Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers that were delivered was not what I ordered. Very disappointed as they were a birthday present for my mother.”

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Posted 4 years ago

Hi Mark, Thank you for your review and feedback. As all our bouquets are florist choice arrangements at present, our website states: Please note that the images shown are for illustrative purposes only – colours and stems will vary. That’s because each and every Florist's Choice design is completely bespoke. Kind regards Sue

Posted 4 years ago

“The flowers arrived very dry. Disappointed as spend over £45.”

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Posted 4 years ago

Hi Emma - Thank you for leaving your review. Your comments have been forwarded to our Quality Assurance Programme. Kind Regards Anita

Posted 4 years ago

“Thought this was very expensive for basically a small bunch of flowers, the recipiant and myself were very disappointed wont be using this service again.”

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Posted 4 years ago

Hi Paul - Thank you for leaving your review and your feedback. Kind Regards Anita

Posted 4 years ago

“I have used interflora a lot as they have always been very good, however on this occasion I was disappointed with the display and the flowers were wilted, the delivery person left it round the side of the house when the clear instructions were for the person to be patient, my sister in law was in when they were left. The delivery in North Ferriby.”

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Posted 4 years ago

Thank you for your review Sarah, I am sorry to hear the flowers were wilted. I have sent you an email with my apologies, best wishes Valerie

Posted 4 years ago

“Good prompt delivery, but very few flowers for the price.”

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Posted 4 years ago

Hi Simon - Thank you for your feedback - Kind Regards Anita

Posted 4 years ago

“Disappointed with the flowers and unhappy that I paid a premium for same day delivery but the flowers were not delivered until the following evening”

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Posted 4 years ago

Good afternoon Hugh, thank you for your review. I am sorry to hear that you are disappointed with the flowers. I can confirm that an email was sent to you regarding the delivery date for your order. Best wishes Valerie

Posted 4 years ago

“Order No: IN316370617 Having used Interflora many times and been extremely happy with the product, this order was a complete shock. For our 25 Anniversary, I ordered a £40 arrangement, to start the day off well. What I received was 10 stems and a little greenery, which already looked wilted and then proceeded to die after 24 hours. Both quantity and quality of the product received was really poor, especially coming from Milestones Florists in Oundle, literally 800 yards up the road from me> We will definately not use Interflora again, if this florist is the best you have available in this area....”

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Posted 4 years ago

Thank you for your feedback Mark, this is disappointing to hear. I can see that you have contacted us directly, and this has now been resolved. Kind regards Valerie

Posted 4 years ago

“I sent a hamper as a congratulation present. Whilst the hamper arrived on time there was no card. The recipient had to message me to find out if it was me that sent it, totally ruining the effect for me. For £47.50 I expected better.”

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Posted 4 years ago

“No contact at all by florist on delivery day to the recipient to arrange for delivery of the flowers. Furthermore, the flowers were left in the hallway at the bottom of the stairs leading to all the apartments. On the day, the recipient was away for a few days at another address in Mortsel and it was only by chance that she returned to the apartment on Monday and found the flowers just on the floor of the communal hallway. I had a previous problem when I last sent some flowers on 22nd April 2020 and I complained then about the poor contact arrangements. You assured me that steps had been taken to ensure that this would not happen again but clearly it has. Quite frankly, the service is very poor. The flowers were nice but anything could have happened to them because of NO contact with the recipient and the flowers just being dumped in the apartment block hallway. Very poor service and this is not acceptable. I will certainly now think twice about using your service again. This is my first contact with your company regarding this matter so the following questions are not relevant in this instance.”

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Posted 4 years ago

Hi Richard, thank you for your review regarding your recent order. I'm sorry to hear that your expectations regarding the delivery of your order were not met, but I'm glad that the order was received safely in the end. Best wishes, Dawid

Posted 4 years ago

“Disappointed will not use or. Reccomend again”

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Posted 4 years ago

Hi Norma, Thanks for taking the time to leave this review. I am sorry to hear this. Kind regards, Clare

Posted 4 years ago

“That score reflects the problem with the delivery. The recipient only told me today that the plant arrangement had fallen over in transit. Luckily her daughter was there and phoned Interflora and they sent a replacement. So for customer service the rating is Excellent!!!”

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Posted 4 years ago

Hi Sheila, thank you for your review. I'm sorry to hear that there was a problem with your order, but I'm glad to hear that our team could put this right for your recipient. Best wishes, Dawid

Posted 4 years ago

“The rose plant was completely wilted! I’ll have to ask my friend if it revives and how long it lasts!! Not good 😞”

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Posted 4 years ago

Hi Carolyn I am very sorry to hear this, Thank you for your feedback Kind regards Michelle

Posted 4 years ago

“1. Emails sent to me to say delivery attempted and was carded. Not true on either count. 2. Came back from shops after waiting in all day and they were there on my doorstep so at least they were delivered. 3. Did not think the flowers were worth the money, even taking into account they came with a vase. Must have been a very expensive vase......,”

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Posted 4 years ago

Hi Penelope Sorry to hear this, Thank you for leaving feedback Kind regards Michelle

Posted 4 years ago

“I was extremely disappointed with the flowers , I could have bought a better looking array from Marks and Spencers . I will definitely not be using you again as this was a special surprise and even the recipient told me they were awful”

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Posted 4 years ago

Hi, I'm sorry to hear you and your recipient were disappointed. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Flowers were not how they looked on picture.”

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Posted 4 years ago

Hi Karl, I'm sorry to hear this. thank you for taking the time to write a review and provide your feedback. Kind regards, Liam.

Posted 4 years ago

“Didn’t get what I ordered and it was for a special occasion felt like it just wasn’t good enough baring in mind I spent a lot of money on a bunch of roses .”

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Posted 4 years ago

Dear Frank. I am sorry to hear this. Kind Regards. Sue

Posted 4 years ago

“the flowers were delivered on time but very poor value for money,”

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Posted 4 years ago

Hi, i am sorry to hear you were disappointed with your flowers, thank you for taking the time to leave us a review, best wishes Jo

Posted 4 years ago

“Only 5 flowers and 3 Lily’s nothing like what you picture advertised”

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Posted 4 years ago

Dear Jose. Thank you for your review. Sorry to hear you were disappointed. Kind Regards. Sue

Posted 4 years ago

“The flowers that arrived were nothing like the picture shown. I appreciate it states "seasonal flowers" would be used. But the colour scheme and number of stems should at least be the same. I chose a bunch of pastel pinks and blues. What arrived were 4 sunflowers, some daisies and a few orange Lily's. I will not use inter-flora again.”

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Posted 4 years ago

Hi Katie, thanks for taking the time to leave us your review. All images for florist choice are for illustration purposes only. This is advised on every florist choice product page. on our web site. Best wishes Stacey

Posted 4 years ago

“I bought the same flowers from Interflora within 6 days of each other. the one provided in Scotland was just fabulous, awesome, really really good and well worth the money. When I bought the some thing for South East London I was dismayed when my friend sent me the picture. It look poor and cheap, nothing similar to the very same option I had purchased 6 days ago. I have been emailing them but they have ignored my emails so far. I am therefore not impressed and there are so many flower shops out there and Interflora will certainly not get my money back.”

Helpful Report

Posted 4 years ago

I'm sorry to hear you were disappointed with your order Carolina. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews