Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s the first time I’ve ordered via interflora and been bitterly disappointed What arrived at the concierge at our hotel fell far short of what was advertised”

Interflora UK 2 star review on 20th July 2020

Helpful Report

Posted 4 years ago

Hi Amanda, sorry to hear you were disappointed. We are only offering florist choice bespoke arrangements at present. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 4 years ago

“Flowers did not resemble the online pictures and appeared poor quality”

Helpful Report

Posted 4 years ago

Hi Philip, sorry to hear you were disappointed. We are only offering florist choice bespoke arrangements at the moment. All images are for illustration purposes, this is advised on our web site. Best wishes Stacey

Posted 4 years ago

“I thought the flowers and presentation where lovely and they where delivered on time. however the bunch was extremely small disappointingly so, not value for money, as I paid £60 inc delivery for a small bunch of flowers...won’t be using inter flora again”

Helpful Report

Posted 4 years ago

Hi Gerard, sorry to hear you were disappointed. Thanks for taking the time to leave us your review. Kind regardss Stacey

Posted 4 years ago

“Paid £11 for delivery in the AM. Didn't turn up until the Pm.”

Helpful Report

Posted 4 years ago

Hi Jake, thanks for leaving your review. I can see that you contacted us on the day in regards to this. Our florists do have up to 1pm to mark their AM deliveries off this is to ensure they are marked correctly. Kind regards Stacey

Posted 4 years ago

“The Bunch of flowers were much smaller than described just in the vase with no papers around them to make them look pretty, flowers were very dry and brittle looking . Probably not use interflora again. Understandably covid has affected supplies but the bunch could of at least been dressed better.”

Helpful Report

Posted 4 years ago

Hi Victoria, I'm sorry to hear you were disappointed. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Was not impressed with the service, or the floers, The excuses l got was it's due to coronavirous, My order was in July 2020, so shops were out of lockdown”

Helpful Report

Posted 4 years ago

Hi, I'm sorry to hear you were disappointed. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“The intro on the romantic section talks about red roses, etc but then the options available are the same as other sections and are all basically “florist lucky dip” at different price points and no real idea as to what you will get. I tried the echat and a helpful Katy advised me to request romantic in the delivery instructions, but that made no difference. The flowers delivered are pretty but the complete lack of control over what is going to come means that this is not a premium service, despite the premium price.”

Helpful Report

Posted 4 years ago

Hi Chris Thank you for leaving feedback With kind regards Michelle

Posted 4 years ago

“The flowers were of poor quality and are dying already 2 days into receiving them since delivery on 15 July. Not happy.”

Helpful Report

Posted 4 years ago

Very sorry to hear this, If you would like us to investigate this, please contact us, You can email us on: Quality.Assurance@interflora.co.uk, Or contact us via Live Chat Kind regards Michelle

Posted 4 years ago

“Much smaller than images on website.”

Helpful Report

Posted 4 years ago

Thank you for your feedback Kind regards Michelle

Posted 4 years ago

“Hi it’s the first time I had a bad experience with interflora.my missus always order and every time she order flower everything is ok.i went to the delivery address for the person to celebrate her birthday and saw the flower and the flower was small and they were dry and not looking fresh.there were few damages aswell.dissapointed this time”

Helpful Report

Posted 4 years ago

Hi Akram Sorry to hear this, Thank you for your feedback Kind regards Michelle

Posted 4 years ago

“No confirmation that the flowers has arrived at final destination. Flowers did not look like the picture i ordered and much smaller. Roses died the following day. However we contacted the florest directly and sent another bunch today.”

Helpful Report

Posted 4 years ago

Hi Derek, I'm pleased to hear a replacement has been arranged. Thanks for taking to the time to provide a review. Kind regards, Liam.

Posted 4 years ago

“Went to wrong address, luckily a neighbour(3 doors down on opposite side of road) brought it down and flowers were very wilted! Picked up a bit but not the desired first impression that flowers are supposed to give!”

Helpful Report

Posted 4 years ago

Hi Steven, Thank you for your review. Sorry to hear of the issues experienced on this occasion, your feedback is much appreciated. Regards Sue

Posted 4 years ago

“What I ordered bore no resemblance whatsoever to what was delivered !”

Helpful Report

Posted 4 years ago

Hi Lee, Thank you for your review. I am sorry for your disappointment on this occasion. Your feed back is much appreciated. Regards Sue

Posted 4 years ago

“Having used inter flora regularly over the years I have never been disappointed until now. I am afraid that the roses in the display were dry almost from delivery and the supplied feed for the water -added immediately - didn’t help. Consequently the bouquet looked tired from the start. Other flowers were clearly getting water, but the effect of the arrangement was marred. I remain disappointed and wonder whether I should contact the florist?”

Helpful Report

Posted 4 years ago

Hi Susan, Thank you for your review. Sorry you were disappointed on this occasion. I have sent you an email with regards to this. Best Wishes Sue

Posted 4 years ago

“Bought as a present for my wife, she appreciated the gesture but was underwhelmed with the flowers provided, and when she found out what I had paid for what she recieved was not even happy with the gesture, so backfired on me”

Helpful Report

Posted 4 years ago

Hi Steve, Thank you for your review. Your feedback is much appreciated. Regards Sue

Posted 4 years ago

“Flowers ok, but arrived without the personalised card I had specified and with no plant food which normally comes with it as well. Kind of diminished the desired effect...”

Helpful Report

Posted 4 years ago

Hi Martin, I'm very sorry to hear this. I can confirm an email has been sent to you in response to this. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Flowers that arrived looked smaller than ordered and completely different colour. However the speed of the delivery at short notice was very impressive and was so grateful.”

Helpful Report

Posted 4 years ago

Hi Donna, Thank you for your review your feedback is much appreciated. Regards Sue

Posted 4 years ago

“I paid for delivery for a birthday to arrive before 1200hrs. The flowers arrived at 1240hrs, however I had an update to say they had been delivered at just before 12. So I spent my time phoning possible interflora florist in my area trying to find the one who should have made the delivery. The flowers were fine however the delivery was not .”

Helpful Report

Posted 4 years ago

Hi Martin, this is disappointing to hear. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“Speed of delivery was excellent.Hugely dissapointed with bouquet recieved.Colours of orange pink & blue all clashing-I ordered a green & white selection?!!! To be honest I was mortified by the gift recieved -best place for it was the compost heap”

Helpful Report

Posted 4 years ago

Hi Aine, I'm really sorry to hear you were disappointed. Thanks for taking the time to leave us your review. Kind Regards, Liam.

Posted 4 years ago

“I have used Interflora for many years to send flowers to my mother and on this occasion visted her the following day and so saw what you actually sent. (IN314364737) I paid £50 for the flowers and £11 for the delivery. The delivery was fine (delivered at 8am) What was delivered was not... Is what is in the attached Photo really £50 worth of flowers? The number of flowers was small, the colours were dull not bright and cheerfull and the selection of flower types was completely random, nothing matched and some were quite ugly. I saw them on the second day after delivery and some were browning round the edges and wilting already.. I have to trust interflora that the quality of what is delivered is reasonable as I don't usually see them myself, so I'm very disappointed with what I've seen.”

Helpful Report

Posted 4 years ago

Hi Mark, sorry to hear you are disappointed. I can see that our care team have replied to your email with our apologies. Kind regards Stacey

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews