Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers delivered did not resemble the flowers I selected neither in quantity it colour. I fed this back to customer services but got nowhere.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for your review. I have checked your order and we have been in touch directly via email. Regards Sue

Posted 4 years ago

“I did not get any notification of delivery status and had to contact the recipient to find out if the flowers had arrived.”

Helpful Report

Posted 4 years ago

Hello there, thank you for taking the time to leave us a review. Take care, Sam

Posted 4 years ago

“Despite ordering a Flowers and Chocolates Package and paying extra to join the Gold Service, the Flowers were delivered but NOT the chocolates, I was unable to contact anyone by either telephone, email or live chat. The next day before I could make contact I received an email saying that the non delivery of the chocolates was a human error by the delivering florist and that they would be delivered that day. Sadly it took the edge off of what was to be a special surprise for a special lady. The chocolates were duly delivered but overall disappointing level of service especially as a had paid extra to be a so called “Gold “ Customer and extra for “Same day delivery “ no refund or anything was offered. ............. Disappointed !”

Helpful Report

Posted 4 years ago

Hi Kevin, thank you for taking the time to leave us a review. Take care, Sam

Posted 4 years ago

“The flowers looked lovely, but we’re expensive for what they were. They were delivered at 8pm! A very late birthday delivery.”

Helpful Report

Posted 4 years ago

Hi Jill, thank you for taking the time to leave us a review. Take care, Sam

Posted 4 years ago

“Very disappointed. The bunch of flowers was much smaller than advertised. I paid £30 for the bunch and I genuinely could have got similar if not better for £10 from the supermarket. Also the note I requested on the flowers was not filled out.”

Helpful Report

Posted 4 years ago

Hi Ross, thank you for taking your time to leave this review. I will ensure this feedback is passed on. Many thanks, Sam

Posted 4 years ago

“Lot of greenery in display. Disappointed with amount of flowers and the arrangement”

Helpful Report

Posted 4 years ago

Hi Valerie, Thank you for your review. Sorry you were disappointed on this occasion, your feedback is much appreciated. Regards Sue

Posted 4 years ago

“Not worth£50 paid”

Interflora UK 2 star review on 24th August 2020

Helpful Report

Posted 4 years ago

Hi Walter, Thanks for the review. I am sorry you were disappointed on this occasion. Kind regards Clare

Posted 4 years ago

“Flowers that arrived were nothing like the picture for what I ordered. Ordered pastels, florists choice, which looked very pretty in the picture. Received sunflowers, golden rod and other yellow flowers. Hugely disappointed!”

Helpful Report

Posted 4 years ago

Hi There, Thank you for taking the time to write us a review. I am sorry our florists choice was not what you expected and for any disappointment caused on this occasion. I hope your recipient still enjoyed their gift of beautiful flowers. Your feedback will help us to improve our service in future. Kind regards Clare

Posted 4 years ago

“Note was written Completely wrong and also sent from the wrong person. Oh well the flower were nice Though so that helped”

Helpful Report

Posted 4 years ago

Hi Jason, Thanks for taking the time to write us a review. Sounds like there may have been a mix up at our florists. Sorry for any inconvenience caused. Kind regards, Clare

Posted 4 years ago

“Hi No card was delivered so the recipient did not know who they were from”

Helpful Report

Posted 4 years ago

Hi Stephen, I'm sorry to hear this. Thank you for bringing this to our attention. Kind regards, Liam.

Posted 4 years ago

“I didn’t receive a text to say the flowers had been delivered I then emailed customer services Who basically said the couldn’t help I don’t know if my delivery was on time or not”

Helpful Report

Posted 4 years ago

Dear Kirstie Mchugh, Thank you for your review. We have searched our records, and cannot find an email from the address you provided on your order. However, I have checked the order details, and your order was marked as delivered once the florist returned to the shop just after 1200,. Kind regards, Sally

Posted 4 years ago

“Recently sent order to fife street, Macduff very disappointed flowers in a box broken and crushed, recipient I sent to for birthday very disappointed, Also went to wrong house”

Helpful Report

Posted 4 years ago

Hi Betty, I'm so sorry to hear this. I have sent you an email in response to your review. Kind Regards, Beth

Posted 4 years ago

“The local florist you used, didnt have what I had ordered.”

Helpful Report

Posted 4 years ago

Hi Jamie, Thanks for the review. I am sorry to hear this, it does not seem right and is not the level of service we aim to achieve. I am investigating and will email you directly. Kind regards Clare

Posted 4 years ago

“I tried to cancel the order and replace it 3 days prior to delivery but my request was rejected.”

Helpful Report

Posted 4 years ago

Hi Mario, Thanks for your review. I am sorry we were unable to cancel your order with our supplier. I can see we have resolved this with you directly. Kind regards Clare

Posted 4 years ago

“I've had an Interflora account for many years, but stopped using it because of poor value. In August 2020 I ordered a £70 arrangement plus delivery charge for a special occasion, only because I'm not going out in the current coronavirus situation. The delivery came on time, I had paid extra for morning delivery but that was ok. The arrangement was smaller than expected, a similar bunch of flowers would have been around £15 to £20 in a supermarket, so that was the first disappointment. The flowers themselves were lovely on day one, but by the second day some were looking rather sad. We followed the instructions regarding trimming stems and adding "flower food" to new water but by day two some were very droopy, and by day three we had to discard some that were obviously dead. Out of them all, only the lilies lasted seven days. They were just buds at first, but by the time they opened all the rest were dead and had been discarded. The lilies then looked and smelled gorgeous just on their own. Another disappointment was the composition, about 50% of the arrangement were just green leaves of various kinds, so I feel a bit cheated on that score. Overall, I rate this experience poor value, I'm very disappointed so I won't be using Interflora again.”

Helpful Report

Posted 4 years ago

Hi Alan, sorry to hear you were disappointed. Thanks for taking the time to leave us your review. Kind regards Stacey

Posted 4 years ago

“Hi used interflora many times and always happy but I do feel this time not so great. I appreciate these were ordered short notice but it was a suggestion via interflora to congratulate uni place students after receiving results and states could delivery same day but I still expect good quality and the flowers in the picture my daughter sent me to say thanks look nothing like picture and to be honest a bit dead. Not great quality and colour”

Helpful Report

Posted 4 years ago

Hi Lisa, this is not the service we aim to provide at all. I have sent you an email regarding this. I am sorry we let you down. Best wishes Stacey

Posted 4 years ago

“Unfortunately the flowers started to die 3 days after delivery.”

Helpful Report

Posted 4 years ago

Hi, this is really disappointing to hear. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I ordered flowers which cost £70.00 and I really didn’t think the flowers looked £70.00. They came from a different florist and not worth the money. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Catherine, sorry to hear you were disappointed. Thanks for taking the time to leave your review. All feedback is important to us as it helps us to improve in the future. Kind regards Stacey

Posted 4 years ago

“Basic flowers and not many of them? For a £45 (plus the £7 delivery) bouquet I expected more. Very, very disappointing and embarrassing as they were sent for a special birthday. This isn't the first time so I won't be using inter flora again.”

Helpful Report

Posted 4 years ago

Hi Jennifer, I'm sorry to hear you were disappointed with your gift. Kind regards, Liam.

Posted 4 years ago

“I was disappointed in the quality of flowers to be honest”

Helpful Report

Posted 4 years ago

Hi Carol, I am sorry to hear you were disappointed with the flowers, but thank you for taking the time to leave a review. Kind regards, Linda

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews