Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a balloon with flowers was Told it busted and would bring another one It did not come that was 2 days ago”

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Posted 4 years ago

“I have previously been happy with interflora but on this occasion was very disappointed with the quality of the arrangement delivered to my friend. I’d attach photos if I could.”

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Posted 4 years ago

Hi Kerry, thank you for your review. I'm sorry to hear that you were unhappy with the delivered flowers. Please feel free to get in touch with us via email at quality.assurance@interflora.co.uk if you require any help. Best wishes, Dawid

Posted 4 years ago

“Disappointing that no information sent to sender after multiple orders”

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Posted 4 years ago

Hi Stuart, thank you for your review. I'd appreciate if you could clarify what you mean by sending your feedback to us at quality.assurance@interflora.co.uk. Best wishes, Dawid

Posted 4 years ago

“Fast efficient and courteous service. Easy to use and to the point.”

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Posted 4 years ago

“I was very disappointed in the arrangement you sent on the 11.12.2019 looked like it had been thrown together and it look nowhere near you picture on you site .”

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Posted 4 years ago

“I've used you many times over the years with now complaints. However the large Christmas cracker arrangement I ordered was far smaller that compared to any of the large options I've ordered in the past.This was going to be the centre peace of our dinning table for Christmas day. Because of the actual size bouquet sent my wife went out to the nearest supper market to by more flowers to add to the display. Overall I was extremely disappointed.”

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Posted 4 years ago

“Got the wrong name on card to my mum should of been kizzy”

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Posted 4 years ago

Hi Gary, thank you for your review. I'm sorry to hear that there was a problem with your recent order. I've looked into your order and sent you a further email. Best wishes, Dawid

Posted 4 years ago

“Flowers lovely but card wet because of rain - couldn’t read card. This was a special memory spoilt.”

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Posted 4 years ago

Hi Sarah, thank you for your review. I'm sorry to hear that there has been a problem with your recent order. I can see you have been in touch with us about this matter. If you require any further help then please let me know. Best wishes, Dawid

Posted 4 years ago

“Having ordered flowers to be sent to New Zealand on the 15th of Dec to be Delivered on the the 19th, I was disappointed to not have received email notification of delivery, I made a query on live chat on the 20th and was told an email would be sent to me, I then called customer services on the23rd Dec and found they had been delivered I don’t feel I should have had to contact Interflora when ordering you should receive a delivery confirmation email there are question I can’t answer was your delivery on time? don’t know who made the delivery? don’t know how many days did the delivery take? again unknown. So disappointed”

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Posted 4 years ago

Hi Diane, thank you for your review. Unfortunately we don't always receive live updates for orders outside the UK and it may take some time for our overseas colleagues to come back to us, especially in busy periods such as Christmas. Thank you for your understanding. Best wishes, Dawid

Posted 4 years ago

“The flowers I had sent to my mum in Shrewsbury for Christmas again this year were left outside with no note and it comprised of mainly foliage. Will think about using someone else for next year”

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Posted 4 years ago

Dear Samantha, I am really sorry to hear this. I have sent you an email with my apologies. Kind regards Valerie

Posted 4 years ago

“I paid for delivery of flowers on Thurs 19/12/2019 between 8am - 8pm. However, the flowers weren’t delivered until Fri 5:30pm even though someone was at home all day on Thursday. The flowers delivered do not resemble the bunch purchased. Disappointed with service and quality of flowers. I have a picture of what was delivered and what was purchased, if someone would like to compare. I won’t be using the international service in the future.”

Helpful Report

Posted 4 years ago

Hi Kathleen, this is not the level of service we aim to provide. I have sent you an email with my apologies. Best wishes Stacey

Posted 4 years ago

“Disappointing that Interflora UK was unable to fulfil my two recent orders as requested. If items are advertised on the website, it is unacceptable that the florists are unable to provide and deliver them.”

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Posted 4 years ago

Hi there, this is disappointing to hear. I have since sent you an email with a suitable resolution included, I hope that this is ok. Thank you for taking the time to send us your feedback on this occasion. Best wishes, Conor

Posted 4 years ago

“Slow in responding. Not always confirming delivery.”

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Posted 4 years ago

Hi there, thank you for taking the time to leave us your feedback. Unfortunately as your delivery is an International delivery and we are a relay service only, this will not generate a delivery confirmation as a standard UK delivery would. If you require confirmation of the delivery details, please feel free to contact us to request these and we will contact our overseas partner for you. Best wishes, Conor

Posted 4 years ago

“Website software problems prevented me finishing my orders online and had to speak to you by phone and your rep took my orders eventually.”

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Posted 4 years ago

Hi Barry, apologies for this inconvenience, we appreciate your feedback. Best wishes, Sophie

Posted 4 years ago

“delivered a day later and the person I was dealing with on the phone was not coherent when speaking to me about the issue...left me confused”

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Posted 4 years ago

Hi Shaun, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“I ordered the flowers for a morning delivery, at 2pm I hadn’t had notification that the flowers had been delivered so I had to live chat interflora. They rang the florists and they advised they had been delivered but my wife hadn’t received them. Long story short I had to ring my wife to see if they had been delivered and spoilt the surprise, they were definitely delivered after 12 so not happy with the service”

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Posted 4 years ago

Hi Simon, Thanks for your review. I have sent you an email with regard to this. Regards Sue

Posted 4 years ago

“An orchid was left outside the delivery address despite lights on and people at home.”

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Posted 4 years ago

Good evening Vincent, thank you so much for taking the time to leave us your feedback. I am sorry to hear that the driver did not deliver as you would normally expect them to do so. I have sent you an email to resolve this for you. Best wishes, Conor

Posted 4 years ago

“The flowers were deliverd a day late due to the roads being icy. The florist informed the receiver of this delay & was advised to deliver them the next day in the morning as the receiver had to go to a hospital appointment in the afternoon. The florist did not deliver them on time, but delivered them late & left them in the open in the snow. I had asked of them to be left in the porch. They flowers will have been damaged by the cold after being left out for so long unprotected.”

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Posted 4 years ago

Hi Derek, this is not the service we aim to provide at all. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“The delivery wasn't between 8am and 12pm and the white roses were substituted.”

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Posted 4 years ago

Hi, I am really sorry to hear this. I have sent you an email with my apologies. Kind regards Stacey

Posted 4 years ago

“There was a free gift offered with certain flowers and this wasn't sent with the flowers. Flowers were delivered to the wrong address despite the correct address including post code being on the order. Only redeeming thing was another lot of flowers being sent out and a very friendly and helpful sales advisor. Overall though very poor and not impressed with the free gift not being included.”

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Posted 4 years ago

Good Afternoon Christopher, This is very disappointing to hear. I can confirm, that an email has been sent to you in response to this. Many thanks Laura

Posted 4 years ago

Interflora UK is rated 4.5 based on 35,213 reviews