Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful flowers. Half of them we had to throw away. They were dead or dying. Timely delivery but the gesture is pointless.”

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Posted 4 years ago

Thank you for your feedback, this is very disappointing to hear. I can confirm I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“I asked for flowers to be delivered on a specific date as the date was important however the flowers were delivered a day early which was disappointing.”

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Posted 4 years ago

Hi Karen, I am sorry you were disappointed, I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“Paid extra for delivery on a selected date, came a day early, very rude florist who delivered it, ruined the surprise! Great service!!!”

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Posted 4 years ago

Good afternoon Steven, I am sorry to hear this, I have sent you an email with my apologies, kind regards Valerie

Posted 4 years ago

“I didn’t like the flowers that were sent for my recipient...some are already dying after only being delivered on Saturday. They weren’t the original flowers I’d ordered due to saying you couldn’t get the stems for the original bunch I paid for. Not worth the money at all. Would’ve got a nicer bunch from Asda/Morrison’s.”

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Posted 4 years ago

Thank you for your feedback Kayleigh, I am sorry to hear this. I can confirm that I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“Couldn't provide the order I paid for and provided a substitute which I think was not good value.”

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Posted 4 years ago

This is disappointing to hear. I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“On this occasion I was very disappointed, the flowers were expensive & what arrived was much smaller than the images on the website, they were also delivered 4 days early (ok, global pandemic, they’re forgiven for this one!) They started wilting and dropping within 2 days, really surprised as interflora usually good”

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Posted 4 years ago

Hi Sara, thank you for your review, I am really sorry to hear this. I can confirm I have sent you an email with my apologies. Thank you for your understanding regarding the early delivery, best wishes Valerie

Posted 4 years ago

“Very disappointed with the flowers ordered for my wife. There was a shortage of flowers and an over abundance of green foliage. I will not be doing that again.”

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Posted 4 years ago

Thank you for your feedback Alexander, this is disappointing to hear. I can confirm I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“Very disappointed with the Mother's day bouquet, didn't have the flowers as stated and looked nothing like the picture as advertised. Driver told my mother to refill the flowers as it was leaking and the aqua box was all soggy :(”

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Posted 4 years ago

This is disappointing to hear Susan, I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“The quality of the flowers poor ... wilting by the second day despite looking after them as per instruction.”

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Posted 4 years ago

This is disappointing to hear, Paul. I am pleased to see that a resolution has been reached for you. Best wishes, Luke

Posted 4 years ago

“To make things ‘easy’, I tried to send the same bouquet both to my mother and mother in law. I took time to write thoughtful comments to accompany them, The website seemed to erase the written comment several times which was really frustrating. The website was not intuitive to use. Finally, the supposedly same product looked considerably better in one arrangement than the other which was disappointing as I’d spent extra to get the extra stems and make it really special.”

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Posted 4 years ago

I'm sorry to hear that you were not delighted with the flowers delivered. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke

Posted 4 years ago

“Disappointed with the arrangement”

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Posted 4 years ago

Thank you for taking the time and leaving us feedback. If you would like us to look into this for you, please could you email quality.assurance@interflora.co.uk with as much detail as possible as to why you were unhappy with the delivery and your order number. Best wishes, Luke

Posted 4 years ago

“Flowers looked great online and speedy service but they are limp and lifeless looking just days later. Expected better from inter-flora.”

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Posted 4 years ago

I'm sorry to hear this. I can confirm that an email has been sent to you in relation to your review. Best wishes, Luke

Posted 4 years ago

“Delivery dispute flowers left igaragr but could not be found I had to phone and no one prepared to hibachi to delivery site to proof delivery Thrash flowers were fo a very old women so no concideration for time to answer the door”

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Posted 4 years ago

“Flowers were left on a windy spot, even though my delivery instructions said “knock loudly”. There was no card at all with the flowers.”

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Posted 4 years ago

I'm very sorry to hear this, Maria. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke

Posted 4 years ago

“I ordered a ballon, it didn’t come and spent £38 on a bouquet of flowers I could’ve gotten from the corner shop”

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Posted 4 years ago

This is very disappointing to hear, Ettienne. I am pleased to see that you have been in contact and a resolution reached for you. Best wishes, Luke

Posted 4 years ago

“Flowers were good and delivered on time.The bad news is that for a first time user of your business the ordering process was very difficult The web site seems difficult to navigate and at one point I considered giving up. Do not assume every customer is totally computer literate. James Dunlop”

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Posted 4 years ago

I'm sorry to hear this, James. Thank you very much for taking the time and leaving us a review. Best wishes, Luke

Posted 4 years ago

“Ordered 2 bunches for both of our mothers for mother day. One of them arrived horrifically withered and unacceptable. The other bunch is yet to be seen. They have never arrived and it is now Mother’s Day. Going by the first bunch I’m not holding out hope for the second bunch - if they ever arrive.”

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Posted 4 years ago

I'm very sorry to hear this. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke

Posted 4 years ago

“I didn’t receive the flowers I ordered but I received an email saying they had been delivered. When I contacted customer service I was offered a refund rather than flowers actually getting delivered :( 2 stars are for a quick response and a pending refund”

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Posted 4 years ago

I'm very sorry to hear this, Lyndsay. I am pleased to see that we issued a refund for you. Best wishes, Luke

Posted 4 years ago

“I have always used interflora for my flowers to send to my mum. Normally I haven't had any problem, but on this occasion ( Mothers day) they were not good. Interflora have given me back 30% of my money back as way of apology.”

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Posted 4 years ago

This is disappointing to hear, Dawn. Thank you for taking the time to leave us a review. I am pleased to see that we were able to come to a resolution for you. Best wishes, Luke

Posted 4 years ago

“Delivered on the wrong day. I pay for Gold and use Interflora because you’re normally so reliable but this time you let me down. I know these are difficult times though and it was better early than late!”

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Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews