Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked valentines flowers early but they delivered on 1st instead of 14th! £64 wasted despite emailing at 8:30 on morning if delivery to say wrong date. Shocking that no reply or anyone check the delivery date. Message was clear it was for Valentine’s Day.”

Helpful Report

Posted 2 years ago

Hello Caroline, I'm sorry we weren't able to correct your mistake in time to stop the flowers being delivered early. I have sent you an email in response to your review. Kind regards, Linda

Posted 2 years ago

“I do have photos but I can not work out how to get them on to this form. I can email them for you This is what my friend (luckily a very good friend!)sent me when I asked her to tell me honestly if the plant arrangement was ok...... 'The purple primula had been "uprooted" as the basket wasn't sitting upright in the box . The little green bits in my hand are meant to be on the stakes but had been knocked off, l found two more at the bottom of the box. The box itself wasn't as robust as they usually are . I think the bottom had got damp and was beginning to "break up". It wasn't "solid" when l lifted it into the house . The plants now are all ok , l've pushed them back into the compost , l'm sure they'll thrive . Many thanks again' Rather disappointing, I think you will agree. Seems to be the packing at fault, or the way it was treated en route.”

Helpful Report

Posted 2 years ago

Good Morning Carol, I am sorry to hear how the planted basket arrived, I have sent you an email discussing this further. Kind Regards, Laura

Posted 2 years ago

“I am usually very impressed with flowers I have sent and received myself from interflora but this time not so much. For what I paid I felt the bouquet was not substantial in size and some of the flowers did not look very fresh. I asked for bright blooms and whilst some of the flowers were colourful it also included some rather drab brown carnations. Somewhat disappointed.”

Helpful Report

Posted 2 years ago

Hi Shelley, I am sorry to hear your flowers were not up to our usual standard. I have sent you a separate email to address this matter. Best wishes, Vanessa

Posted 2 years ago

“Didn’t deliver on day specified. Still no response from email 5 days later about why they didn’t deliver on the day I requested”

Helpful Report

Posted 2 years ago

Hi Catherine, I can see that you contacted us directly and that we have resolved this issue for you. With kind regards Michelle

Posted 2 years ago

“The presentation basket that I had ordered bare no resemblence to that displayed on the website. Thanks to the complaints team to problem was put right.”

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Posted 2 years ago

Hi Paul, I'm sorry to hear the gift delivered was incorrect. I'm pleased we were able to put this right for you. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 2 years ago

“Thought the bouquet was pretty small for £45 which didn't include the £7 delivery charge. Won't use them again.”

Helpful Report

Posted 2 years ago

Hi Bev, I'm sorry the bouquet didn't meet your expectations. I have emailed you regarding this issue. Kind regards, Linda

Posted 2 years ago

“Terrible display of flowers, certainly not worth the money, Not value for money.”

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Posted 2 years ago

Thank you for taking the time to leave us some feedback, the flowers look of good quality, I cannot comment on the presentation as they have been taken out of the packing. I can confirm I have sent your self an email, many thanks, Amy

Posted 2 years ago

“Not what I expected at all to be delivered no christmas baubles and loads of weeds that my mother said when removed there was not much left. will not be ordering again. Would not recommend to a family member or friend. A total rip off.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, it sounds like your mum has removed the foliage, those stems are part of the bouquet and the flowers should have been in bud. I can confirm I have sent yourself an email. Kind regards, Amy

Posted 2 years ago

“Flowers were ok, but could get something better for half the cost at a supermarket. Also, wrong chocolates were provided. Selected Truffle chocolates, only got standard chocolates.”

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Posted 2 years ago

Good Afternoon Adam, thanks for leaving us feedback. Sorry to hear you are disappointed. I have sent you an email about this. Many Thanks, Laura

Posted 2 years ago

“The recipient of my order didn’t receive the message I wrote for it , It only had the persons name on it”

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Posted 2 years ago

Hi Scott, Sorry there was a problem with the card message on your order. I have sent you an email to address this. Regards Sue

Posted 2 years ago

“Flowers weren’t delivered. Got a call asking if we had received them , told them no and they said they must have been stolen or delivered to wrong house! Our relatives had been in all day. Next thing the flowers suddenly arrived”

Helpful Report

Posted 2 years ago

Hi Claire, I'm sorry a mistake was made with your delivery, but pleased to hear the flowers arrived safely. I have emailed you with our apologies. Best wishes, Linda

Posted 2 years ago

“You were a day late in delivering the flowers, which was extremely inconvenent .”

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Posted 2 years ago

Hi William, I'm sorry we let you down on this occasion. I have sent you an email to address this issue. Kind regards, Linda

Posted 2 years ago

“The plant had clearly been shaken around in transit and included no care instructions or picture of what it should look loke. My daughter was on the verge of throwing it away before she sent me this photo and I told her how to save it. The pictures are of what arrived and what was shown on the web.”

Helpful Report

Posted 2 years ago

Hi Ann, Thank you for taking the time to leave feedback, I can see that you contacted us directly and that we have resolved this issue for you. Once again our sincere apologies Kind regards Michelle

Posted 2 years ago

“Disappointed in the number of stems in the bouquet”

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Posted 2 years ago

Good Morning, I'm sorry to hear this. I have sent you an email in regards to your feedback. Many thanks, Beth

Posted 2 years ago

“This time was not what I have ordered Completely different then what was on site”

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Posted 2 years ago

Hi Mario, I am sorry to hear that you were disappointed. We do advise on our website, on the product page, the following: Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it’ll still be just as lovely. With kind regards Michelle

Posted 2 years ago

“Both birthday dates were missed in the last two orders I made. One with no apology, explanation or refund on delivery and one with a discount when I complained. I don't want refunds - I want the service I paid for. The day-after-the-birthday is never the same.”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear this, please do pop us an email across to quality.assurance@interflora.co.uk and advise of the second order that was late so we can look into this for you. Many thanks, Amy

Posted 2 years ago

“Unfortunately paid for same day delivery that wasn't delivered on same day. I did receive notification that there was a delay but on voicemail which wasn't picked up until after closing. Flowers were then delivered 2 days later.”

Helpful Report

Posted 2 years ago

I'm sorry our service was not up to our ususal standard on this occasion. I have sent you an email with our apologies. Kind regards, Linda

Posted 2 years ago

“I ordered these flowers for my parents, on their 60th wedding anniversary. Sadly, there wasn’t enough of actual flowers. Just a lot of greenery. A bit disappointed. ☹️”

Helpful Report

Posted 2 years ago

Hi Minal, I'm sorry you were disappointed with the flowers. I have sent you an email to address this issue. Kind regards, Linda

Posted 2 years ago

“Yes they arrived on time but it was not like the ones I ordered”

Helpful Report

Posted 2 years ago

Thank you for your review Mandy. Our website does state: Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it’ll still be just as lovely. Best wishes, Valerie

Posted 2 years ago

“Disappointing, went to Tesco afterwards to get some roses to spruce it up.”

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Posted 2 years ago

Hi, I am sorry to hear about this. It is not the service we aim to provide at all. I have sent you an email about this. Thanks for letting us know. Best wishes Stacey

Posted 2 years ago

Interflora UK is rated 4.5 based on 35,209 reviews