Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having paid £45 including delivery I was certainly expecting the "Wow" factor. The quality and more so the quantity/volume of what was delivered was very disappointing. I was left underwhelmed and felt that I could have put my arrangement together using supermarket combinations for a fraction of the price. It was one of those classic cases where the website doesn't match the reality.”

Helpful Report

Posted 3 years ago

Thank you for your feedback Lee, I am sorry that you were disappointed with the flowers received. I can confirm that I have sent you an email addressing this issue. Kind regards Valerie

Posted 3 years ago

“Compared to a bouquet ordered directly by a local florist , the bouquet by Interflora was poor. Small and lacked nice flowers , too much greenery.”

Helpful Report

Posted 3 years ago

Hi Georgina, Really sorry to hear about the issues you have experienced. I have sent you an email to address these. Regards Sue

Posted 3 years ago

“As I remember I spent about £75 in all getting a bunch of flowers delivered to Rome, and this was what arrived (see photo attached). I am the first to admit that the vase they were put in des them no favours, but for the sort of money I wold have expected substantially more - as a gesture for this sort of money it strikes me as very bad value, and as a result I do not think that I will be using Interflora again.”

Helpful Report

Posted 3 years ago

Hi Jason, I am sorry to learn that you were disappointed with the flowers. An email has been sent to you addressing this issue. Best wishes Valerie

Posted 3 years ago

“The basket was not in bloom, and a lot of filler used. This was a gift, and I was upset with it. Last year the flowers were beautiful and I expected the same this year.”

Helpful Report

Posted 3 years ago

Hi Jacquelyn, I'm so sorry to hear this, it is not the level of service we aim to provide. I can see that we have now been in touch with you regarding this matter. Thank you for your review. Best wishes, Vanessa

Posted 3 years ago

“Very disappointed. They did not deliver on the day promised and did not alert me when the plant was finally delivered. Soil had spilled out which also spoilt the gift. I will not use Interflora again.”

Helpful Report

Posted 3 years ago

Hi Carolyn, sorry to hear about the experience you had with us. I have sent you an email regarding the issue. Thanks for letting us know. kind regards Stacey

Posted 3 years ago

“The flowers, when they arrived, were beautiful so no criticism there. The ordering process was also straightforward. Where it went wrong was when I was notified by Interflora the flowers had been delivered and they hadn't. I called Interflora - automated answer saying due to Covid no calls were being accepted and to use Live chat. Tried Live chat - on the three times I tried it that was unavailable and to "try again later". Then tried twitter - which advised to direct message. Which I did and that appeared to be more successful and I waited but as a back-up I e-mailed as well. The reply to the e-mail implied I had received the notification in error and the flowers were out for delivery accompanied by reams of generic information. Then, about half an hour later there was a knock on the front door. It was the delivery driver from the florist. He had delivered the flowers to the wrong address and had gone back and picked them up. So ended up ok in the end but Interflora's line of communications is a complete shambles.”

Helpful Report

Posted 3 years ago

Hi Andrew, I am sorry to hear this. I can see you spoke to my colleague Liam on Twitter. I have sent yourself an email in response to your feedback. Kind regards, Amy

Posted 3 years ago

“Ordered and paid for a teddy bear for valentines to go with my order(£80!!) no teddy bear!”

Helpful Report

Posted 3 years ago

Hi Georgie, Thank you for your review, I have checked your order and I can confirm there was not a Teddy Bear ordered, I have re-sent your confirmation email for you. Many thanks, Amy

Posted 3 years ago

“Although the roses were nice and fresh..I paid for the gift set which was supposed to have a balloon and teddy bear but these were not delivered received...very disappointed”

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Posted 3 years ago

Hi Wayne, Thank you for taking the time to write us this review. I am sorry that not all the items on your order were delivered. I have contacted you directly via the email address supplied on your order. Kind regards Clare

Posted 3 years ago

“The main plant was small and in poor condition. Two other plants were in the box with no holder so soil spilt everywhere and the card with my ,message on was underneath the soil and dirty.”

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Posted 3 years ago

Hi Keith, I am so sorry to hear about this, I have sent you a separate e-mail regarding your review to resolve this for you. Kind regards Jo

Posted 3 years ago

“Sent the wrong flowers size bouquet and not heard from them after sending them an email over 48 hrs ago, not even a ‘Thank you for your email, we’ll get back you as soon as we can’ automatic reply. Poor customer service this time around, hopefully nobody goes through the same that I did. Spoilt my occasion and shadowed the whole event. Gutted”

Helpful Report

Posted 3 years ago

Hi there, I'm sorry you were disappointed. I have checked and we have not received any emails from the email address on your order. I have just sent you an email in regards to your feedback. Kind regards, Carl.

Posted 3 years ago

“The ordering and service was good, however I strongly feel that the floral arrangement was below standard. I felt disappointed that SO MUCH GRENNERY was used. Only one spray of lily, and it was noted two petals was damaged. A shortage of flowers on the whole. It's not value for money, only the thought that counts”

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Posted 3 years ago

Hi Elizabeth - I'm really sorry to hear about this. I have sent you a separate email to address this issue. Kind Regards Anita

Posted 3 years ago

“Hi It didn’t arrive at appointed time . They didn’t have teddy bear in stock and also only 1 balloon instead of 2”

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Posted 3 years ago

Thank you for taking the time to leave a review Rory, this is disappointing to hear. I can confirm that I have sent you an email addressing the issues raised in your review. Best wishes Valerie

Posted 3 years ago

“I sent the flowers for my daughter’s birthday they looked bedraggled and she said won’t last to the weekend disappointed I won’t order from you again”

Helpful Report

Posted 3 years ago

Hi Jean, I am so sorry to hear this. Please email quality.assurance@Interflora.co.uk with as much detail as possible so we can look into this for you. Kind regards, Amy

Posted 3 years ago

“Disappointed in the flowers did not consider it value for money. 2 stars for delivery only”

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Posted 3 years ago

Hello, thank you for your review and feedback. Best wishes, Dawid

Posted 3 years ago

“Very sad that my item was not delivered on the same day.”

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Posted 3 years ago

Hi Hema, I'm sorry we were unable to deliver same day. I have just checked the order notes and can see we were not provided with the full delivery address which caused the delay. Kind regards, Carl.

Posted 3 years ago

“The flowers were delivered a day late owing to the florist not having enough supplies. They missed my wife's birthday. However, interflowed rang me to let me know and reimbursed the delivery fee. Good customer service but it was a shame the florist ran out of flowers.”

Helpful Report

Posted 3 years ago

Hi there, thank you for taking the time to leave your review. I will make sure your feedback is passed on. Kind regards, Carl.

Posted 3 years ago

“Bought these flowers for a friend as a Get Well Wish. Can't say that I was impressed at the £55 price tag from the photo I have seen of them, unfortunately disappointed.”

Helpful Report

Posted 3 years ago

Hi Carol, thank you for your review. I'm sorry to hear that you were disappointed with your gift. I have just sent you an email in regards to your feedback. Kind regards Carl.

Posted 3 years ago

“I wasva little disappointed with them”

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Posted 3 years ago

Dear Susan, thank you for taking the time to leave us a review. I am sorry you were disappointed on this occasion. Best wishes Deborah.

Posted 3 years ago

“Well with the new options of florists having their own designs at the time I do not know how the flowers look like!”

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Posted 3 years ago

Hi Tess, Thank you for your review. I am sorry but due to the ongoing situation with coronavirus our florists are unable to guarantee contents of bouquets.Therefore, we are currently only offering florist choice items to enable them to use the fresh stems they are able to source on the day of delivery. We trust that you will understand why these decisions are necessary and support us and our florists in our mission to keep things moving. I do hope your recipient enjoys their gift.Kind regards,Clare

Posted 3 years ago

“Ordered some flowers as a surprise for my friend however the florist forgot to put in a card or my message so ruined the surprise!”

Helpful Report

Posted 3 years ago

Hi Caroline, I'm sorry to hear this. I will make sure your feed back is passed on and I have also sent you an email. Many thanks, Carl.

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,210 reviews