Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very expensive in comparison to other flowers I’ve bought recently, but more importantly the flowers were poor and in some cases, didn’t ever bloom.”

Helpful Report

Posted 3 years ago

Hi Andre, this is disappointing to hear. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“It was delivered two days late and was damaged”

Interflora UK 2 star review on 21st May 2021

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Posted 3 years ago

Hi Darron, sorry to hear about the experience you had. I can see that our care team have replied to your email regarding this. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 3 years ago

“Not the best looking flowers got the price we paid”

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Posted 3 years ago

Hi Lisa, I'm sorry to hear this. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“My recent experience has not been great, flowers was delivered a day late, as my request to leave outside door was ignored, no confirmation on the order was given.”

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Posted 3 years ago

Hi Dorte - I'm sorry to hear about this. I can see that you have been contacted by one of my colleagues regarding this issue. Kind Regards Anita

Posted 3 years ago

“The flowers were in a right state when opened, bent to one side, some stems broken and looked nearly dead.”

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Posted 3 years ago

Hi Mark - I'm really sorry to hear about this! I can see that you have been in contact with one of my colleagues and they have addressed this for you. Kind Regards Anita

Posted 3 years ago

“Although on previous occasions the service has been very good, this was not the case on this occasion. The bouquet was left on path outside house instead of in porch. Thereafter, it's lasted less than five days.”

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Posted 3 years ago

Hi Tsp Austin - I'm really sorry to hear about this. This is not our normal service level. I have sent you a separate email to address this. Kind Regards Anita

Posted 3 years ago

“Paid for same day delivery and asked for flowers to be left in porch. Flowers were delivered to neighbour and not given to recipient until the following day.”

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Posted 3 years ago

Hi Staci, this is disappointing to hear, I can confirm I have sent yourself an email. Kind regards, Amy

Posted 3 years ago

“sorry to say in general, I have more poor service than acceptable or good, flowers tend not arrive on time and if you're chasing there is no reliable way to make contact, no doubt blaming Covid, however you get a telephone message directing you to other ways of communication, live chat was also off line every time I tried, in the end the only response I got was from email by which time it was afternoon and my wife didn't get her Birthday flowers until later that day, I got an email apology and a refund of carriage, to little too late. Will never use again, I suggest gong direct to florists.”

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Posted 3 years ago

Hi Ian , Thanks for taking the time to leave your review. All feedback is important to us as it helps us to improve in the future. Kind regards Sue

Posted 3 years ago

“Missing a birthday flower due to delivery to the wrong address. No communication made during delivery process.”

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Posted 3 years ago

Hi Heru, I'm sorry to hear this. I can see you have contacted us directly and a member of our care team has resolved this for you. Kind regards, Liam.

Posted 3 years ago

“Flowers nothing like the picture advertised”

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Posted 3 years ago

Dear Customer, Thanks for taking the time to leave your review. All feedback is important to us as it helps us to improve in the future. Images on our website are for illustrative purposes only and we do advise "Each and every design is one-of-a-kind, created by an artisan florist using the freshest stems available on the day so, whilst your gift will look different to the one pictured, it’ll still be just as lovely". Kind regards Sue

Posted 3 years ago

“The recipient sent me a picture of the flowers to say thank you and they DID NOT look anything like the picture I purchased and did not look £50 worth of flowers”

Interflora UK 2 star review on 19th April 2021

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Posted 3 years ago

Hi Joanne, So sorry you were disappointed on this occasion, I can see that our customer care team have been in touch with you directly. Regards Sue

Posted 3 years ago

“Flowers were not great for price alot of the flowers died after few days”

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Posted 3 years ago

I am really sorry to this Darach. I can confirm that I have sent you an email regarding this. Best wishes Valerie

Posted 3 years ago

“Turned up a day late.”

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Posted 3 years ago

Hi Mark, I'm so sorry to hear this. I can see that we have been in touch with you regarding this matter. Thank you for your review. Best wishes, Vanessa

Posted 3 years ago

“When you think about the quality of flowers you could get in a supermarket for £45 plus delivery I was hugely disappointed. Waitrose for me next time”

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Posted 3 years ago

Hi Naomi, I am sorry to hear our flowers were not up to our usual standard. I have sent you a separate email to address this. Best wishes, Vanessa

Posted 3 years ago

“Vere poor service. It was my daughters special birthday, I ordered balloons as well but it was not delivered because it was out of stock and yet they took the order.”

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Posted 3 years ago

Dear Customer, So sorry for your disappointment on this occasion. Thank you for your review, your feedback is much appreciated. Regards Sue

Posted 3 years ago

“Flowers looked beautiful when they arrived but had started to due off within 2 days. Very disappointing for Mother's Day when I wasn't able to see my Mum!”

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Posted 3 years ago

Hi Ruth, I'm sorry to hear you are disappointed. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“Bouquet very small for the price of £55. Will not be buying from interflora again”

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Posted 3 years ago

“Unfortunately the flowers missed my Aunts birthday :(”

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Posted 3 years ago

Hi Christine, I'm sorry to hear this. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“I wasnt satified with the bouquet size! I live in Paris and it was expensive and really didn’t like the size!”

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Posted 3 years ago

Hi Ghazala, I am sorry to hear you were disappointed with the bouquet. An email has been sent to you regarding this. Kind regards Valerie

Posted 3 years ago

“Whilst the flowers were very nice, they were delivered to a wrong address. My parents, the intended recipients, received a call from another lady at that incorrect address and had to collect the flowers themselves as a result of that call.”

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Posted 3 years ago

Hi Ian, thank you for your review and feedback. I will be sure to address this with our florist to ensure this does not happen again. Best wishes, Dawid

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,209 reviews