Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not enough clarity about what was to be delivered and what was available at different price points. Bouquet was pretty underwhelming for £50”

Helpful Report

Posted 4 years ago

Thank you for your feedback. All our photos online are for illustrative purposes only and each order made is a bespoke florist choice, as detailed on our website.

Posted 4 years ago

“I was happy with the flowers that I eventually received. What i am disappointed with is the delivery driver. I arranged for yhe delivery to be before 12 as I was working in the afternoon. The delivery turned up at 11am so no problem there, but the driver didn't even knock on my door. Instead he noticed my neighbour outside and asked them to take in the delivery. If I arrange a delivery time I expect it to be delivered to my house, not to have to go looking for it at my neighbours.”

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Posted 4 years ago

Hi Eric, Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“The bouquet was not really worth £30. Maybe £20 but £10 is 30% over charged or under par depending how you see it.”

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Posted 4 years ago

Good afternoon Andrew, thank you for your review. All feedback is important to us as it helps us to improve our services in the future. Kind regards Valerie

Posted 4 years ago

“I arranged a delivery to my sister's home for Monday. I also asked that if she was out the flowers could be delivered to her backyard. She was in the house all day and did not hear anyone call at her door. She does not have a hearing problem. The flowers were returned to the shop. She only found the florists card through her front door that evening.”

Helpful Report

Posted 4 years ago

Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“Ordered a floral bouquet for my sister in laws birthday , the blooms were in really poor condition and for £45 the whole collection was very disappointing and bland looking”

Helpful Report

Posted 4 years ago

Hi Alan I am very sorry to hear this, Thank you for leaving feedback. Kind regards Michelle

Posted 4 years ago

“The order put through to Interflora was very specific in that Neutral flowers and foliage were requested as per your illustration. What was delivered was an arrangement of multi-coloured blooms whilst nice were totally against the request and not suiting the taste of the recipient..”

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Posted 4 years ago

I'm sorry to hear this Fiona. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Since going to courier delivery quality has suffered. Instead of being able to order what you want easily, you are offered The Florist's Choice. I don't believe this is a local florist making the orders, but a central unit. I had an email saying that florist delivery wasn't available and that it would be via courier, can't accept this as it was ordered for delivery in a large city. I don't think the bouquets are value for money or quality flowers. I used to use a lot when deliveries were made by florists, but have been put off using in the future. I know that Covid has played a part, but it can't be blamed for everything. Look at picture, nothing special for £30.00 and delivery on top.”

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Posted 4 years ago

Hi Judith, Thank you for taking the time to leave feedback. Kind regards Michelle

Posted 4 years ago

“For £30 I expected a bigger more fresh looking flowers but it wasn't what I had thought.”

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Posted 4 years ago

I'm sorry to hear you were disappointed. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 4 years ago

“Still not arrived in Australia I bought them on fri morning”

Helpful Report

Posted 4 years ago

Hi Evelyn, sorry to hear this. I have looked at your order and we have contacted our colleagues in Australia to find out what is happening, we are chasing this for you. Best wishes, Sophie

Posted 4 years ago

“Flowers were placed in hotel room which was lovely but no water in container so Flowers looked very bad next day”

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Posted 4 years ago

This is disappointing to hear Gerry. I can confirm I have sent you an email in response to this. Kind regards, Liam.

Posted 4 years ago

“Communication to the buyer (myself) was poor over the last 3 deliveries. I have sent emails about this each time. Would be nice to be offered a discount on the next order if I use the company”

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Posted 4 years ago

Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve our service in the future. Kind regards, Sophie

Posted 4 years ago

“Flowers delivered were very poor for the cost - could have got better from Tesco for £10 - £15”

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Posted 4 years ago

Hi there, thank you for taking the time to send us your review, it is appreciated. Kind regards, Sophie

Posted 4 years ago

“I ordered the flowers to be delivered to my wife on 8 September 2020 for our 41st wedding anniversary, but they arrived on 1st September. I told the driver that they were a week early. He said it says on his paperwork to be delivered on the 1st. On my order it clearly says 8th September. He took the flowers back and re delivered on the 8th, but now on the 13th half the flowers have died. They were fed and watered as instructed They look a very sorry state and not worth the £60 I paid for them. Very disappointed.”

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Posted 4 years ago

Hi Christopher, I am sorry to hear about this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“Things go wrong in life and I accept that it is how we resolve issues that matter - 2 emails told me there was nothing that could be done and it was only the 3rd that then offered a refund. I have an account and you can see by my history that I order regularly and I have only every had this one issue - I was not trying to scam the system!! However, this has now been resolved maybe all staff should be trained to the same standard as my final reply.”

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Posted 4 years ago

Hi Ian, thank you for taking the time to send us your review, it is appreciated. Kind regards, Sophie

Posted 4 years ago

“The flowers were half the size of the ones in the picture”

Interflora UK 2 star review on 13th September 2020

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Posted 4 years ago

Hi Ray, sorry to hear you are disappointed with the arrangement. Thanks for taking the time to leave your review. Best wishes Stacey

Posted 4 years ago

“Order not delivered on time, this was a birthday present and was delivered the day after I had arranged! Very disappointed”

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Posted 4 years ago

I'm sorry to hear you were disappointed Susan. I can see you contacted our care team and we did resolve this for you. Kind regards, Liam.

Posted 4 years ago

“Unfortunately, quite disappointed this time ... although when the gift arrived it was well received and had the desired effect the special surprise element was completely lost. The delivery was a day late! with no communication as to why - I sent an email enquiry regarding tracking when gift had not arrived by 9pm (allowing extra to the 7pm stated) but I’ve had nothing but a confirmation of email receipt. This was supposed to be something special for my 88yr old parents wedding anniversary, as they have been shielding since March. I was just arriving home from a week in hospital and wanted to spoil them a little. They ended up getting up especially early so that they would be around for a delivery at 7am in case the delayed parcel arrived early. It finally arrived around 2:30pm. Still with no explanations. Not quite the surprise I had planned. Feeling quite disheartened as all previous deliveries have been spot on. Sorry for the mild rant ... an explanation would be nice. Thanks.”

Helpful Report

Posted 4 years ago

Hi Angela, sorry to hear this. I can see that our care team have replied to your email in regards to this. Kind regards Stacey

Posted 4 years ago

“Disappointing two coloured expensive bouquet. No resemblance to photo shown by Interflora for £70 .”

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Posted 4 years ago

Thank you for your feedback, our website states Please note that the images shown are for illustrative purposes only – colours and stems will vary. That’s because each and every Florist's Choice design is completely bespoke. Kind regards Valerie

Posted 4 years ago

“Having recently received flowers from my niece I was so delighted with the flowers I decided to use interflora to my sons partner on the birth of our first grandchild.I paid exactly the same amount as my niece however the second floral delivery was of a very poor standard and did not meet my expectation .....”

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Posted 4 years ago

Thank you for your review Elaine, I am sorry to hear that you were disappointed with the flowers sent, kind regards Valerie

Posted 4 years ago

“The flowers were nice , just for the amount we paid didn’t seem a lot of them”

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Posted 4 years ago

Thank you for your feedback, best wishes Valerie

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews