Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found out that the flowers were not delivered due to the florist being closed. Well, maybe not your fault, but upsetting nonethe less.”

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Posted 4 years ago

“Some if the open Flowers looked like they’d seem better days in delivery!”

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Posted 4 years ago

Hi Tim, this is disappointing to hear, if you would like to discuss further please send a detailed email to quality.assurance@interflora.co.uk Thank you for your feedback, Amy

Posted 4 years ago

“To my knowledge the flowers arrive late , after noon , and the wrong colour group was sent , white not pastel”

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Posted 4 years ago

Hi Doreen, thank you for your review and feedback. I can see that you have been in touch with us and the matter has been addressed. Best wishes, Dawid

Posted 4 years ago

“Birthday flowers for my daughter - I asked for them to be left in the porch if she was out - they were delivered to the neighbour and my daughter did not get them until the following day - so not wonderful -”

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Posted 4 years ago

Hi Gwyneth, I'm sorry you were unhappy the flowers were left with a neighbour. The delivery person may have not felt that the porch was a safe place to leave your gift. Kind regards Carl

Posted 4 years ago

“I ordered a bright bouquet but that was not what was delivered, it was only whites and pinks, nothing like the picture on your site.”

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Posted 4 years ago

Hi Gordon, I'm sorry you were disappointed in the colours in your bouquet. We do advise on our website that the photo is only for illustrative purposes. Many thanks Carl.

Posted 4 years ago

“Flowers were pleasant but I had to call at 12.30 as they had not appeared in spite of a booked before 12.00 delivery slot. Apparently that was not clear to the shop/”

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Posted 4 years ago

Hi Ian, thank you for making us aware of this. I have just sent you an email. We appreciate your feedback. Kind regards, Sophie.

Posted 4 years ago

“For the money that they cost the amount of flowers you get is very poor will not use again for flowers in Ellesmere port”

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Posted 4 years ago

Dear Customer, Thank you for your review, I am sorry you were disappointed on this occasion. Kind regards, Sally

Posted 4 years ago

“Box was all dented unfortunately”

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Posted 4 years ago

Hi Paul, sorry to hear this. I can see that our care team have replied to your email with our apologies. Kind regards Stacey

Posted 4 years ago

“I ordered my aunt some flowers, a card, chocolates and a balloon for her birthday - not all of the order arrived. The florist didn’t contact me to explain and what could be done instead.”

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Posted 4 years ago

Hi Gabriella, thank you for your review. I'm sorry to hear that your order was incomplete. Unfortunately we don't seem to have heard from you about this. I have sent you an email and look forward to your reply. Best wishes, Dawid

Posted 4 years ago

“The flowers arrived on the day I asked for them however I was completely underwhelmed by the bouquet to be completely honest I spent £55 on this order and would have expected a better mix of flowers that those which arrived which to be honest looked like they had been collected from a garage forecourt... I could have purchased a better selection at the local supermarket for a fraction of the price... When buying flowers from Interflora I expect a stunning bouquet as I have had in the past... I even upgraded to Platinum customer status with the intention of buying more flowers... However if this is what I get in Taunton I won't be ordering any more there in future... Very dissatisfied customer and will definitely not recommend in future... I would like to speak with a customer service representative as soon as possible to escalate this...”

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Posted 4 years ago

This is disappointing to hear, if you wish to speak to a customer service advisor please send your feedback to quality.assurance@interflora.co.uk and include as much detail as possible, thank you and kind regards, Amy

Posted 4 years ago

“I sent flowers on behalf of myself and 3 other friends. The recipient posted a photo. None of us were happy with the bouquet they weren't pretty and for the price I expected more. Sorry I can't seem to upload photo”

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Posted 4 years ago

Hi Jeanette, I'm sorry you were disappointed with your gift. I will make sure your comments are passed on. Many thanks, Carl.

Posted 4 years ago

“I ordered 2 sets of flowers to got to two different people. The first one went ok, the 2nd one has still not been delivered and these are flowers, so will perish. DPD were bloody useless, the driver was rude and had no idea what was going on...not impressed and will look for another way of doing this next time.”

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Posted 4 years ago

Hi Mark, I am really sorry to hear of the experience you had. I can see that my colleague has replied to your email with our apologies. Kind regards Stacey

Posted 4 years ago

“did not receive conformation of delivery and only found out from recipient late at night when i saw flowers they were not worth the cost as looked smaller then ordered and colours differant would think again about using again”

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Posted 4 years ago

Hi George, sorry to hear you were disappointed. Thanks for taking the time to leave your review. All feedback is important to us as it help us to improve in the future. Kind regards Stacey

Posted 4 years ago

“Disappointed in the flowers. Buy my mum flowers often but felt embarrassed when I saw them. Looked very poor. Had been thinking of ordering for someone else but definitely won’t be using again despite my gold membership for delivery.”

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Posted 4 years ago

Hi Tracey - Thank you for taking the time to leave a review. Your comments have been forwarded to our Quality Assurance Programme. Kind Regards Anita

Posted 4 years ago

“The flowers went undelivered as no-one home. You have not explained what happens now - do you try again, do I get a refund.”

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Posted 4 years ago

Dear T J Lifford - Thank you for taking the time to leave a review. I have emailed you about this. Kind Regards Anita

Posted 4 years ago

“My daughter lives in a flat, put flat 16 on address details but nowhere to leave any message. Driver did not use buzzer at entrance but left them in foyer so my daughter didn't even know they were there! Box was battered and soil misplaced. Not great for a pricey plant gift! First time I've been unimpressed.”

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Posted 4 years ago

Hi Victoria - i'm really sorry to hear about this. If you would like me to look into this for you please email quality.assurance @interflora.co.uk Kind Regards Anita

Posted 4 years ago

“Hi, A shame as the picture look better than in real life, not worth the money.”

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Posted 4 years ago

Hi, sorry to hear you were disappointed. Thanks for bringing this to our attention. Best wishes Stacey

Posted 4 years ago

“Well Arrived in time but not the value I paid for .. nor the picture this us about £30 worth of flowers .. Not £69 plus ! so disappointed .. and feel somewhat ripped off by the florist in Sonoma ! not of the value paid for”

Interflora UK 2 star review on 30th August 2020

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Posted 4 years ago

Hi Marie, Thank you for taking the time to leave feedback, Kind regards Michelle

Posted 4 years ago

“I didn’t receive the vase I requested”

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Posted 4 years ago

Hi Jason, I am sorry to hear this, Kind regards Michelle

Posted 4 years ago

“I ordered some natural Colour Flowers For my partner birthday l haven’t phoned up the shop because I’ve been working away I haven’t had chance to complain My partner received Pastel colours instead It wasn’t my Original order”

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Posted 4 years ago

Hi Carl, Thank you for leaving feedback, I am sorry to hear this, Kind regards Michelle

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews