Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry but when we saw our wreath beside all the other floral tributes our tribute did not look the money that was paid for it £100 in fact there was a wreath there that the people paid £25 for and it looked better than ours. We have bought flowers from you before and been happy. NOT THIS TIME.”

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Posted 4 years ago

I'm sorry to hear this, Tom. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke.

Posted 4 years ago

“Flowers were not like picture at least 4of them were dead badly put together so very disappointed”

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Posted 4 years ago

Hi Barbara, thank you for your review. I see we have been in contact with you in regards to this. Best wishes, Sophie

Posted 4 years ago

“I arranged for a bouquet to be sent under the same day service. This didn't happen and in fact no delivery was made until the following afternoon. I saw the flowers yesterday just a few days after delivery and they are already starting to brown and instead of being delivered in a pretty tub, they are in cardboard box, covered in tissue paper to look like the tub. I was reimbursed the £2 extra for same day delivery, but I am very unhappy with this purchase.”

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Posted 4 years ago

I'm sorry to hear this, Liz. I can confirm that an email has been sent to you in response to this. Best wishes, Luke.

Posted 4 years ago

“Felt the bouquet wasn’t full enough in relation to the cost”

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Posted 4 years ago

Hi Susan, we appreciate your feedback, thank you. Best wishes, Sophie

Posted 4 years ago

“Flowers ok but app a bit unreliable and I never receive notifications of delivery- despite requesting it every time!”

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Posted 4 years ago

This is disappointing to hear. I can confirm that your comments have been passed to our internal quality assurance. I was pleased to hear that your recipient has received their flowers. Best wishes, Luke.

Posted 4 years ago

“Flowers were not as shown in the photos, and was a lot smaller bouquet. Disappointed, was not worth £36 and £10 delivery charge.”

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Posted 4 years ago

Hello, thank you for your review and feedback regarding your recent order. Kind regards, Dawid

Posted 4 years ago

“Said same day delivery but took 2 days instead”

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Posted 4 years ago

Hi Helen, thank you for your review. I've looked into your order and sent you a further email. Best wishes, Dawid

Posted 4 years ago

“Brought a bunch of flowers for my nan as a birthday gift, paid extra for extra large flowers and came to be standard size, very pretty but were much smaller than expected after paying extra for them.”

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Posted 4 years ago

Hello, thank you for your review and feedback for your recent order. Best wishes, Dawid

Posted 4 years ago

“went to the wrong address!”

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Posted 4 years ago

Thank you for your review, Lance. I can confirm that an email has been sent to you in relation to this. Best wishes, Luke.

Posted 4 years ago

“I ordered a pink sorbet gift box. It arrived nothing like what i ordered at all. I clearly selected the occasion as sympathy. I liked the product as it was subtle and paper / box was pretty. Item arrived in a shocking bright pink paper, horrible box and as for the flowers they were fresh and in bud some of them but completely different to the order. I used this company upon great reviews but will not recommend.”

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Posted 4 years ago

I'm sorry to hear this. I can confirm that an email has been sent to you with further information in this regard. Best wishes, Luke.

Posted 4 years ago

“Delivery was prompt and efficient. Packaging and presentation was good. However, the quality and quantity of the flowers left a lot to be desired. Delivered on Saturday, it is now Monday and some of the flowers have wilted and died. Not worth £72.”

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Posted 4 years ago

This is very disappointing to hear, Keith. I can see that an email has now been sent to you in relation to this. Best wishes, Luke

Posted 4 years ago

“I used Interflora several times in 2019 and they were always good to be fair, however, I sent flowers to my Mother in Law for Christmas and they were delivered to completely the wrong address. Luckily the person who they were delivered to (who lived in the next road) knew who she was and delivered them to her. Totally unacceptable. I appreciate that this was the fault of the third party florist they used, but it makes me very reluctant to use them again.”

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Posted 4 years ago

I'm sorry to hear this, Sarah. I can confirm that we have reviewed your order and an email has been sent to you with further information. Best wishes, Luke.

Posted 4 years ago

“It looked like a poor relative/ left over flowers. Lucky the person I got them for hadn’t see the original picture! I won’t be using interflora again”

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Posted 4 years ago

Hi Richard, Thank you for taking the time to send us your feedback. I am sorry to hear that you had these issues. I can confirm I have sent you an email with a resolution attached. Best wishes, Sue

Posted 4 years ago

“Flowers were delivered 1 day late. Rang up customer services who did not know what was happening. On-line tracking said there was a problem and to ring customer services who did not know what was going on. Altogether pretty miserable performance.”

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Posted 4 years ago

Hi Thank you for leaving us your feedback. I can see we have already sent you an email regarding this. Best wishes Sue

Posted 4 years ago

“Using a florist who don't check on line to see if any orders have been made, therefore deliveries not made on the day requested and paid for. The same florist substituted flowers and the resulting bouquet was nowhere near as good as the picture and description indicated when the purchase was made.”

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Posted 4 years ago

Hi Julia, this is not the level of service we aim to provide at all. I can see that you contacted our care team and a resolution was agreed. Once again I am sorry we let you down. Kind regards Stacey

Posted 4 years ago

“We were expecting delivery on a Saturday to be told late that day that their florist had forgotten our order! Not acceptable for a nationwide company. We shall possibly use local florists from now on.”

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Posted 4 years ago

Hi, I am really sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I had incorrectly assumed that all was well with the flowers I ordered for my aunt for Christmas. However, this was not the case as some of the flowers were dead on arrival. I was initially told that I had left telephoning about the order too late for compensation. This was rectified. However, I am somewhat surprised that there are no florists available to provide a new delivery next Tuesday. This is not the experience I would have expected from Interflora. I am extremely disappointed and will not be using Interflora again for some time.”

Helpful Report

Posted 4 years ago

Dear Jane, I am sorry to hear this. I can see you have contacted us directly and this has now been resolved. Some of our florists do take a short break after Christmas. Kind regards Valerie

Posted 4 years ago

“I ordered funeral flowers (wreath) online, I found the assistant insensitive to my needs, she seemed to have a couldn't care a less attitude. When I checked my email confirmation there were a few errors to my order, so I had to phone to amend this. It is not the first time this has happened . On a more positive note the flowers were beautiful ,which is down to the florist, not Interflora.”

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Posted 4 years ago

Good Morning Leigh, I am so sorry to hear this. I can confirm, that an email has been sent to you in response to this. Many thanks, Laura

Posted 4 years ago

“Sorry usually I have nothing but excellent service but in this occasion you failed to deliver the wine on the same day as the flowers (Monday 23rd December) and became Im overseas in Australia I didn’t realise until I spoke to my in-laws on Christmas Eve, after thanking us for the flowers - it was very embarrassing having to ask them if they had received the wine and them saying no!! This was for Christmas and when I called to find out what happened the reply I got was well if you called earlier to let us know we could have delivered today but the florist is too busy now so it won’t be delivered until Friday (27th December). Sorry Interflora this was not good enough service at all when it wasn’t my mistake that it wasn’t delivered but yours and no responsibility or sorry was received!! Terrible service and very disappointing especially when I do use your service a lot.”

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Posted 4 years ago

Dear Nicola, this is disappointing to hear. I can see you have contacted us directly and this has now been resolved. Kind regards Valerie

Posted 4 years ago

“Made multiple orders and requested text updates - didn't receive them all my orders.”

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Posted 4 years ago

Dear customer, I am sorry to hear this. I can see that one of my colleagues has contacted you via email. Kind regards Valerie

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,213 reviews