Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fine but display of flowers used not to my expectations and for the cost.”

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Posted 1 year ago

Good Afternoon, I'm so sorry to hear this. I have left you a voice-mail and an email in regards to your review. Many thanks, Beth

Posted 1 year ago

“I think 8 tulips was awful and nothing like the bouquet s In the pictures extremely disappointed.”

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Posted 1 year ago

Hi Patricia, I am sorry for the disappointment caused. I have sent you an email addressing the issues you have raised in your review. Kind regards, Julie

Posted 1 year ago

“Disappointed. Late delivery. Paid for same day delivery, ordering at 10am and they weren't delivered until the following day. The whole idea of ordering for same day delivery is to have them delivered when you ask (and pay £10 for the privilege). Wont be using Interflora again. I will contact a florist myself.”

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Posted 1 year ago

Hi Helen, i'm sorry to hear about your experience with us, I have been in touch by email to resolve the matter for you, Kind regards Ayoub

Posted 1 year ago

“The amount of flowers for £40 was very poor. I could have went to Tesco and got the same amount of flowers for £15 maximum…. I won’t use Interflora again.”

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Posted 1 year ago

Hi Robert, I am so sorry that you have been disappointed with your Anniversary flowers. I have sent you an email regarding this. Thank you for your feedback. Kind regards Rob

Posted 1 year ago

“At first glance we were well impressed by variety of flowers. Obviously we placed them in a suitable vase but by the following day they/some showed sign wilting. We refilled the vase but the next morning they were dropping petals onto the floor/table. Very unusual for your organisation.”

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Posted 1 year ago

Hi William, I am so sorry about this. Thank you for taking my call today and I am pleased I was able to resolve. Kind regards Rob

Posted 1 year ago

“When I checked on my account on the evening of the requested delivery day it showed that the order was still pending..... it had in fact been delivered ..... However the card message was not with the order.... Fortunately I had warned the recipients of its arrival, so they guessed it was from me.... The order details were amended to show the delivery had occurred, when I checked again 2 days later.... This is the first time this has occurred in the last 4 years however.... But it's a bit sloppy, and I hope won't happen again.... Thank you.”

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Posted 1 year ago

Hi There, I am really sorry to hear this. So that we can investigate this, please could you contact us at hello@interflora.co.uk quoting your order reference number. I am so sorry once again. Kind regards Rob

Posted 1 year ago

“The size is of the bouquet for the price paid was very disappointing, on top of that had to pay delivery fee as well.”

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Posted 1 year ago

Hi Zan, I am sorry that you are disappointed with your order. I have sent you an email regarding this. Thank you for your feedback. Kind regards Rob.

Posted 1 year ago

“The flowers I chose on website (bright bouquet) for my mums birthday did not resemble in size or colours and had none of the orange lillies, which decided my choice.”

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Posted 1 year ago

Hi Lorraine, I am so sorry to hear about your experience with us on this occasion. I've just sent you a separate email regarding this. Thank you for taking the time to leave us a review. Kind regards, Anastasiia

Posted 1 year ago

“Ordered a rose plant for a wedding anniversary from Interflora, as I wanted to use the services of a local florist and help keep open artisan florist shops. I was flabbergasted to see the flower display delivered by DPD, a carrier of goods employing people on zero hour terms and supposedly "self employed" with no employment rights. I have two complaints to Interflora : 1) why don't you use proper local florist as you advertise doing? And 2) ehy do you use a transporter that exploit their workforce? I have an account with Interflora and will only use Interflora again if you can confirm you will always use local florist.”

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Posted 1 year ago

Dear Francoise, thank you for taking the time to leave your review, we truly appreciate all our customer's comments and take the points raised very seriously. Thank you also for taking the time to talk to me on the phone, it was a pleasure chatting with you this afternoon. Kind regards Danny

Posted 1 year ago

“Could not deliver on time.”

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Posted 1 year ago

Hello Brian , I'm sorry to hear your gift didn't arrive as requested. Thanks for taking the time to leave a review, Your feedback is much appreciated. Best wishes Michelle.

Posted 1 year ago

“The flowers started to perish after only a day, not really a great advert for inter flora”

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Posted 1 year ago

Hello Noel, I can see my colleague has sent you an email regarding your issue. Kindest Regards, Jade

Posted 1 year ago

“The flowers were beautiful but the box shown in the picture wasn't there. Just a plastic bubble of water. They were on time but only just 11.57am.”

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Posted 1 year ago

Hi William, sorry to hear this. We do appreciate your feedback and will pass this on. Kind regards, Sophie

Posted 1 year ago

“I placed the same order a week or so apart. the cost was £50. We were delighted with one bouquet and really disappointed with the other, as the photographs should demonstrate. I am a regular and usually very happy customer but the flowers delivered in Oxford were poor value for money and much less impressive than the ones delivered in West Yorkshire.”

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Posted 1 year ago

HI , I'm so sorry to hear about your disappointing experience with with one of your deliveries. I can confirm I have sent you an email addressing this. Thank you for taking the time to leave a review. Kind regards, Michelle

Posted 1 year ago

“The flowers are gorgeous but I don’t really feel we got our moneys worth. They were £60 and I don’t feel we received £60 worth of flowers. Lots of greenery used to bulk them out and not a lot of flowers, there’s one large rose and that’s it. Asked for pink and purple and have a random orange and yellow section. Bit disappointed as we spent a lot of money and they’re for a special occasion.”

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Posted 1 year ago

Good afternoon, I am really disappointed to hear this. I am however, really pleased to see that you got in touch with us directly and this has since been resolved. Thank you for taking the time to leave us your feedback. Conor

Posted 1 year ago

“Unusually disappointed I use Interflora a lot but with this purchase feel I was let down on the service Firstly they were unable to deliver on the day I requested, I was informed of this on the morning of the day, so not happy ! I then asked them to deliver to a different location as the recipient would not be home, but they didn’t response and delivered to a empty house Fortunately they did receive them when they returned”

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Posted 1 year ago

Hi Mark, really disappointing to hear this. I have sent you an email in regards to this. We appreciate your feedback, thank you and kind regards, Sophie

Posted 1 year ago

“When you pay over £65 to have flowers sent to Denmark to recognize a 70 birthday you expect something better than a £10 supermarket bunch of flowers Poor show”

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Posted 1 year ago

Hi, I am so sorry that you have been disappointed with your delivery for a 70th Birthday in Denmark. I have sent an email to you regarding this. Thank you for your feedback. Kind regards Rob.

Posted 1 year ago

“The flowers were in a poor condition. Some were dead - around 50% were thrown away.”

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Posted 1 year ago

Hello Peter, sorry to learn of this and thank you for speaking with me just now. I am glad I was able to help and thank you for your feedback. Best wishes, Sophie

Posted 1 year ago

“flowers were left outside, had to ring the manager of the retirement apartments to look for it, not happy with the service.”

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Posted 1 year ago

Hi Phil, this is very disappointing, apologies to you. I have left you a voicemail and will be sending you an email in regards to this. Thank you for leaving us your review. Kind regards, Sophie

Posted 1 year ago

“Not many flowers for 50 quid but vase is nice”

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Posted 1 year ago

Hi, thank you so much for taking the time to leave your review, it helps us greatly. Many thanks, Isaac.

Posted 1 year ago

“Not the colourful gerberas we requested. Certainly not anything like the picture!”

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Posted 1 year ago

Good Afternoon, I'm so sorry to hear this. I have tried to call you this afternoon to discuss but unfortunately, there was no answer. I have sent a follow-up email in regards to your review. Kind Regards, Beth

Posted 1 year ago

Interflora UK is rated 4.5 based on 35,209 reviews