Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although you did try to contact me, you were unable to deliver the flowers I ordered. This meant the recipient wasn't happy with what she received. I will think twice about ordering again”

Helpful Report

Posted 4 years ago

Hi Roger, Thank you for your review. I'm sorry to hear that we were unable to supply the exact contents of your chosen product. Unfortunately sometimes our florists may need to do this to ensure your gift is delivered as planned. Best wishes, Dawid

Posted 4 years ago

“Had to wait a week for delivery Then had e mail saying flowers delivered But they had not been delivered. Had a web chat in the evening, nothing happened next day till I rang then after ringing was told flowers had not been delivered recipient was sad and missed important date”

Helpful Report

Posted 4 years ago

Hello Eric, thank you for taking your time to complete your review. I'm sorry to hear that there has been a problem with your order, but I'm glad that this could be resolved promptly. Kind regards, Dawid

Posted 4 years ago

“Delivery man was very rude”

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Posted 4 years ago

Hello, thank you for your review. I'm sorry to hear that you've had a poor experience with your recent order. I have tried to contact you and left a message. Best wishes, Dawid

Posted 4 years ago

“really disappointed - flowers and sweets and big let down”

Helpful Report

Posted 4 years ago

Hello Michele, thank you for your review. I'm sorry to hear that you were disappointed with your recent orders. I'd appreciate if you could get in touch with us and let us know why. You can contact us by email at quality.assurance@interflora.co.uk. Best wishes, Dawid

Posted 4 years ago

“Delivered flowers on the wrong day”

Helpful Report

Posted 4 years ago

Hi Jackie, thank you for taking your time to complete your review. I'm sorry to hear that there has been a problem with your order. I can see you have been in contact with us about this and the matter has been resolved. Best wishes, Dawid

Posted 4 years ago

“when i seen the photo of my sister with here flowers they did not look like the flowers i ordered plus they where small not very good”

Helpful Report

Posted 4 years ago

Hi William, sorry to hear you were disappointed. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I really loved the flowers but felt the bunch was massively overpriced for the amount of flowers received”

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Posted 4 years ago

Hi Sarah, I'm pleased to hear the flowers were lovely. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“For the second time recently flowers delivered are not the same as what I ordered. Disappointing from such a big company”

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Posted 4 years ago

Hi Stuart, This is really unfortunate. I can confirm we have sent you an email so we can resolve this for you. Regards Sue

Posted 4 years ago

“The pic on the website was not in any way comparable to what my Grandmother received! Very disappointed”

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Posted 4 years ago

Hi Michelle, I am sorry to hear you are disappointed. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“The flowers were.delivered just before.my time.i had asked.for and.my wife was happy to receive them, however two days on, half the flowers are dead and some.of.the smaller pink roses did not look that alive when they came, as long as my wife is happy I am.ok but not sure if I would choose this root again.”

Helpful Report

Posted 4 years ago

Hi, I am sorry to hear this. Thanks for taking the time to speak with me today. I am pleased I was able to help. Kind regards Stacey

Posted 4 years ago

“Delivered flowers not like the ones on the internet. All flowers in bud, so I will wait a few days and see what it turns out like. Supermarket flowers looked better.”

Helpful Report

Posted 4 years ago

Hi John, thanks for taking the time to leave us your review. I'm sure once the flowers all bloom the arrangement will appear more like our advertisement. Kind regards Stacey

Posted 4 years ago

“Didn't go well at all; placed order with ease, all set for delivery. Got email from Quality Assurance (with no time to cancel) that DPD would be the delivery mechanism, which filled me with dread! Complained via return of email, short email tennis match then got a call from them. Registered my displeasure for a number of reasons (main one being - I'd have placed the order direct with a local florists if I'd have known who was delivering my order) , was offered 25% refund, which I politely refused. Then got an email, before delivery, telling me I'd had a 100% refund. That filled me with even more dread, to be given a pre-emptive full refund BEFORE the delivery spoke volumes for the confidence Interflora have with DPD, in my humble opinion. Interflora are usually quite good, but on this occasion I felt misled and as I'd articulated this in one of my emails it was seen as reason to refund the whole amount (which is fair enough, sort of). I wonder how many people would place an order for flowers knowing that a courier, with a reputation like DPD's, would be doing the delivery. Maybe Interflora should consider telling customers who'll be delivering the orders BEFORE the order is placed and not tell customers via email when it's too late to take corrective action. In the interests of fairness and honesty, I will say the order arrived on the right day and it was well received by the recipient, but not quite as I'd have expected. No beef with customer services, but a far from perfect experience.”

Helpful Report

Posted 4 years ago

Hi Dean, I'm really sorry to hear of your experience with us on this occasion. It's nice to know the order did arrive on time and your recipient was happy. Kind regards Stacey

Posted 4 years ago

“The flowers which i ordered appear to have been delivered to the wrong address. They were supposed to be delivered on 27th November to my mother in law for her birthday. When they were not delivered I contacted interflora and raised the situation. They were subsequently delivered on Saturday 30th - 3 days late for the birthday.”

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Posted 4 years ago

Hi Isla, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I ordered a wreath for a family funeral, whilst the wreath was lovely despite spelling names for the assistant they were spelt incorrectly on the message. I noticed this on the confirmation email and rung to have them corrected but they were still wrong when we saw the wreath at the funeral.”

Helpful Report

Posted 4 years ago

Hello Gill, I'm sorry for any upset caused due to this error. I have looked into your order and sent you a further email. Kind regards, Dawid

Posted 4 years ago

“My order was changed without my agreement and you included Lilies which I specifically avoided due to the recipients allergy. There was no space on the order form to state that they should be avoided and the result was that my 75 year old mother received flowers to which she has a violent allergic reaction.”

Helpful Report

Posted 4 years ago

Hi Mark, Thank you for your review. This is definitely not acceptable and I'm very sorry for any inconvenience caused. I have looked into your order and sent you an email. Best wishes, Dawid

Posted 4 years ago

“Order was a day late. Was promised a 25% discount will have to check to see if that has been applied to my account. However, I accept that things beyond people's contol and in favour to Interflora I did receive a courtesy call to say it would be late. Despite this I shall continue to use Interflora as they are still a respected firm and I have had no other problems with past orders.”

Helpful Report

Posted 4 years ago

Hello Mary, Thank you for taking your time to complete your review. I'm very sorry to hear that your order has been affected by a delay. I'm glad we could resolve the issue for you however. Best wishes, Dawid

Posted 4 years ago

“WHEN MY SISTER RANG ME TO THANK ME FOR THE FLOWERS, SHE SAID IT IS GOOD THAT IT IS THE THOUGHT THAT COUNTS, SINCE THE QUALITY OF FLOWERS WAS POOR, SO I HAVE ASKED HER TO DIRECT THE PHONE TOWARDS FLOWERS SO I COULD SEE THEM. YOU MUST TAKE QUITE A BIG CUT FOR YOUR SERVICE SINCE £64.70 EQUATES TO AROUND 300 ZL AND FOR THAT AMOUNT YOU COULD BUY VERY BIG AND BEAUTIFUL BUNCH OF FLOWERS LEAVING ENOUGH PROFIT FOR BOTH PARTIES. MY NIECE LEAVES IN BRUSSELS AND SHE HAS SPEND £42 POUNDS EQUIVALENT AND HER FLOWERS WERE VERY NICE AND MY SISTERS HUSBAND PURCHASED FLOWERS IN WARSAW'S FLORIST FOR £28 POUNDS EQUIVALENT AND IT WAS THE BIGGEST AND VERY BEAUTIFUL BUNCH OF ALL, SO NO I WAS VERY DISAPPOINTED .”

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Posted 4 years ago

Hi Alicja, thank you for your review. I have sent you an email. Best wishes, Sophie

Posted 4 years ago

“The flowers were delivered on time unfortunately the flowers weren't in very good condition and only lasted 3 day before dying I think ordering from arts and flowers before a weekend where interflora send mine from I think they send out flowers coming to a end of the life span”

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Posted 4 years ago

Hi Andrew, thank you for your feedback. I am very disappointed to hear that the flowers didn't last as we would expect. I have sent you an email with a resolution included. Best wishes, Conor

Posted 4 years ago

“I ordered flowers to be delivered on a specific date for my mother's birthday and it eventually arrived 2 days later. Not a great result! The flowers were beautiful though.”

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Posted 4 years ago

Good morning! I am really disappointed to hear that your Mother's delivery did not arrive when you expected it too. I can confirm that I have sent you an email with a resolution included. Best wishes, Conor

Posted 4 years ago

“As I was going to be on holiday, I decided to send my niece flowers for her birthday. I chose the bouquet that I wanted, filled in all the details requested and paid for the order. Whilst I was on holiday I received a message that you could not fulfill my order without my niece's telephone number (which hadn't been requested when placing the order) As I was on holiday I was unable to provide this, or logon to the website to sort it as instructed. I messaged back. The next message that I got was that the florist was unable to supply the bouquet that I had requested and was substituting it with something else. Again, I could do nothing about tis as I was abroad. Not very impressed overall.”

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Posted 4 years ago

Good morning Jenny. This is disappointing to hear. Thank you for taking time out of your day to send us your feedback. I can see that we have responded to your email with a suitable resolution. Best wishes, Conor

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,213 reviews