Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers lovely but I paid an additionalfee for delivery between 8 am -12 pm and they were delivered at 2.45 pm. In service terms, not really good enough.”

Helpful Report

Posted 4 years ago

Hi Lynne, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“Well I paid for same day but you couldn't deliver until next day! No offer of repayment yet? I also ordered a birthday ballon no sign of that either. This is the first time I have been dissapoited with your service do not use you a lot but would not up until now use anyone else!! I await your response. Thankyou Mrs pamela stapley”

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Posted 4 years ago

Hi Pamela, thank you for your review. I have sent you an email. Best wishes, Sophie

Posted 4 years ago

“Ordered flowers to be delivered on a Sunday from a local seller , was happy with that as previous flowers were exceptional.got email on the day saying they couldn’t do this and will becoming from a larger company, when they were delivered by dpd they looked like supermarket flowers, disappointed as the 2 bouquets cost me £100 , Why say on the web site they will be from a local seller if they can’t for fill that statement!!”

Helpful Report

Posted 4 years ago

Hi Wayne - I am so sorry to hear about this - if you would like us to investigate this for you please email us at quality.assurance@interflora.co.uk - Kind Regards Anita

Posted 4 years ago

“Very easy to use and lovely flowers”

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Posted 4 years ago

Good evening, thank you for your positive feedback, this is appreciated. Kind regards Valerie

Posted 4 years ago

“The flowers were supposed to be delivered between 11 and 1pm. there at 1.15. Not a great issue but if we were actually on a time limit then it would have been missed for the day. Actual flowers didnt look like the picture and seemed disappointing.”

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Posted 4 years ago

Hello Paul, thank you for providing feedback. I am disappointed to hear this. I have sent you an email, kind regards Valerie

Posted 4 years ago

“The only positive about this experience, was the very helpful customer services adviser who offered me a refund. Very poor flowers , obviously not fresh and with broken stems. Disappointing.”

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Posted 4 years ago

Hi Amanda, thank you for your review. Best wishes, Sophie

Posted 4 years ago

“The flowers were lovely, however I thought the price for the size of the bouquet was very expensive.”

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Posted 4 years ago

Good afternoon, thank you for taking the time to send us your feedback. Best wishes, Sophie

Posted 4 years ago

“I asked for flowers to be left with a neighbour but they were take back to the shop.”

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Posted 4 years ago

Hi Gloria, I'm sorry to hear this. Thank you for taking the time to leave us a review. Best wishes Jo

Posted 4 years ago

“The order was not as per advertised, although the florist did call me to say she did not have some of the flowers and would improvise with freesia, which was fine but I’m never offered a reduction in price when this happens, which strikes me as strange. Elaine”

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Posted 4 years ago

Hi Elaine, I am sorry to hear this. Thank you for taking the time to leave us a review. Best wishes Jo

Posted 4 years ago

“Very good pleased with service”

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Posted 4 years ago

Hi Graham, thank you for your lovely feedback, enjoy the rest of your day. Best wishes, Sophie

Posted 4 years ago

“flowers were not delivered when I ordered them for and when they did come they were not as discribed”

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Posted 4 years ago

Hi Kathrine, I sorry to hear this, I have checked your order and can this has now been resolved with you. Thanks for taking the time to leave us a review. Best Wishes Jo

Posted 4 years ago

“A pity it took hours to tell me that my choice was not available.”

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Posted 4 years ago

Hi Sally; I'm so sorry to hear about this. Your comments have been forwarded to the Quality Assurance Programme. Kind Regards Anita

Posted 4 years ago

“Delivery not within times I specifically asked for when placing order. Flowers overpriced.”

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Posted 4 years ago

Hi Thomas, we do appreciate your feedback, thank you and best wishes, Sophie

Posted 4 years ago

“Still not delivered!”

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Posted 4 years ago

Hi there, thank you for your review. An email has been sent to you. Best wishes, Sophie

Posted 4 years ago

“Delivery wasn’t made to the correct address or person but the business next door kindly took it to the correct house”

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Posted 4 years ago

Hi Gina This is very disappointing to hear. I can confirm, that an email has been sent to you in response to this. Many thanks Jo

Posted 4 years ago

“The flowers were ruined and damaged, they looked like they had been out for days, the box had a feeling that they were for a funeral, the receiver hated them.”

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Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that you were unhappy with the delivered flowers. I would appreciate if you could get in touch with us at quality.assurance@interflora.co.uk to tell us why in more detail. Best wishes, Dawid

Posted 4 years ago

“Was supposed to be delivered y/day but delivered today was also supposed to be pink for the birth of a baby girl was mainly yellow and also smaller than it looked”

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Posted 4 years ago

Hi Lisa This is disappointing to hear. Thank you for taking the time to leave us a review. Best wishes Jo

Posted 4 years ago

“I have ordered flowers to my daughter’s birthday to be delivered in Luxembourg It had arrived after lunch time which was disappointed”

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Posted 4 years ago

Dear Hanan I am sorry to hear you were disappointed. Many thanks for taking the time to leave us your review. Kind Regards Anita

Posted 4 years ago

“Disappointed with late delivery confirmation!!!”

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Posted 4 years ago

Hi Nickolette; Many thanks for your feedback! Kind Regards Anita

Posted 4 years ago

“Confusing and misleading presentation on web page regarding £12 charge for Interflora gold and one off delivery charges. Flowers not delivered until 6pm for a Birthday bouquet.”

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Posted 4 years ago

Hi Dirk; Many thanks for your feedback. Your comments have been forwarded to our Quality Assurance Programme. Kind Regards Anita

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews