Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was told by the website chat that my flower order was delivered on Friday 22nd of November for a funeral that day. This was untrue they were not delivered until the following morning the 23rd November”

Helpful Report

Posted 4 years ago

Hi there Julie. This is very disappointing to hear, even more so given the circumstances. I can see that this complaint is still under investigation and we will be in contact with you as soon as we can. Best wishes, Conor

Posted 4 years ago

“Way too expensive, delivery was excellent tho.”

Helpful Report

Posted 4 years ago

Good morning Darren. Thank you for your feedback and the time taken to send us this. I can see that you have since contacted us and spoke with one of my colleagues. Best wishes, Conor

Posted 4 years ago

“I was disappointed as the flowers didn't get delivered to my neice on her birthday they were being sent to my sister's house and she waited in and they only got delivered 2/3 day's later. They were lovely as I was sent a picture”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear this. I have sent you an email with further details. Kind regards Stacey

Posted 4 years ago

“I already informed Interflora that the bouquet was very small for the price paid and that there was no water in the wrapping or gel.”

Helpful Report

Posted 4 years ago

Hi Marie, I am sorry to hear you are disappointed. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“Flowers arrived but the box had obviously been on its side as all the water had leaked out. So the soggy box was left on the doorstep on a very cold day. Not happy with this experience.”

Helpful Report

Posted 4 years ago

Hi Lyn, This is really disappointing to hear. I can confirm we have sent you an email so we can resolve this for you as soon as possible. Regards Sue

Posted 4 years ago

“There seemed to be an awful lot of greenery and not many flowers , not a lot of bids that will flower either .”

Helpful Report

Posted 4 years ago

Hi Catherine, Thank you for your review. I have sent you an email in regards to this. Best wishes Sue

Posted 4 years ago

Hi Catherine, Thank you for your review. I have sent you an email in regards to this. Best wishes Sue

Posted 4 years ago

“A couple of the roses were damaged, but delivery was good.. Also my first delivery was a week early, kind of spoiled the surprise.”

Helpful Report

Posted 4 years ago

Hi Jamie, This is really disappointing to hear. I can confirm we have sent you an email so we can resolve this for you as soon as possible. Regards Sue

Posted 4 years ago

“I have received a photo of the flowers I've sent to family in the US and very disappointed. There is no way these flowers would cost nearly £60 (excluding delivery fee) Lillys and carnations are not expensive flowers. Will research more in the future and not use interflora!”

Helpful Report

Posted 4 years ago

Hi Shirleyann, This is really disappointing to hear. I can confirm we have sent you an email so we can resolve this for you as soon as possible. Regards Sue

Posted 4 years ago

“Wasn’t what I ordered and parts of my order didn’t even arrive! Overpriced and underwhelming Paid for delivery between 8-12 and they arrived literally at 12 so wasn’t much point in that!”

Helpful Report

Posted 4 years ago

Hi Ami, this is disappointing to hear. Our apologies for a disappointing service. I do see that we have been in contact with you in regards to this. Best wishes, Sophie

Posted 4 years ago

“The operator I spoke to was slow at finding the addresses & it seemed to take an unreasonable time for your system to operate. Did not find ordering a pleasant experience & the call to order two deliveries to Irelamd took 31 minutes! Since it the flowers were for a funeral this length of call was unexceptable what ever event the flowers were for. Based on this service I will not be ordering from Interflora,again”

Helpful Report

Posted 4 years ago

Hi Mary, thank you for your feedback. I'm sorry to hear that your ordering experience was not pleasant. I'll be sure to pass on some feedback to the advisor that took your call. You can also place your Interflora orders online which is a very simple process. Best wishes, Dawid

Posted 4 years ago

“Although the bouquet was delivered on time it was in no way anything like I ordered. Colours and flower type not as described. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Jan, thank you for your review. I'm sorry to hear that you were disappointed with your recent order. I have sent you a further email and look forward to your reply. Kind regards, Dawid

Posted 4 years ago

“Product supplied was not what I ordered AGAIN”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that your order wasn't delivered as expected. I have sent you a further email regarding this matter. Kind regards, Dawid

Posted 4 years ago

“Flowers not to usual standard. Markedly different to marketing image (quality and quantity). £10 refund only received which is unacceptable. A £20 bunch from Tesco's would look better. Regret will not use Interflora again.”

Helpful Report

Posted 4 years ago

Hi Robert, thank you for your review. I'm sorry to hear that you have been unhappy with your recent order. I can see that you have been in contact with us and my colleagues will be in touch to resolve this matter. Best wishes, Dawid

Posted 4 years ago

“Flowers were nothing like the pi ture, £40+ very disappointed.”

Helpful Report

Posted 4 years ago

Hi Pete, I am sorry to hear you are disappointed. I have sent you an email with my apologies. Kind regards

Posted 4 years ago

“Superb service- beautiful floral tribute. A very satisfying experience from Interflora as usual. Many thanks.”

Helpful Report

Posted 4 years ago

“Not delivered the day requested. Not advised at time of booking that AB37 post codes were delivered by couriers, not florists. Advisory email sent around 13:30 on requested delivery day, not seen until after 19:00 that day. Text requested for delivery, never received. Good job it wasn't a birthday, wedding or funeral!!!!”

Helpful Report

Posted 4 years ago

Hi Brian, I am sorry to hear you were disappointed. I can see that you contacted us directly and agreed a resolution. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 4 years ago

“£40 for a bunch of flowers I could have picked up at the supermarket for £15. Disappointing”

Helpful Report

Posted 4 years ago

Hi Adam, sorry to hear you are disappointed. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“Not update on delivery as requested and I had to get in touch to ask!”

Helpful Report

Posted 4 years ago

Hi Grahame, Thank you for your review. I can see from your order we have now sent you an email and confirmed delivery details to you. Apologies for any inconvenience caused. Regards Sue

Posted 4 years ago

“Ordering was easy and delivery was fine, but I was extremely disappointed at how small my purchase was for £30. I would not recommend based on this.”

Helpful Report

Posted 4 years ago

“I am really disappointed with how the bouquet was made up , and will NOT use Interflora again. Several photos of the bouquet was sent to me by my niece who received the flowers. She received the bouquet in good time, hence the two stars I gave you. I paid £39 minus delivery and I could purchase two bunches so she could arrange them herself. It would look much better. Come on interflora, step up, I am happy to pay for a decent bouquet. I am familiar with flower arranging, and I will never ever rob anybody from their money to pay for such a terrible display. It did not resemble your photo, and the flowers used were not true to the photo. A cheap-looking pink lacy ribbon was used around the box. This was supposed to be a surprise for a very very special cousin . Sadly, to me a waste of my money:( Nicoleen”

Helpful Report

Posted 4 years ago

Hi Nicoleen, this sounds very disappointing. I have sent you a further email and look forward to your response so that we may look into this for you. Kind regards, Dawid

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,213 reviews