Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You promised to inform me when the delivery was made which you have always done in the past, but failed to do this time. So I tracked it- no information, rang you- no answer- emailed - no answer . Very poor service I thought. So I had to ring the recipient of said ‘surprise’ delivery which ruined the surprise! Not what I have been led to expect from such a renowned company.”

Helpful Report

Posted 3 years ago

“Hello! I wasn't very impressed with the standard of the flowers at all, lots of cheap looking dahlias and not much else, very small bouquet. Moreover, I sent customer service a very urgent email on Friday about trying to send next day delivery flowers for my mother's 80th birthday but the check availability would not move from October - must've tried at least 10 times. I have had no reply yet and had to call a local florist on Saturday morning in the end. So stressful. I also deliberately paid £22 for the Platinum delivery a few days ago with this order to cover for a year... very disappointed as usually Interflora is great. Would appreciate a response. Thank you.”

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Posted 3 years ago

Hi Anne, thank you for your review. I can see my colleagues have since replied to your query, Thank you for taking the time to leave us a review. Kind regards, Amy

Posted 3 years ago

“I asked for neutral flowers and yellow and bright pink were sent.”

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Posted 3 years ago

Hi Eliza, I'm sorry to hear this. Thank you for letting us know. Kind Regards, Daisy.

Posted 3 years ago

“The flowers didn’t match the one I chose online”

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Posted 3 years ago

Hi Laura, I'm sorry to hear you were disappointed. We do advise on the item description that the florist choice items photos are for illustrative purposes only and every gift is bespoke. Kind regards, Carl.

Posted 3 years ago

“It has taken me three attempts to renew my Pass and I have reasons to believe it is still not accepted.”

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Posted 3 years ago

“Although the flowers arrived as expected and in a lovely arrangement - the hand tied flowers were top heavy and fell over as soon as they were taken out of delivery box - pouring water everywhere. They arrived on the Saturday and by Monday a lot of the flowers had wilted badly (despite topping up the water). This is not very acceptable for one of the most expensive flower arrangements available from Interflora. I would expect them to last a lot longer for the money paid.”

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Posted 3 years ago

Hi Jonathan, this is really disappointing to hear and certainly not up to our usual standard. I have sent you an email with my apologies. Kind regards Stacey

Posted 3 years ago

“Good service but for the price there are better florists alot cheaper and much better bouquet selection deliver charge really Ramps up the cost basic bouquet for expensive outlay”

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Posted 3 years ago

Hi David, Thanks for your review. All feedback helps us to improve our service in the future. Kind regards, Clare

Posted 3 years ago

“1st and 2 nd order was nothing like image I viewed. 3rd order, lots of disappointment. Not sure why I made the mistake to use interflora.”

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Posted 3 years ago

Hi Sarojini, Thanks for your review. We offer florist choice bespoke arrangements only at present for delivery in Malaysia. All florist choice images are for illustration purposes only. This is explained on every product page on our web site. I am sorry you were disappointed. Kind regards, Clare

Posted 3 years ago

“When the recipient sent me a phot of the flowers I was very disappointed at the range of flowers and the size of the bouquet. For 60 pounds I expected a bit more.”

Interflora UK 2 star review on 2nd November 2020

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Posted 3 years ago

Hi Joan, Many thanks for sending in your review. We aim to provide the best value service possible, including International deliveries such as this. I'm sorry you were disappointed on this occasion. Best wishes, Brian

Posted 3 years ago

“Ordered flowers which included chocolates but no chocolates were delivered. Florist had to come back with them”

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Posted 3 years ago

Hi there, Thank you so much for completing this review. I am so sorry to hear that the chocolates were not delivered with the original floral gift. Your feed back is great for our Quality Assurance program. Kind regards Rob.

Posted 3 years ago

“Hi, You offer am delivery for an additional charge, this was chosen as a special birthday deserved to get an early delivery. During the morning I received a call to say it was not possible and the early delivery amount would be refunded. The flowers arrived around 16:00pm, A bit late I think. Additionally when I saw the quantity of flowers and whilst they looked nice, I thought it was very expensive for what was provided. I won't be using the service again”

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Posted 3 years ago

Hi Ian, I'm sorry to hear you unhappy with the gift. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 3 years ago

“The flowers arrived late which was disappointing because I paid extra for the morning delivery.”

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Posted 4 years ago

Hi Michael, I'm sorry to hear you were disappointed. Thank you for taking the time to provide some feedback. Kind regards, Liam.

Posted 3 years ago

“Should have been delivered on the 30th was delivered on the 31st .Not good enough.”

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Posted 4 years ago

Hi Leonard, thank you for taking the time to leave us a review, I have tracked your order and it was delivered at 14:57pm on the 30th October. Many thanks, Amy

Posted 3 years ago

“Well to be honest £100 worth? But if yo say so....”

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Posted 4 years ago

Hi Terry, Thanks for your review. Kind Regards, Brian

Posted 3 years ago

“The process of ordering was easy, delivery was on time and the card and chocolates were fine. The flowers however were a huge disappointment. We paid £52 for what looks like a bunch of carnations. Not happy”

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Posted 4 years ago

Hi Rebecca, sorry to hear you was disappointed. Thank you for taking the time to leave us a review. Many thanks, Amy

Posted 3 years ago

“Disappointed in flowers sent to my daughter. Not value for money in my opinion. Poor looking flowers and lots of greenery to pad bouquet out.”

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Posted 4 years ago

Hi Allison, I'm sorry to hear you were disappointed with the gift. I can see you contacted us directly and a member of our care team has replied to your email. Kind regards, Liam.

Posted 3 years ago

“For the price, the bouquet was disappointingly small”

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Posted 4 years ago

Hi Richard, I'm sorry to hear you were disappointed with the gift. Thank you for taking the time to write a review. Kind regards, Liam.

Posted 3 years ago

“I ordered a £35 bouquet to be delivered to my mother after she had surgery. When I received an image of the flowers I was incredibly disappointed to see the amount of leaves and lack of flowers. You get a better bouquet from the supermarket. Very disappointed.”

Interflora UK 2 star review on 30th October 2020

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Posted 4 years ago

Dear Customer, Thank you for your review and feedback. Really sorry you were disappointed on this occasion. Regards Sue

Posted 4 years ago

“I asked for flowers to be delivered to my sisters home for her Golden Wedding Anniversary as a surprise. The delivery lady rang me on the day to say she couldn't find the property. I gave directions to her. I had mentioned on the delivery note that if no one was home for them to be left at the back of the house. The lady went to the property but did not leave the flowers. I received a text to say she had been unable to deliver. The flowers were delivered the following afternoon after I had to chase the delivery to find out what had gone wrong....Not happy at all.”

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Posted 4 years ago

Dear Angela Davies, I am sorry for your disappointing experience on this occasion. Thank you for your review, all feedback is appreciated, so that we can use it to improve our service. Kind regards, Sally

Posted 4 years ago

“The flowers didnt arrive until after 5.30 on the day of my mothers birthday. Totally unacceptable and very shoddy service.”

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Posted 4 years ago

Hi Finbarr, I am sorry you are disappointed with the delivery time. Standard deliveries usually take place between 08:00-18:00 to residential addresses. This is advised during the order process on our website. Thank you for taking the time to leave us your review. Kind regards, Sophie

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,210 reviews