Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,213 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

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About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using Interflora for nearly thirty years and I am normally very happy. Sadly the last two deliveries have been of a poor quality. I ordered flowers to be delivered every Sunday during December, the quality has been very poor, not up to the usual high standards.”

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Posted 4 years ago

Hi Tim, This is very disappointing to hear. I can confirm, that an email has been sent to you in response to this. Many thanks, Laura

Posted 4 years ago

“The flowers were ok. The delivery driver was asked to be patient but wasn’t and left before mum could get to the door . The flowers had been damaged in transit”

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Posted 4 years ago

Hi Michael, thank you for speaking with me today and glad I could help. best wishes, Sophie

Posted 4 years ago

“I was dissappointed with the quality of the flowers they were drooping and looked old by the end of the first day.”

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Posted 4 years ago

“Did not reveive text or email when flowers arrived .I ordered a balloon as an add on but unfortunately did not come with order .Was very dissappointed with service .”

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Posted 4 years ago

Hi Richard, thank you for the review, we do appreciate your time in sending this to us. Best wishes, Sophie

Posted 4 years ago

“Ordered a white bouquet so why would florist introduce a color preferably should have used another type of white flower!”

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Posted 4 years ago

Hi Susan, Thank you for your review. I have sent you an email in regards to this. Best wishes Sue

Posted 4 years ago

“The flowers delivered were not as per photo as did not have any roses, so I am disappointed.”

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Posted 4 years ago

Hi Karen, thank you for making us aware of this, we are looking into it for you. best wishes, Sophie

Posted 4 years ago

“Ordering was easy but sadly I was not notified by text when my gift had been delivered as requested.. The tracker was saying not delivered in the evening it was meant too and when I checked the next day it said it was a invalid ref number Ended up ringIng to be told it was delivered the day it was meant to at 11am.”

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Posted 4 years ago

Dear Kelly, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Valerie

Posted 4 years ago

“It is more the American florist than Interflora. They delivered to the wrong address and the recipient never got the display despite being in when the florist said they had delivered it. I live along way away from my sister so this expensive birthday surprise was supposed to be special. Credit to Interflora who offered me a replacement display. Hope this one gets there.”

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Posted 4 years ago

Dear Sue, This is disappointing to hear. I can see you have contacted us directly and this issue has been resolved. Kind regards Valerie

Posted 4 years ago

“Outrageously expensive International deliveries - why is this???? The flowers are supplied locally so why so expensive????”

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Posted 4 years ago

Hi, I am sorry to hear this. I have sent an email with my apologies Kind regards Valerie

Posted 4 years ago

“Quoted discount on website Cheers15 but did not allow me to apply when ordering and ignored my email when i queried it? Flowers were lovely though.”

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Posted 4 years ago

Dear Mark, Thank you for taking the time to discuss this with me. I am pleased we could reach a resolution. Kind regards Valerie

Posted 4 years ago

“For the second time since I became a gold member, The florist has not had the correct flowers for my chosen bouquet. This time, it delayed delivery by a few days. To be fair, I have received a voucher for £7 to spend another time, but my confidence in inter flora to deliver as ordered is low currently.”

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Posted 4 years ago

Dear Clare, I am sorry for to hear this. I have sent you an email with my apologies. Kind regards Valerie

Posted 4 years ago

“You were a day late for the recipient's birthday, but other that that your service was to my entire satisfaction.”

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Posted 4 years ago

Dear Stuart, I am sorry to hear this. I have sent you an email with my apologies. Kind regards Valerie

Posted 4 years ago

“The flowers were left outside in the rain as no one was at home”

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Posted 4 years ago

Dear Gary, I am disappointed to hear this. I have sent you an email with my apologies. Kind regards Valerie

Posted 4 years ago

“Flowers didn't look as good as the photo and were not worth the expense”

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Posted 4 years ago

“Beautiful flowers but delivered 2 days late hence the score”

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Posted 4 years ago

Thank you for contacting us, this is disappointing to hear. I can see you have contacted us directly, and this issue has been resolved. Kind regards Valerie

Posted 4 years ago

“I ordered these flowers, and paid the requested amount, to be delivered on 10th December as they were a ‘ good luck’ present for my sister who is in the pantomime at Rhyl. The flowers were NOT delivered until the 11th, arriving AFTER the first two performances! Not impressed.”

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Posted 4 years ago

“Flowers are usually excellent but their website has glitches and the chat line or help desk are useless. I paid for the gold deal as My husband and I send lots of flowers especially at Xmas but m account seems permanently locked and they can seem to fix it!”

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Posted 4 years ago

Hi Ruth, thank you for your review. I'm sorry to hear that there has been a problem with your account. I can see that this is currently being looked into and my colleagues will be in touch. Best wishes, Dawid

Posted 4 years ago

“The flowers were lovely but I ordered them to include a lovely vase. the vase didn’t come.. was just in a box!!!”

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Posted 4 years ago

Hello Shiralee, thank you for your review. I've looked into your order and it appears that there was no vase added to your order - please double check your order confirmation. Best wishes, Dawid

Posted 4 years ago

“Very disappointed with delivery of flowers not exactly what I was expecting for price”

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Posted 4 years ago

Hi Ricky, thank you for taking your time to complete your review. I'm sorry to hear that you were disappointed with your recent order. I'd appreciate if you could get in touch with us at quality.assurance@interflora.co.uk to tell us why. Kind regards, Dawid

Posted 4 years ago

“For the best part of £54 - that was the worst bunch of flowers thrown in a box I've ever seen . I paid for a florist to personally deliver flowers - I got a cardboard box thrown around in a van - I will not use Interflora again”

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Posted 4 years ago

Interflora UK is rated 4.5 based on 35,213 reviews