I’m disappointed. There were very little flowers given the money paid. It was a birthday gift, and felt disappointed.”

Helpful Report

Posted 2 years ago

Hi Lisa, I'm sorry you were disappointed. If you would like us to look into this, please send the order number and your billing details to Interflora.co.uk/contact. Kind regards, Linda

Posted 2 years ago

“1 Rose and 3 daisy's and some foliage was disappointed. Presentation was impeccable but certainly was not worth the cost”

Helpful Report

Posted 2 years ago

Hi Joy, this is disappointing to hear. I can confirm that I have sent you an email with a resolution included. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“Not the type of flowers I ordered. Totally different colors and variety.”

Helpful Report

Posted 2 years ago

Dear Emma, thank you for leaving us a review. I am sorry you were disappointed with the selection of flowers our florist chose. We do advise on our website "Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it’ll still be just as lovely" Kind regards Deborah.

Posted 2 years ago

“Ordered a large bunch of flowers for mothers day and was delivered a small pot with three bulbs in. Very disappointing.”

Interflora UK 2 star review on 2nd April 2022

Helpful Report

Posted 2 years ago

Hi James, I’m so sorry your gift was incorrect. If you would like to contact us via www.interflora.co.uk/page/contact with your ref number we will look into what happened. Thanks Sue

Posted 2 years ago

“First time the flowers were destroyed.during delivery. I spoke to a nice lady and the second time it went to the wrong address”

Helpful Report

Posted 2 years ago

Hi Glen, I'm sorry a mistake was made with your delivery. We appreciate your feedback. Thank you for leaving a review. Kind regards, Linda

Posted 2 years ago

“Great quick delivery with reasonable priced items. Gave them a 2 star as whoever made up the hatbox bouquet used flowers that had started to look dead after 2 days.”

Helpful Report

Posted 2 years ago

Hello Jason, This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks Marie

Posted 2 years ago

“As usual the flowers arrived on time and were exactly what we ordered but the quality of the flowers was bad.”

Helpful Report

Posted 2 years ago

Hi Dom. I'm sorry to hear you were disappointed. If you'd like to contact us at Interflora.co.uk/contact, we will look into this further for you. Thanks, Hayley.

Posted 2 years ago

“Your website auto-filled the address for the recipient from a previous address held on the system and I did not notice this when I booked the order. The order tracking shows the flowers as delivered however the people at the address have said they did not receive the flowers. When I asked you about this you said that according to your records the flowers were delivered on Saturday and left in the outside porch. The delivery address does not have an outside porch. I am very disappointed and have now moved to another provider.”

Helpful Report

Posted 2 years ago

Hello Christina, thanks for your review. I'm sorry you were unhappy with the service. So we can look into this further for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Regards Michelle.

Posted 2 years ago

“I have to say that I was very disappointed with what I received compared to what I ordered especially for £39.00. I could have planted a better basket myself from the garden. Supporting picture attached.”

Helpful Report

Posted 2 years ago

Dear Paula, I'm so sorry to see the delivered plant was not as advertised on our website. I can see you have contacted us directly and this has now been resolved. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“The flower pot for Mothers Day was delivered in a poor state. The soil had spiled out the pot and 2 of the roses had been damaged. I guess the driver did not take care.”

Helpful Report

Posted 2 years ago

I'm really sorry to hear this Paul. So we can look into this further for you. Please do contact us at Interflora.co.uk/contact, if you haven’t done so already. Regards Michelle.

Posted 2 years ago

Interflora UK is rated 4.5 based on 35,209 reviews