Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It arrived late and no explanation yet on why or a refund. It was for a birthday present and I ordered with plenty of time for it to be delivered on the agreed date.”

Helpful Report

Posted 3 years ago

Hi Catalina, My sincere apologies that you have not received an explanation. I have sent you an email to address this. With kind regards Michelle

Posted 3 years ago

“Flowers should have been delivered on Friday but I had a message to say the florist was unable to deliver or leave in a safe place despite the building having a concierge. It is now late Monday afternoon and I’m still waiting for an update from Interflora. I have now sent 2 emails to chase this up.”

Helpful Report

Posted 3 years ago

Hi Christine, I can see that you have contacted us directly, and that we have resolved this issue via email. The concierge would not accept taking delivery of the flowers, the florist made 3 attempts. Very sorry for your disappointment. With kind regards Michelle

Posted 3 years ago

“You failed in too many ways this time and I’m disappointed”

Helpful Report

Posted 3 years ago

Hi Paula, I am sorry to hear you were disappointed. Thanks for taking the time to leave us your review. All feedback is important to us as it helps us to improve in the future. Best wishes Stacey

Posted 3 years ago

“Poor value for the money paid, small offering of flowers, disappointed.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave a review, I am sorry to hear that you were disappointed with the bouquet your recipient received. An email has been sent to you regarding this issue. Best wishes, Valerie

Posted 3 years ago

“Was expecting them in a basket that I chose but they were in a bright smile mug not really the kind of thing I wanted not what I ordered infact will not send again if that what they do £75 pound not cheap”

Helpful Report

Posted 3 years ago

Hi Rosemary, thank you for your review. I have looked into your order and sent you another email. Best wishes, Dawid

Posted 3 years ago

“The flowers received are not what I asked for. They were lovely flowers all white with a splash of lavender, but I asked for a colourful bouquet. Also I would not of ordered lillies which were in it”

Helpful Report

Posted 3 years ago

Hi, sorry to hear that you were disappointed. I can confirm you ordered a "surprise me hand tied bouquet" This will show on your order confirmation email. Kind regards Stacey

Posted 3 years ago

“The flowers that were received looked good, however I was extremely disappointed with the volume of flowers received in relation to how much I paid. I even went to the effort of going to Tesco to buy additional flowers to add to it as I felt it looked that sparse.”

Helpful Report

Posted 3 years ago

Hi Luke, I am really sorry to hear this, I can confirm I have sent yourself an email addressing this. Many thanks, Amy

Posted 3 years ago

“My delivery of a rose plant was squashed and had come out of the pot. Unusual for interflora.”

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Posted 3 years ago

Hi Helen, I'm sorry to hear your item arrived damaged. I have sent you an email in response to this. Kind regards, Liam.

Posted 3 years ago

“I paid for the flowers to be delivered before 11am, and they arrived at 12.30pm. Also, many of the flowers that were included were over half eaten from caterpillars.”

Helpful Report

Posted 3 years ago

Good morning Niall, I am sorry to hear this. I can confirm that I have sent you an email regarding these issue. Best wishes, Valerie

Posted 3 years ago

“I have been with Interflora for years!! But this was the first time I was disappointed. The basket arrangement came in a box. One would think, it would be protected and secure. No, a quarter of the flowers were broken, and one plant was completely out of the soil in the bottom of the box. I happened to be there as it was my daughter’s birthday. I was not pleased!!!!!”

Helpful Report

Posted 3 years ago

Hi Jennifer! I am so sorry to see this happened! I can confirm I have sent yourself an email. Kind regards, Amy

Posted 3 years ago

“Not worth £40”

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Posted 3 years ago

Hi Lauren, I am sorry to hear you have been disappointed, I can confirm I have sent yourself an email. Many thanks, Amy

Posted 3 years ago

“Flowers were beginning to wilt after less than a day in water with the appropriate flower food.”

Helpful Report

Posted 3 years ago

Hi Sean, I am so sorry to see this. I have checked and can see the care team have been in touch direct. Kind regards, Amy

Posted 3 years ago

“Ordering was, as usual, easy and efficient. Delivery was timely. However, I was disappointed in the choice of flowers and did not feel that they represented £30 worth of blooms. I could have picked up chrysanthemums and pinks of this quantity for 7.99 in Asda. This is the first time that I have been disappointed 😔. As my one daughter has moved to a new area I am now sceptical about ordering for her again.”

Interflora UK 2 star review on 16th July 2021

Helpful Report

Posted 3 years ago

Hi Janis, I am sorry to hear that you were disappointed with the gift. I have sent you an email about the issue you have raised. Thanks for letting us know. Bets wishes Stacey

Posted 3 years ago

“Flowers looked lovely when they arrived. However, half of them were dead after only 2 days. Very disappointed and will now reconsider using Interflora again.”

Helpful Report

Posted 3 years ago

This is very disappointing to hear Michael. I can confirm that an email has been sent to you concerning this issue. Best wishes Valerie

Posted 3 years ago

“Really disappointed. It was my Daughter-in-law’s 40th birthday & she is a Doctor who had important operation to perform in the afternoon so I wanted to ensure the flowers arrived before she left for work. My son stayed in the house to ensure that the flowers would be taken in & be part of the surprise. In the end they had to leave fro work after the flowers did not arrive. When they checked the cctv they had been left on the step in the afternoon without contacting either me or my Daughter-in-law. Very lucky they had not been taken but they sat all afternoon. She di not get them until her sift ended & her birthday nearly over!”

Helpful Report

Posted 3 years ago

Hi Susan, That's really disappointing to hear. Thank you for bringing this to our attention, I've sent you a direct email to try and put this right for you. Kind regards, Dan

Posted 3 years ago

“I was very disappointed with the bouquet that was sent to my son on the arrival of his baby daughter. The flowers looked fresh, but it was poorly arranged and the choice of flowers - multi-headed chrysanthemum was not attractive. Not a summer flower in my opinion. I was very disappointed considering the price.”

Helpful Report

Posted 3 years ago

Hi Lesley, thank you for your review and feedback. I'm sorry to hear that you were unhappy with your recent order. I can see you have been in contact with our team to address this. Best wishes, Dawid

Posted 3 years ago

“Delivery was made 4 days too early, anf left at door. Recipient wae not at home for 3 days so flowers were a disaster. Impossible to reach anyone by phone. We were refused compensation. After redelivery was scheduled, it couldn't be tracked. Terrible service overall - will never use Interflora again!”

Helpful Report

Posted 3 years ago

This is very disappointing to hear. I can confirm that I have sent an email to you in response to this, Many thanks, Julie

Posted 3 years ago

“I ordered flowers on 11 June, for delivery in Novosibirsk, Russia, on 16 June, to mark a birthday. Unfortunately, they were delivered a day late, on 17 June. Local florist informed the recipient by 'phone that they had only received the order from Interflora that morning, i.e. on the 17th. I don't know what went wrong but it was something of a disappointment. However, flowers, when delivered, were very nice.”

Helpful Report

Posted 3 years ago

Good Morning Hugh, it is upsetting to hear that your order arrived a day late, I have sent you an email discussing this further. Thanks so much for taking the time to leave us a review. Many Thanks, Laura

Posted 3 years ago

“I was very dissatisfied by my latest order. I ordered flowers to be delivered on my husband's 65th birthday. They were not delivered on time despite you asking for a telephone number to call him to arrange delivery. He never got a call from your local florist (Tenerife) and three days later he managed to contact the florist himself to arrange delivery himself. We were very disappointed.”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear that you were unhappy with the service. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 3 years ago

“I changed the date of my delivery and received confirmation of the change. I then received a computer generated email confirming delivery but on the original date! This stressed me out as I knew the recipient wasn't at home hence the change of delivery date! To compound matters, my order was international to New Zealand and it was my first time using Interflora internationally. When I raised a complaint, I had a prompt reply explaining the email I had received was 'computer generated and that my delivery was all ordered for the amended date (I subsequently received a confirmation following delivery on correct day). That's fine but it does provoke the question how many times do these 'computer generated ' confirmation emails get sent out when orders haven't actually been delivered on dates, particularly on dates that haven't been changed ?? Interflora- this needs sorting out!! Also I appreciate my order was to NZ but the choices of flowers were highly overpriced even before delivery charges! Would defo think twice before sending Interflora internationally again-really disappointed.”

Helpful Report

Posted 3 years ago

Hi Pamela, sorry to hear about the experience you had this time. I have sent you an email about this. Thanks for bringing this to our attention. Best wishes Stacey

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,209 reviews