Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers was almost dead on arrival.”

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Posted 2 years ago

Hi Michael ,I’m so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Thanks Deborah.

Posted 2 years ago

“Have ordered twice now. One bunch had 3 or 4 dead flowers which I wasn't happy about as I didn't seem but was told by the recipient. The second are beautiful.”

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Posted 2 years ago

HI Georgia - Thank you for leaving your review. I'm so sorry to hear about this, it's not our normal standard. I have sent you an email to resolve this. Kind Regards Anita

Posted 2 years ago

“Very disappointing flowers. Cheap chrysanthemums and a few other flowers. Also only lasted three days. I won’t be using this service again.”

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Posted 2 years ago

Hi there, I am sorry to hear this, I can confirm I have sent you an email, many thanks, Amy

Posted 2 years ago

“We are not very happy with the service provided as the flowers delivered were different from the flowers which we selected and paid for. Even the colours of the flowers didn't match our request. Very disappointed.”

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Posted 2 years ago

Hi Ania, thank you for your review and feedback. If you would like us to look into this for you then please get in touch with us via email at hello@interflora.co.uk. Thanks, Dawid

Posted 2 years ago

“usually very good customer service, on this occasion( 4 days ago)very poor, trying to amend a delivery as the recipient was away. chat box was not available, emails not been responded to and I have no idea how this has been resolved. Interflora has not attempted to contact me, they are usually very good with messaging or responding.”

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Posted 2 years ago

Hi Gabrielle, thank you for your review. I have sent you another email regarding this. Thanks, Dawid

Posted 2 years ago

“I personally didn't think much of the bouquet and the delivery was at best poor will not be using interfere again”

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Posted 2 years ago

Hello Stephen, I'm so sorry to hear this. Thanks for taking the time to leave a review. If you'd like to contact us at Interflora.co.uk/contact, we will look into this for you. Kind regards, Marie

Posted 2 years ago

“The flower recipient sent me a photo of the flowers they received, I was a little disappointed in the size and amount of blooms for the £32 price.”

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Posted 2 years ago

Good afternoon, I am disappointed to see this. I can confirm that I have sent you an email to put this right for you. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“Flowers ok but you messed up the message! Matter resolved now and I’ve been given a 25% credit but the occasion was “lost”. Poor.”

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Posted 2 years ago

Thank you for your feedback, I can see we have been in touch directly. Kind regards, Amy

Posted 2 years ago

“The flowers were beautiful, the recipient was delighted, but they were delivered one day late”

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Posted 2 years ago

Hi Alwyn, I am sorry to hear this, I have contacted our overseas colleagues and we will be back in touch once we have some information. Kind regards, Amy

Posted 2 years ago

“We ordered neutral colour flowers for a sympathy bouquet, and the one delivered was nothing like the one we've chosen. It was very colourful and quite inappropriate for the occasion, which is what we were trying to avoid from the start. The flowers themselves are pretty and of good quality, but I would have gone elsewhere if I knew this would be the result.”

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Posted 2 years ago

Hi there, thank you for your feedback, I can confirm I have sent yourself an email, kind regards, Amy

Posted 2 years ago

“Was not able to get new addres into the receipients book and remove the old one. Very irritating, asking me for English county while im sending flowers to Poland”

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Posted 2 years ago

Hi Marta, I am sorry to hear experienced problems while placing your order. When sending an INternational order you need to select the country first as our website always defaults to UK. Thanks Jo

Posted 2 years ago

“A bit disappointing. Flowers only lasted 3 days, the bouquet cost £45 and there were only two peonies, 3 stocks, with the rest being filler nothing like the picture you buy from and not really a bouquet. Probably won't use again”

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Posted 2 years ago

Good afternoon Mark, I am really disappointed to hear this. I can confirm that I have sent you an email to put this right for you. Thank you for taking the time to leave us your feedback. Conor

Posted 2 years ago

“I sent the following email text to "hello@interflora.co.uk" on 12th June, but did not receive any reply. Order No. IN50113184101 I am writing to express my disappointment at the flowers which were delivered to my Mother for her Birthday yesterday (see photo below). I feel that the size and quality of the main flowers was very much not as described (I know the order guide photo is not going to be replicated exactly), and was also far below the quality of the other recent orders I have made with Interflora. This has made me lose confidence in Interflora, and would appreciate your feedback.”

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Posted 2 years ago

Hello Grant. This is very disappointing to hear. I can confirm that an email reply was sent to you in response to this on the 12th June. Many thanks. Sue

Posted 2 years ago

“Not happy with the size or the arrangement, for the price I paid not good value for money”

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Posted 2 years ago

Hi Nuru, Good Afternoon, I am really sorry to hear you are disappointed with the value of the floral gift, I have sent you an email discussing this further. Thanks for taking the time to leave us some feedback. Laura

Posted 2 years ago

“As far as Interflora service is concerned, great stuff. Easy to order and pay for. Where you let yourself down was delivery. As my daughter was not in, flowers were simply left on doorstep in full view of any passerby. Not really acceptable.”

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Posted 2 years ago

Dear Lyn, I'm sorry to hear you were disappointed. If you'd like to contact us at Interflora.co.uk/contact. We will look into this further for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“I asked for the flowers to go in the morning to be told on the morning they couldn’t do it!! The person on the phone didn’t think that was a problem”

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Posted 2 years ago

Hi Debbie, I'm so sorry to hear this. If you'd like to contact us at Interflora.co.uk/contact, we will look into this further for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“I ordered the Perfect Peony bouquet for an AM delivery. I was contacted via email by the florist to explain that she didn't have any Peonies in but would fill in with more roses, also she was unable to fulfil the AM delivery either. I checked with a family member to see if the bouquet had arrived and they sent me a picture of the flowers that had been delivered and I was disapointed. There was a total of two roses and the bouquet bore no resemblance (although still nice)to what I had ordered. The price was £55 with looked more like a supermarket £35 bouquet.”

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Posted 2 years ago

Hi Shona, I'm so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Kind regards, Liam.

Posted 2 years ago

“Looked nothing like the photo on the website”

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Posted 2 years ago

Hi Kelly, this is really disappointing to hear. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Kind regards, Liam.

Posted 2 years ago

“For £40 I was quite disappointed. Looked nothing like the images advertising the flowers.”

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Posted 2 years ago

Hi Charlotte, I am sorry to hear that you are disappointed with the bouquet, I can confirm that I have sent you an email regarding this, regards, Ruth

Posted 2 years ago

“Unusually not great this time although usually brilliant service from Interflora. The flowers arrived on time but we’re just left on the doorstep. Maybe they knocked and we didn’t hear but unusual that the dog didn’t bark. No protective wrappings of any kind, just vase with flowers in, plus card which was fine. The flowers looked unspectacular although they had perked by the next day. Nothing terrible but all a bit indifferent and as they were a get well gift that was a shame.”

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Posted 2 years ago

Dear Lynne, I’m so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Thanks Deborah.

Posted 2 years ago

Interflora UK is rated 4.5 based on 35,209 reviews