Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t actually know if flowers have yet been delivered (to Italy)….no text confirmation received. The initial address I supplied didn’t pass muster. After a second attempt, the florist decided to shut down for two days ….. then radio silence. I guess that this review request means the flowers have got there….who knows!”

Helpful Report

Posted 3 years ago

Hi there, I am sorry to hear you have been advised if the item has been delivered, I can confirm I have sent yourself an email, many thanks, Amy

Posted 3 years ago

“The flowers were lovely but the giraffe soft toy which I paid £10 got turned into a teddy which I did not order. I am still waiting to hear what is being done to rectify this. I therefore cannot give you a high rating,”

Helpful Report

Posted 3 years ago

Hi Z, Thank you for taking the time to leave feedback. I can see that you have contacted us direct and that we have resolved this issue for you. An email was sent to you on the 29th September, please check your spam and junk folder as the email may have landed there. Our sincere apologies With kind regards Michelle

Posted 3 years ago

“Delivered to wrong address”

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Posted 3 years ago

Hi Helen, thank you for your feedback, I can confirm the order was left with the neighbour at number 2 as there was no answer at your recipient door, a card was left with your recipient to advise them, many thanks, Amy

Posted 3 years ago

“For some reason address was changed from the one I cut and pasted x so was delivered to the wrong address and was not recoverable”

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Posted 3 years ago

Dear Robert - I'm so sorry to hear about this. This is not our normal standard of service. I have sent you an email to address this. Best Wishes Anita

Posted 3 years ago

“Delivery was fine didn't think the aqua pac was value for money with the couple of flowers in it. Certainly didn't look like I had spent that much on the arrangement. Disappointed.”

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Posted 3 years ago

Hi Susan, Thank you for your review. I am sorry you were disappointed on this occasion. I have sent you an email with regards to this. Best Wishes Sue

Posted 3 years ago

“I ordered flowers for a certain day delivery but these was not delivered until two days later. Very disappointed, delivery was refunded as a compensation but doesn't make up for the 2 days lateness and the hassle. Wont be using again.”

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Posted 3 years ago

I'm so sorry we let you down on this occasion. I have sent you an email regarding this issue. Kind regards, Linda

Posted 3 years ago

“3 items ordered. 3 items highlighted on the note on the front of the box delivered. Only 2 items delivered though.”

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Posted 3 years ago

Hi Niall, I am very sorry to hear this and can see that you have contacted us directly and this has now been resolved. Best wishes, Valerie

Posted 3 years ago

“The chocolates were stail. I was not at all pleased.”

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Posted 3 years ago

Hi Angie, I'm very sorry that the chocolates were not of the best quality. I have just sent you an email in regards to this. Thank you for letting us know, Carl.

Posted 3 years ago

“Not worth the money.”

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Posted 3 years ago

Hi Phil, I'm sorry to hear that you were disappointed with your gift. I have just sent you an email in regards to your feedback. Carl.

Posted 3 years ago

“I was quite disappointed to receive a slightly underwhelming display when I paid £55 for the bouquet”

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Posted 3 years ago

Hi Daniella, I'm sorry you were disappointed with the bouquet. I have sent you an email regarding this issue. Kind regards, Linda

Posted 3 years ago

“Didn't look like picture and flowers missing”

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Posted 3 years ago

Hi Warren, I am sorry to hear this, I can confirm I have sent yourself an email. Kind regards, Amy

Posted 3 years ago

“Ordering was easy, but unfortunately flowers arrived 3 days after the occasion with no explanation why. Having only email contact with Interflora at the moment doesn’t help. Flowers eventually arrived, but disappointed they weren’t there on time.”

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Posted 3 years ago

Hi Deborah, thank you for your feedback, I have checked and I can see our care team have been in touch direct. Many thanks, Amy

Posted 3 years ago

“The gift hadn't been delivered by 4o'clock so tried to ask where it was and didn't get an answer until the next day - that wasn't much use!”

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Posted 3 years ago

Hi Sarah, thank you for your feedback, we aim to respond to emails within 24 hours but we have a livechat and social media team available 6 days a week if you need any help. Kind regards, Amy

Posted 3 years ago

“The flowers were lovely. However the service was appalling! I got notification that my gift of flowers had been delivered during the Kate afternoon. I left it a couple of hours & then asked the recipient if they’d been received & she said no. She went outside & looked all around her bungalow, nothing! About half an hour later she was going to ask a neighbour if they had them & low & behold, they’d been delivered & left at the back gate! No knock or notification that they had been left. If she hadn’t have gone outside twice & I hadn’t asked if she’d received them (which I didn’t want to do because it’s not the done thing), they’d have been left outside & ruined if it rained. I’m absolutely appalled at this lack of respect & lack of service!”

Helpful Report

Posted 3 years ago

Dear Janet, I'm so sorry to hear about this. I apologise that the service you received was not to our usual high standard. I have sent you a separate email to address this. Best Wishes Anita

Posted 3 years ago

“The flowers you advertised and the flowers that were delvered were nowhere near the same...let down again”

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Posted 3 years ago

Hi Gordon, thank you for your review. It does state on the item description on our website that on occasion the local florist will make substitutions so they can deliver the best gift they can. I will make sure your feedback is passed on. Kind regards, Carl.

Posted 3 years ago

“Fast delivery. Flowers looked lovely but haven’t lasted at all.”

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Posted 3 years ago

Hi Daniel, I am sorry to hear this. I have sent you an email to address this issue. With kind regards Michelle

Posted 3 years ago

“I ordered a white bouquet and there are pink lilies in amongst the white flowers. cost me fifty pounds plus 7pounds delivery, not happy and wont be using you again!”

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Posted 3 years ago

Hi Julie, I'm sorry your gift was not correct. I have just sent you an email in regards to your comments. Thank you for bringing it to my attention, Carl.

Posted 3 years ago

“usually it is a v good service - but this time the delivery of a hamper failed and I got no notifications regarding status I sent 2 emails to customer service - got a response today with a no quibble refund”

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Posted 3 years ago

Hi Ghazell, Thank you for taking the time to leave feedback, I am happy that we were able to resolve this issue for you. With kind regards Michelle

Posted 3 years ago

“Not the greatest on value”

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Posted 3 years ago

Hi Nick, Sorry that you feel we let you down, I can see that you contacted us directly and that we have resolved this issue for you. With kind regards Michelle

Posted 3 years ago

“Flowers arrived too late for the farewell speeches and presentation. DISSAPOINTED”

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Posted 3 years ago

Good Afternoon Pauline, I am sorry to hear your gift arrived after the presentation, our sincere apologies. I have sent you an email to address this. With kind regards Michelle

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,209 reviews