Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,210 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers in the basket were very nice like usual with interflora. Unfortunately the package must have been dropped as part of the arrangement had been dislodged from the basket and was loose in the box. More care needed with delivery in future please.”

Helpful Report

Posted 3 years ago

This is very disappointing to hear, Christopher. I can confirm that an email has now been sent to you in relation to this. Thank you for taking the time and leaving us your review. Best wishes, Luke

Posted 3 years ago

“The plant display out in the box and box was open”

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Posted 3 years ago

Hi Gillian, thank you for your review and feedback. I can see you have been in touch with our team to address this issue. Best wishes, Dawid

Posted 3 years ago

“I've ordered many flowers from Interflora over the years. The flowers were beautiful and my mum was happy but the bouqet seemed a little sparse for a spend of £45. Maybe they were particularly expensive stems?”

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Posted 3 years ago

Hi Benjamin, I am sorry that you were disappointed with the flowers received by your recipient. An email has been sent to you regarding this. Best wishes Valerie

Posted 3 years ago

“I ordered some flowers for my mother in law for mothers day and when they arrived st her house the package was upside down and the flowers and soil were every where and my in laws had to refill it”

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Posted 3 years ago

Hi Emma, I'm sorry to hear about this. I have just sent you an email in regards to your experience. Kind regards, Carl.

Posted 3 years ago

“Flowers delivered on drive mothers day flowers not delivered but on the good side all shorted thankyou interflora will use you again”

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Posted 3 years ago

Thank you for taking the time to leave a review Debbie, I am pleased we were able to resolve this issue for you. Best wishes Valerie

Posted 3 years ago

“Not happy with the mothers day flowers I ordered. The arrangement looked absolutely tiny compared to the picture shown on the website. Half the flowers seemed to be missing. The card said MR instead of MRS and the delivery person said Happy Birthday instead of Happy Mothers Day.”

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Posted 3 years ago

This is very disappointing to hear, I can confirm I have sent you an email regarding this. Kind regards Valerie

Posted 3 years ago

“Got the name on the card wrong.”

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Posted 3 years ago

Hi Edward, I am sorry to hear this, I have sent you an e-mail regarding your review. Best wishes Jo

Posted 3 years ago

“One delivery arrived as scheduled on Saturday the other did not (and the recipient, my stepmother, was in all day as she was shielding). Very disappointing although the flowers did finally arrive on the Sunday.”

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Posted 3 years ago

Hi Stuart, I'm sorry to hear your order arrived late. I have just sent you an email in regards to this. Thank you for letting us know, Carl.

Posted 3 years ago

“Ordering and delivery was good. The recipient of the flowers said they were very nice, but comparing them to what I ordered I am very disappointed. Bouquet ordered was the Delicatesse.”

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Posted 3 years ago

Hi Anonymous - I'm really sorry to hear about this! This is not our usual standard but I can see that one of my colleagues has been in contact with you to resolve this. Kind Regards Anita

Posted 3 years ago

“Delivery instructions were provided to Interflora. These were ignored. It was fortunate that on this occasion the flowers could be retrieved”

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Posted 3 years ago

Hi there, I'm sorry to hear about this. I have just sent you an email in regards to your feedback. Kind regards, Carl.

Posted 3 years ago

“I was a little disappointed with the flowers I received for my wife on Mother’s Day. £50 with the balloon and they really don’t look like they should cost that much to be honest”

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Posted 3 years ago

Hi William - I'm really sorry to hear about this!! I have sent you a separate email to resolve this issue. Kind Regards Anita

Posted 3 years ago

“The package arrived and my recipient said it looked like it had been dropped up-side-down and one of the bulbs had dropped out of the arrangement. It did have stickers all over the package saying it was fragile but the carrier obviously hadn't treated it with the care it deserved. I chose Interflora specifically because they are normally a quality product which is delivered with care and integrity. I'm willing to pay a premium for that reassurance but it didn't seem to happen this time.”

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Posted 3 years ago

Hi, I am really sorry to hear about this. I have sent you an email in regards to the issue you have raised. Thanks for letting us know. Best wishes Stacey

Posted 3 years ago

“Very disappointed in the flowers for £60 tired and droopy looking. Also tried to Google who the local florist was the nearest match is in Dublin which is near 120 miles away. If this is the case would explain why I could not add a balloon to the order”

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Posted 3 years ago

Hi Patricia. I am so sorry to hear this, I have sent you a separate e-mail regarding your review. Best wishes Jo

Posted 3 years ago

“Missed the vase and the balloon from ordered with no refund”

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Posted 3 years ago

Hi Ian, Thank you for taking the time to write us this review. I have checked your order and can see that you ordered a giftbox not an item in a vase and that we did email you on 10th March to advise that, unfortunately, our florist in the area could not supply the balloon on your order and that we had upgraded your bouquet to reflect this. I am sorry for any disappointment caused on this occasion and hope that your recipient still enjoyed their gift. Kind regards Clare

Posted 3 years ago

“A £75 bouquet looked closer to £20. I haven’t been able to see my mum for over 15 months and this is the best I can achieve for Mother’s Day 😔”

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Posted 3 years ago

Dear Neil, thank you for taking the time to leave us a review. I can see this has now been resolved for you. Kind regards Deborah.

Posted 3 years ago

“Nice flowers but delivered on 6/3/21 - ordered for delivery online for 13/3/21! Mother's Day.”

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Posted 3 years ago

Hi Lesley, we received your order with the delivery date of 6th March. This will show on your order confirmation email. Thanks for taking the time to leave us your review. Best wishes Stacey

Posted 3 years ago

“Delivery was rapid but the card and flower food were not delivered.”

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Posted 3 years ago

Hi John, thanks for your review. I'm sorry to hear your gift was not 100% complete. I have sent you an email in regards to this. Kind regards, Carl.

Posted 3 years ago

“Let us down on the delivery date. Flowers arrived three days after we had planned Poor communication from customer service”

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Posted 3 years ago

I'm very sorry to hear this, Joan. Your comments have been passed to our internal quality assurance for review. Thank you for leaving us your feedback. Best wishes, Luke

Posted 3 years ago

“Im not happy with a refund i wanted the chocolates delivered to my sister..i wont be ordering this product again. I was charged a £7 delivery fee and for that i would have expected all item s delivered”

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Posted 3 years ago

Hi Jennifer, So sorry for the oversight. Thank you for taking the time to leave a review and your feedback. Regards Sue

Posted 3 years ago

“I ordered flowers for my Sister fir Sat 27th Feb to be left in porch but she was taken into hospital suddenly. I tried everything possible to contact you to change delivery but no chance. As I live 200 miles away someone had to go to her house to wait for delivery which eventually came at 4.57pm. I ordered these on Tuesday before.”

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Posted 3 years ago

Thank you for your review Dawn. I can confirm I have sent you an email regarding this. Kind regards Valerie

Posted 3 years ago

Interflora UK is rated 4.5 based on 35,210 reviews