Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers where put in the recycling bin by the florist”

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Posted 4 years ago

I'm sorry to hear this. I can confirm that I have sent you and email in relation to your review. Best wishes, Luke.

Posted 4 years ago

“Disappointed looked nothing like the picture”

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Posted 4 years ago

Hi Loraine, we appreciate your feedback. Best wishes, Sophie

Posted 4 years ago

“An email was sent saying they had been delivered but instead they had been sent back to the depot damaged l”

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Posted 4 years ago

Hi Tracy, thank you for your review. I do see that we have been in contact with you to resolve this for you. Best wishes, Sophie

Posted 4 years ago

“Had to sort out a funeral bouquet for a funeral in Stockholm, Sweden. Ordered by phone to Interflora UK and for bouquet to be delivered to brother-in-law's home address in Sweden on the saturday for him to take to the funeral on the monday 17th Feb. Brother-in-law phones late on the saturday when it was meant to be delivered to say nothing arrived. I then phoned the UK number that took the order and went through how/why it could have gone wrong. Disappointed to say the least.”

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Posted 4 years ago

I'm very sorry to hear this, Christopher. Thank you very much for taking the time to speak to me today. Best wishes, Luke

Posted 4 years ago

“Ordered gift of chocolates & wine which was left on doorstep & package soiled by wet weather. Notified of delivery by text some hours after actual delivery”

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Posted 4 years ago

This is very disappointing to hear, Jon. Thank you very much for leaving us a review. Best wishes, Luke.

Posted 4 years ago

“Flowers delivered by Courier (DPD) and left in a 'safe place' this was beside the dustbins!. Luckily my brother came home just in time before the bin men came round. Always make sure the flowers or gift is from a local florist and not delivered by a Courier!!”

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Posted 4 years ago

This is disappointing to hear. Thank you very much for leaving us a review. Best wishes, Luke.

Posted 4 years ago

“2 of the roses that were in the bouquet had browning on the leaves very prominent when looking at them as they were white roses they had to be thrown away immediately now 1 day later the rest are starting to look old Bought some flowers 7 days ago from a supermarket and they still look better than the ones you delivered”

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Posted 4 years ago

This is very disappointing to hear, Shaun. Thank you very much for taking the time and speaking to me today. Best wishes, Luke.

Posted 4 years ago

“Bouquet not worth the money paid, very disappointed. Florist advised of switching one of the flowers due to not being available, which was appreciated. Lots of green foliage against few flowers.”

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Posted 4 years ago

This is very disappointing to hear, Lorraine. We try and ensure that our flowers are delivered in bud to ensure longevity of the item. Once these have had the opportunity to open, this will have an effect on the presentation of the bouquet. Best wishes, Luke

Posted 4 years ago

“Flowers were beautiful but there was no card. Just an empty envelope! My friends husband had passed away unexpectedly and wanted to send her flowers because I could not get to her in person. The daughter had to rush out and ask the delivery people who had sent them. I’m a bit disappointed because she didn’t get my personal message to her and the family”

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Posted 4 years ago

Hi Lynne, thank you for your feedback, I have sent you an email in regards to this. Best wishes, Sophie

Posted 4 years ago

“Flowers died within 24 hrs!”

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Posted 4 years ago

I'm very sorry to hear this Mark. I can confirm I have sent you an e-mail in relation to your review. Best wishes Jo

Posted 4 years ago

“Flowers were delivered to the complete wrong address and when I phoned to ask what had happened they suggest I go to the address to collect them myself.”

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Posted 4 years ago

Hi There; Many thanks for your feedback. Kind Regards Anita

Posted 4 years ago

“Ordered the rose medley hand tied 5 days before it was due to be delivered. Very disappointed in the flowers that were delivered for my mum. The quality of the roses was poor, the arrangement of the flowers was terrible. For the amount I paid for it, it was not worth it. I was shocked that is was an interflora delivery as it did not look good. It has put me of from ordering from interflora in the future. Very disappointed.”

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Posted 4 years ago

Dear Shubnum I'm so sorry to hear about this. I have emailed you separately about this. Kind Regards Anita

Posted 4 years ago

“I have used Interflora many times over the years, I feel that this may be the last time. Bought my girlfriend a bouquet for Valentine’s Day and the size of it was very disappointing indeed. I would place the value of the flowers at around £10, when I spent over £50 in totally I felt very short changed.”

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Posted 4 years ago

Dear Ben Many thanks for your feedback - I can see we have been in contact with your about this. Kind Regards Anita

Posted 4 years ago

“Ordered flowers to arrive on Valentine's Day but none turned up at all. I rang them the day after to ask where they were and I was told the delivery had been delayed, but nobody had bothered to let me know. Hours later there still wasn't any flowers so I rang again and they said they'll schedule them, so nobody was even sorting or delivering the flowers still, over a day and a half after I placed the order for same day delivery! The flowers were also going to Brazil and it's not even a busy day for florists in Brazil as it isn't their Valentine's Day, it's just a normal day.”

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Posted 4 years ago

Hi Robert, thank you for your review. I'm sorry to hear that your order has been delayed. I can see that you have been in touch about this and the matter has been resolved. Best wishes, Dawid

Posted 4 years ago

“Nice customer service but Valentines day flowers delayed by 1 crucial day!”

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Posted 4 years ago

Hi There; Many thanks for your feedback - we have been in contact with you about this. Kind Regards Anita

Posted 4 years ago

“Gave away the surprise by messaging the recipient to say when they can expect to receive their flowers rather than myself”

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Posted 4 years ago

Hi Alexander, this is disappointing to hear. I see we have been in contact with you in regards to this. Best wishes, Sophie

Posted 4 years ago

“I ordered flowers on behalf of my dad for my mum's 60th birthday. He spent 66 pounds on a hand tied bouquet. I recommended interflora as I have an account and have ordered multiple bouquets which I have been over the moon with but unfortunately this time I was extremely disappointed in what was delivered in comparison to the picture and what we were expecting. As you can appreciate I felt much worse as I had recommended the service. This is the first I've been disappointed with the service and as it was a really special occasion I'm even more disappointed.”

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Posted 4 years ago

Dear Joanne; I'm so sorry to hear about this. We have contacted you to resolve this. Kind Regards Anita

Posted 4 years ago

“Wasn’t worth £65.00 Sorry”

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Posted 4 years ago

Thank you for your review Colin, I am sorry you were disappointed. I have sent you an email with my apologies, kind regards Valerie

Posted 4 years ago

“Have already left a review on trustpilot.”

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Posted 4 years ago

Thank you for your feedback, David.

Posted 4 years ago

“Delivery was good but I cannot believe the what I received for £51, the value for money is terrible, when I got home from work and saw what had been delivered I could only laugh”

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Posted 4 years ago

I'm sorry to hear you were not pleased with the flowers. I can confirm that I have sent you an email in relation to your order. Best wishes, Luke

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews