Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed and slightly embarassed with quality of flowers for the price, won't be using interflora again.”

Helpful Report

Posted 1 year ago

Hi Lawrence, I'm so sorry to hear you were disappointed with your flowers. I have sent you an email regarding this. Many thanks, Jade, Customer services.

Posted 1 year ago

“The flowers that Sarah managed to save were lovely but the basket was ruined and all because the delivery man thought with force up about five manble stairs the package bounced off a wall and was very damaged so it was not the florist to blame but a incompetent lazy delivery man who’s actions were witnessed bye the maintenance men working there.Having said all that I complained to yourselves who very nicel said they were very sorry and sent me a full refund”

Helpful Report

Posted 1 year ago

Thank you Barbara.

Posted 1 year ago

“Wanted to deliver flowers to someone who had suffered a bereavement. Said on the website delivered same day if ordered by 3pm. Ordered at 2.30pm but had to chase the next morning as no delivery. was told the florist had accepted the order but had not been delivered due to a "technical hitch". I suspect it was more the florist didn't want to go out again. Were delivered the next day and the delivery charge has been refunded but the service was still disappointing”

Helpful Report

Posted 1 year ago

Hi Stephen, this is disappointing to hear, if you would like to speak to us again regarding this please contact us with your order number at https://www.interflora.co.uk/page/contact. Many thanks, Joe

Posted 1 year ago

“I have no idea as the recipient, who has since contacted me, did not acknowledge it snd so I do not even know whether it went to the right address.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear you were disappointed, I can confirm I have sent yourself an email, kind regards, Joe

Posted 1 year ago

“Disappointing arrangement for the cost”

Helpful Report

Posted 1 year ago

So sorry to hear you were disappointed with the flower arrangement. If you would like me to look into this further for you, please contact us at https://www.interflora.co.uk/page/contact along with your order number Kind regards, Deborah

Posted 1 year ago

“Hello amount I spent..flowers not that big”

Helpful Report

Posted 1 year ago

Dear Customer, I'm sorry to hear you are disappointed with your flowers. If you would contact us at hello@interflora.co.uk with your order number. We will do everything we can to put it right. Regards Katy

Posted 1 year ago

“The flowers were nice and appreciated but delivery was very poor. This was because the flowers were left on the floor outside the delivery address. I expected the delivery to a person.”

Helpful Report

Posted 1 year ago

Dear Anthony.This is very disappointing to hear. I can confirm that an email has been sent to you in response to this. Many thanks Pippa

Posted 1 year ago

“Wanted orange like the picture but you sent pink. Not good value for money either. Very disappointed. No choice of colour to pick or favourite flower to pick.”

Helpful Report

Posted 1 year ago

Hi Carole, I’m so sorry you were disappointed. If you would like to contact us at Interflora.co.uk/contact, quoting your order number, we will look into this for you. Thanks, Alan

Posted 1 year ago

“Looks nothing like what i ordered, 10/12 of the flowers that hadn't even opened had snapped heads. Very disappointed. Used interflora as I thought I'd pay a bit more but get quality. I would have had a nicer bunch for alot less from tesco. Chris findley”

Helpful Report

Posted 1 year ago

Hi Chris, I'm sorry to hear that your flowers were disappointing. If you would like to contact us by email or Live Chat using the following link, https://www.interflora.co.uk/page/contact, and mentioning your order number, we will be happy to put this right for you. Kind regards, Alan

Posted 1 year ago

“Unfortunately flowers not put in unlocked porch, but left in back yard on freezing day.”

Helpful Report

Posted 1 year ago

Hello, this is really disappointing to hear. If you would like to contact us at Interflora.co.uk/contact, quoting your order number, we will look into this for you. Thanks, Alan

Posted 1 year ago

“Flowers were delivered on 11/01 instead of 18/01. This meant my mum did not have the flowers freshly delivered on her birthday.”

Helpful Report

Posted 1 year ago

Hello Donna, I'm so sorry to hear this. If you would like to contact us at Interflora.co.uk/contact with your order number, we can look into this further for you. Thanks for taking the time to leave a review. Kind regards, Marie

Posted 1 year ago

“I did not know that the delivery could be up to 6pm (which seems late to me for flowers) - wished I'd known that sooner. The lack of 'live chat' did not help. It turned out the flowers weren't delivered by a florist on your list. When the flowers were delivered (at 4.20pm), I was disappointed. The colour coordination was not as good as I'd hoped for, and neither was the range of flowers. I thought the arrangement lacked variety (too many chrysanthemums) and seemed boring. Not worth £40, in my opinion.”

Helpful Report

Posted 1 year ago

Hi Lesley, I am really sorry to hear this. If you can contact us quoting your order number at https://www.interflora.co.uk/page/contact and we will look into this further for you. Many thanks Julia

Posted 1 year ago

“Flower didn’t look fresh, roses petals were brown on the edges. Good customer care and fast delivery.”

Helpful Report

Posted 1 year ago

Hi Francesco, thank you for speaking with me today about this. Conor

Posted 1 year ago

“Disappointing when the flowers arrived. Not really up to the standard advertised”

Helpful Report

Posted 1 year ago

Hi Peter I am sorry to hear this. If you would like us to look into this further please email us at Quality.assurance@interflora.co.uk with the order number and a brief description. kind regards Pippa

Posted 1 year ago

“One of my gifts was delivered to the wrong address. Fortunately, the recipient had the honesty and took the time to deliver it to the correct address.”

Helpful Report

Posted 1 year ago

Hi Anthony, I'm sorry to hear this. If you would like to us look into this for you, please contact us at https://www.interflora.co.uk/page/contact quoting your order number. Kind regards, Liam.

Posted 1 year ago

“Flowers not delivered within the time frame.”

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Posted 1 year ago

Hi Edgardo. I am sorry to hear this . I can see you were contacted directly to resolve this.Kind regards Pippa

Posted 1 year ago

“My flowers were delivered one day early, so on thecerkng delivery date, which meant the were left out in the wind and rain as the residents were not at home.”

Helpful Report

Posted 1 year ago

Hi Veerle, sorry to learn of this. Should you wish us to look into this, you can contact us at https://www.interflora.co.uk/page/contact quoting your order number. Thanks, Sophie

Posted 1 year ago

“The flowers bore no resemblance to the ones we ordered. Not £45 worth. Very poor.”

Helpful Report

Posted 1 year ago

Dear Ruth, I am so sorry to hear this. If you would like me to look into this further please email us at https://www.interflora.co.uk/page/contact with your order number. Best wishes Deborah.

Posted 1 year ago

“Disappointed n the arrangement only one flower rest twigs and berries worst I’ve ever had sent for £50 don’t think it was 80 dollars of flowers won’t be doing it next year”

Helpful Report

Posted 1 year ago

Hi Carol, I understand how upset you must be .If you would like us to look into this further for you, please email a brief description along with the order number to quality.assurance@interflora.co.uk kind regards Pippa

Posted 1 year ago

“The bouquet didn’t look like one in picture Very poor”

Helpful Report

Posted 1 year ago

Hi John, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.interflora.co.uk/page/contact. Many thanks, Amy

Posted 1 year ago

Interflora UK is rated 4.5 based on 35,209 reviews