Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have already taken this matter to Interflora, the valentines flower that I ordered and what was delivered was totally a disappointment.”

Helpful Report

Posted 4 years ago

Hi Eric, thank you for your review. I'm sorry to hear that there has been a problem with your recent order. I'm glad we could resolve the matter promptly. Best wishes, Dawid

Posted 4 years ago

“The flowers were received on the day requested, however they had seen better days. Clearly been dropped or knocked over as the bouquet had big gaps and no water left in the cellophane. Having removed them to make look prettier it seems like the order was rushed as the foliage was very twiggy and not as pictured. The gypsy had also been sprayed bright pink although clearly a gift for a man with the wording wrote for the card. Not very happy.”

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Posted 4 years ago

I'm very sorry to hear this, Deanne. I am pleased to see that you have been in contact with us and a resolution reached. Best wishes, Luke.

Posted 4 years ago

“Delivery was good, but flowers were past their best.”

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Posted 4 years ago

Hello, thank you for your feedback. Best wishes, Dawid

Posted 4 years ago

“I paid 60 pounds for bunch of flowers ok 12 pounds internation delivery ok valentines day but saw only maybe 10-15 pounds worth of flowers Nice flowers but just not much Some one made a big profit out of me and i feel ripped off”

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Posted 4 years ago

Hi Nigel, thank you for your review - I'm sorry to hear that you weren't entirely happy with your recent purchase. As you can appreciate, prices of flowers, especially roses, do increase during the Valentine's period. Rest assured that our colleagues overseas would include the correct value of flowers in the bouquet. If you wish to investigate this, please get in touch via email at quality.assurance@interflora.co.uk. Best wishes, Dawid

Posted 4 years ago

“Flowers were lovely but the time of delivery at 7pm when day almost over was poor”

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Posted 4 years ago

Good afternoon Hugh, we appreciate your feedback, thank you and kind regards, Sophie

Posted 4 years ago

“Flowers were delivered but chocolates were not.”

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Posted 4 years ago

Hi David, thank you for your review. I'm sorry to hear that the extra chocolates were missing from your order. I can see that you have been in touch about this recently and the matter has been resolved. Best wishes, Dawid

Posted 4 years ago

“Flowers delivered were very poor and did not reflect the price. Interflora have given a voucher towards making up for the shortfall in quality.”

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Posted 4 years ago

Hi Alun, thank you for your feedback, it is appreciated. Best wishes, Sophie

Posted 4 years ago

“The flowers never arrived. To be fair, Interflora, reimburses the cost, but it would have been better to receive them in the first place.”

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Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that there has been a problem with your recent order, but I'm glad we could resolve it promptly. Best wishes, Dawid

Posted 4 years ago

“Flowers arrived with the box damaged so had very little water in them.”

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Posted 4 years ago

Hi Samuel, thank you for your review. I'm sorry to hear that the presentation box your arrangement arrived in was damaged. Let us know if there was any problem with the condition of your flowers. You can contact us on quality.assurance@interflora.co.uk. Best wishes, Dawid

Posted 4 years ago

“In terms of customer service, things could have gone better. I booked my Valentines flowers a week before the day, requesting that they be delivered before 4pm, which thankfully they were. Less impressed that at 1:30pm I missed an incredibly brief call from a withheld number, supposedly from you, so that I couldn't even call back. At 1:40 pm I then received an email saying that you had called but were unable to get through to me, and the flowers I had ordered were not available and you would go ahead with supplying an alternative. I could not track the delivery adequately and had to hope the flowers I hadn't ordered would actually arrive in time. I appreciate an alternative being supplied, but ordering in plenty of time there should not have been a last minute change. Not a stress free experience.”

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Posted 4 years ago

Thank you for your review and feedback Jim, I am sorry this was not a stress free experience. Kind regards Valerie

Posted 4 years ago

“I paid 11 pounds for them to be delivered on Feb 14th and they arrived on the 15th, I was told you tried to call me yet I had no VM's or missed calls. The flowers I ordered were not the ones we received”

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Posted 4 years ago

Good afternoon Craig, thank you for taking the time to leave us your feedback. Kind regards Valerie

Posted 4 years ago

“Payed for a timed slot and it was 30 mins late , I asked when it would be delivered and all I received 30 mins late was a message saying your lovely parcel has been delivered, but no response about it being late and no refund for the extra I payed to get a timed slot . So payed money for nothing and missed the person intended for . I feel the fact you only charge a pound to get a 10-12 slot means you dont take it seriously, if a thousand customers get this treatment that's a thousand pound for nothing interflora get . It's not the money it's the principal and the fact I would have paid 10 pounds more ( i needed the timed slot ) and still no response, simply hoping it gets forgotten about .”

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Posted 4 years ago

Hi Scott, I am very sorry to hear this. I have sent you an email with my apologies. Kind regards Michelle

Posted 4 years ago

“The flowers , now that they have finally been delivered, are beautiful. We still remain very upset that they were not delivered on the day that our good friend died. We chose Interflora specifically for their same day delivery. On other occasions I had good service.”

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Posted 4 years ago

I'm very sorry to hear this, Sheila. I am pleased to see that you have been in contact and a resolution reached. Best wishes, Luke

Posted 4 years ago

“The bouquet of flowers delivered was sparse compared to the picture on their website. Didn’t feel it was good value for the money it cost.”

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Posted 4 years ago

Hi Stewart, sorry to hear this. I have sent you an email. Best wishes, Sophie

Posted 4 years ago

“Recent order for niece's birthday ... flowers were apparently lovely but very disappointed as chocolates that were supposed to arrive with the birthday flowers did not arrive. I've had to phone Interflora this morning and the chocolates are now being delivered by local florist in St Andrews. I have used Interflora several times but have to admit to being very disappointed this time!!!”

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Posted 4 years ago

Hi Bridget-Anne, Thank you for your review. This is disappointing, however I can see we have resolved this with you. Best wishes Sue

Posted 4 years ago

“Unlike the previous deliveries which have always been very good the flowers delivered on Friday were (to quote the mother of the recipient for whose birthday they were sent) "somewhat bruised and certainly in need of water"”

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Posted 4 years ago

HI Richard I'm so sorry to hear about this - I have emailed you. Kind Regards Anita

Posted 4 years ago

“I regularly use Interflora and unfortunately won’t be in the future due to there always being an issue with either the availability of the flowers I’ve ordered or the delivery itself (missing deliveries, leaving at different addresses with wrong person, leaving at different location because the place ordered for ‘is too far away’ etc. Just poor service and poor communications.”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that you have had a poor experience rencetly. Unfortunately our florists may sometimes require to substitute specific flowers due to local availability issues. Thank you for your understanding. Best wishes, Dawid

Posted 4 years ago

“Order process was painful (wouldn’t accept order until I accidentally opted into Marketing emails). Product wasn’t delivered as per delivery request. However. End product is lovely.”

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Posted 4 years ago

Hi Eddie, thank you for your review. We'll be sure to look into any problems within the ordering process. Best wishes, Dawid

Posted 4 years ago

“Very disappointed, not up to the expected standard”

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Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that you were disappointed with your recent order. I'd appreciate if you could contact us and let us know why by contacting us at quality.assurance@interflora.co.uk. Many thanks, Dawid

Posted 4 years ago

“Flowers for a birthday delivered two days after due date. No need to add more I suppose”

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Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews