Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I had messaged you regarding a gift to a friend which had been delivered by DPD in a damaged state , you did send an apologetic response saying you were sorry it had not been delivered. Clearly, my message had not been read properly. Whilst you refunded the cost to me which was not what I was looking for, my friend was left to sort out a mess which was supposed to be a pleasant surprise. I was hoping that a replacement to my friend , or at least a small token/gift to make up for things but I heard nothing back from my second response.”

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Posted 3 years ago

“Flowers picked did not really look finest to me. I could grab a better bouquet in Marks and Spencer with the same amount of money I have paid.”

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Posted 3 years ago

“I thought for the price the flowers were poor. They look broken and not really full. Especially with such a high delivery price on top the total amount I feel was not worthy of the flowers delivered.”

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Posted 3 years ago

Dear Paige, I am sorry you were unhappy with the flowers. I have sent you an email to address this. Kind regards Deborah. Customer Services.

Posted 3 years ago

“Flowers great but no balloon delivered as ordered.”

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Posted 3 years ago

Hi Martyn, So sorry your order was incomplete. I have sent you an email. Thanks for your review. Regards Sue

Posted 3 years ago

“Ordered a hamper for my uncle and auntie for Christmas and when they was enjoying it over Xmas period notice the biscuits was out of date by a month Sent email of complaint and had no response what so ever”

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Posted 3 years ago

Thank you for taking the time to leave a review Antony, this is really disappointing to hear. I can confirm I have sent you an email addressing the issue raised in your review. Best wishes Valerie

Posted 3 years ago

“I ordered flowers for delivery on Christmas Eve, in at least three instances they were delivered on January 5th. No reasons given just delivery delayed. Very poor!”

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Posted 3 years ago

Hi David, Thank you for your review. I have checked all your orders and can only see one with a delivery date of 24th December which was placed at 4pm on 23rd December for delivery in Singapore. I have contacted our overseas unit in Singapore to request delivery details for this order. All other recent orders on your account have a requested delivery date of 5th January which would be the date chosen when the order was placed and advised on your order confirmation email. I am sorry for any disappointment caused. Kind regards Clare

Posted 3 years ago

“Very poor service. Delivery arrived very late in the afternoon for a 101 year old birthday. Wasn't advised of any delay as kept tracking my order, very poor service.”

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Posted 3 years ago

Hi Lesley, Thank you for your review. We do advise on our website that our standard delivery service is between 8am and 6pm. The exact time of your delivery will be determined by the local florists workload and route planned on the day of delivery. My apologies for ay disappointment caused on this occasion. Kind regards, Clare

Posted 3 years ago

“Got a completely different bouquet to what I ordered, not even a single flower was the same, ended up with an all white bouquet with lilies? States online they’re delivered in bud for freshness but mine didn’t last long as they were delivered fully bloomed ( the roses looked like they had seen better days) They were still a lovely bouquet minus a couple of minor details, but not impressed I didn’t get what I actually paid for”

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Posted 3 years ago

Hi Lauren, I am sorry you were disappointed the flowers were not as you expected. All our bouquets on our website advise - Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it’ll still be just as lovely. Thank you for your review and feedback. Regards Sue

Posted 3 years ago

“The flowers delivered were extremely poor and reflected this to Interiors directly. Used Interflora for a number of years, however this quality deplorable.”

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Posted 3 years ago

Hi John, I am sorry you felt this way about your flowers. I see my colleague has already been in touch. Thank you for your review and feedback. Regards Sue

Posted 3 years ago

“Bit disappointed with the display. I spent £35 on bouquet that looked nothing like that which I ordered.”

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Posted 3 years ago

Hi Abigail, Sorry for your disappointment. I have sent you an email addressing the issue raised in your review. Regards Sue

Posted 3 years ago

“Poor and tired selection, and to mix red and white flowers can upset some people. Especially the older ones, like my wife, who still remember the second world war.”

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Posted 3 years ago

Hi Anthony, So sorry for the disappointment on this occasion. I have sent you an email addressing the issues you have raised in your review. Regards Sue

Posted 3 years ago

“Disappointed with the flowers received in the bouquet ordered. Not only were the flowers in poor condition they were not anything like the lily and rose bouquet I ordered online at all. The roses were small, yellow and old not red like the description, extremely disappointing and will not be ordering from you again.”

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Posted 3 years ago

Hi Larry, Thanks for your review. I am sorry you were disappointed on this occasion. We are offering florist choice bespoke items only at present.All florist choice images are for illustration purposes only.This is explained on every product page on our website. Kind regards Clare

Posted 3 years ago

“We were disappointed in the bouquet we ordered for our daughter the picture she sent us looked like two flowers and a bunch of greenery. Not pleased!!! B. Buckle”

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Posted 3 years ago

Hi Brian, So sorry you were disappointed with your daughters flowers. I have sent you an email addressing the issue you have outlined in your review. Regards Sue

Posted 3 years ago

“Unpaid for next day delivery for flowers to be delivered for an anniversary and it was longer than that.”

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Posted 3 years ago

Hi Deborah, Thank you for your feedback. I have sent you an email with regards to address the issue you mention in your review. Regards Sue

Posted 3 years ago

“Name wrong on Greetings card.”

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Posted 3 years ago

Hi Adam, This is very disappointing. I have sent you an email addressing this. Regards Sue

Posted 3 years ago

“i did not get what i had ordered”

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Posted 3 years ago

This is disappointing to hear Daniel. I can see that you have contacted us directly and a resolution has been reached. Kind regards Valerie

Posted 3 years ago

“Very disappointed with the bouquet which was more of a posy very poor value for money”

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Posted 3 years ago

This is disappointing to hear David. I can confirm that I have sent you an email regarding the issue raised in your review, kind regards Valerie

Posted 3 years ago

“flowers not very nice”

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Posted 3 years ago

Hi Shannon, I'm really sorry you were unhappy. Thanks for your feedback. Kind Regards, Brian

Posted 3 years ago

“I was extremely disappointed when I saw what was delivered”

Interflora UK 2 star review on 4th December 2020

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Posted 3 years ago

Hi Veronica, Thank you for your review. I can see from your order our customer care team have been in touch with you directly with regards to your issues. Best Wishes Sue

Posted 3 years ago

“I ordered flowers chocolates and a card for 45 pounds However only the flowers arrived and on my final invoice off you it just said flowers despite it saying both chocolates and flowers at time of payment Not happy as only ordered these specific flowers because they included the chocolates”

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Posted 3 years ago

Hi Karen, thank you for taking the time to leave us a review. I can confirm I have sent you an email. Kind regards, Amy

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,210 reviews