Interflora UK Reviews

Name: Interflora UK
Rating: 4.51

4.5 Rating 35,209 Reviews

87 %

of reviewers recommend Interflora UK

Company Reviews

Info

About Interflora UK:

Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But it's not just about being the largest - we pride ourselves on being the most personable too.

Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We're also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet.
Our Heritage

We've been delivering your good wishes for more than 90 years. With all of this talent to draw upon, we offer an exciting and fresh new selection of floral gifts for every special occasion and every season too. From contemporary chic to classic favourites, as well as unique creations via our Designed to Order service, our florists create perfect bouquets every day.

As well as being the largest, we're the longest serving flower delivery network too. For more than 90 years we have enjoyed a reputation for excellence. Used throughout the ages our Mercury Man emblem is recognised worldwide as a symbol of swift and timely delivery and the very best quality floral gifts.

Every bouquet ordered from us is prepared with care and hand-delivered as promised. And with our international network of florists, a special bouquet can be handmade and delivered almost anywhere in the world in just a few hours.

Interflora UK 5 star review on 25th October 2024

877

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I regularly send flowers via interflora to my wife and to my mother without a hitch. However the last 3 or 4 instances the flowers to my wife have been poor and do not last long,I believe this is down to the individual florist they are using which has changed”

Helpful Report

Posted 1 year ago

Hi Raymond, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.interflora.co.uk/page/contact. Many thanks, Michelle.

Posted 1 year ago

“The flowers were too long for the vase and the hand written card missed a name off of one the family who were gifting the flowers.”

Helpful Report

Posted 1 year ago

Hi Caroline, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.interflora.co.uk/page/contact. Many thanks, Michelle.

Posted 1 year ago

“I try to send a Seasonal bouquet to my Mum every year, but this year we both agreed that the quality had dropped.”

Helpful Report

Posted 1 year ago

Hi, this is disappointing to hear, if you would like us to look into this further please contact us with your order number at https://www.interflora.co.uk/page/contact. Many thanks, Michelle.

Posted 1 year ago

“Arrived 2 days late, not great either, some of roses were browning”

Helpful Report

Posted 1 year ago

Hello Vicky, I'm sorry to hear your gift didn't arrive on time, I can see you have been in touch with our Care Team and they have actioned a resolve for you. Thank you for taking the time to leave us a review. Best wishes Michelle

Posted 1 year ago

“Whilst the interflora service was acceptable the quality of the product was poor. The flowers did not look like the photo and poor value at £50.”

Helpful Report

Posted 1 year ago

Hi Michelle, I'm so sorry to hear this , I have sent you a separate email to address this matter. Best wishes Michelle.

Posted 1 year ago

“Service Delivery using DPD was very poor with the damaged Flower Basket Arrangement not arriving as a Birthday Gift on the Day because it was reported as undeliverable. However, a helpful phone call from 'Dan' in Lincoln informing me of the problem resulted in a resend of the same type of flower arrangement. The next day I received a text stating the Flower Arrangement was on its way only for the original damaged article to be delivered. Later that day the resend was delivered but there was no text received advising of this second delivery. Birthday Gift 2 days late. Interflora Quality Control's response though was faultless. I won't be ordering a 'free' delivery again because of the low quality of your current outsourced carrier. My advice is to change them.”

Helpful Report

Posted 1 year ago

Hi Valarie, I'm so sorry to hear about your disappointing experience with us on this occasion. Thank you for taking the time to leave a review. Kind regards, Michelle

Posted 1 year ago

“Didn’t think the flowers were up to usual standard at all. Bouquet looked very bare, especially when compared to the online picture. Appreciate they’re not the exact same but expect more for £40 worth of flowers and about £10 delivery.”

Helpful Report

Posted 1 year ago

Hi Tom, I'm sorry to hear you were disappointed. Can you please contact us at https://www.interflora.co.uk/page/contact with your order number, if you'd like us to look into this further. Many thanks, Hayley.

Posted 1 year ago

“Bouquet ordered for my wife’s birthday arrived at 14.25 . I did not consider if value for money.”

Helpful Report

Posted 1 year ago

Hi David, thanks for your review. We do advise at time of purchase that deliveries can be made any time between 8am and 6pm with a standard delivery. But please get in contact at https://www.interflora.co.uk/page/contact along with your order number if you would like us to look into this further, Kind regards, Carl

Posted 1 year ago

“Paid extra for a AM delivery and the flowers arrived late. 6 days later the £52(total cost) flowers are dead.”

Helpful Report

Posted 1 year ago

Hi Tony, I'm very sorry you were disappointed with our service. If you would like us to look into this for you, please contact us at https://www.interflora.co.uk/page/contact along with your order number Kind regards, Carl

Posted 1 year ago

“Disappointing. Ordered the birthday gift package for my partner’s birthday. It wasn’t delivered due to a technical error but still received an order delivered confirmation. They did investigate and said I would get a full refund. Also to be fair this is the first time it’s happened. I have used inter flora before with no issues at all.”

Helpful Report

Posted 1 year ago

Hi Eddy, I am disappointed to hear this. I'm pleased to see that you have been in touch and this has been resolved for you. Thank you for taking the time to leave us your feedback. Conor

Posted 1 year ago

“Very disappointed with the size of the flowers considering what was paid for them. Have received a great deal better in a £10.99 bouquet from Aldi.”

Helpful Report

Posted 1 year ago

Good morning, I am sorry that you were disappointed with the flowers received and can confirm that I have sent an email to you regarding this. Kind regards Valerie

Posted 1 year ago

“I particularly wanted the flowers delivered for same day which also had limited choice, if I would have had chose following day I would have had more choices”

Helpful Report

Posted 2 years ago

Hi Yvonne, I'm sorry to hear you were disappointed. If you would like to contact us at Interflora.co.uk/contact, we can look into this further for you. Thank you for taking the time to leave a review. Kind regards, Hayley.

Posted 2 years ago

“NOT delivered on the correct day/date !!!!!!!!!!! very poor service”

Helpful Report

Posted 2 years ago

Hi Robert, Thank you for taking my call today. I am pleased that we have now resolved this for you. Many thanks Julia

Posted 2 years ago

“I ordered flowers and chocolates to be sent as a birthday gift. The flowers arrived and the recipient sent me a picture, and they did look lovely but the chocolates were never received, hence the low score.”

Helpful Report

Posted 2 years ago

Hi, I am really sorry to hear this. I have sent you an email to follow this up for you. Thank you for taking the time to leave us your feedback, Conor.

Posted 2 years ago

“I was very disappointed to see the flowers that were delivered to my Mum, I have attached the picture on the website for reference along with the flowers my Mum received. They are nowhere near what is advertised on your website, and several buds and flowers are missing - not value for money. I paid £37.00 for a lovely bouquet for my Mum and what was delivered is equivalent to an £8 bunch of garage flowers. Disappointing”

Helpful Report

Posted 2 years ago

Hi Hazel, I am sorry to hear you were disappointed with your gift. If you would like to contact us at Interflora.co.uk/contact we will look into this for you. Thanks Janet.

Posted 2 years ago

“very disappointed with the quality of the arrangement”

Helpful Report

Posted 2 years ago

Hi Derek, I am sorry you were disappointed. If you would like us to look into this, contact us at hello@interflora.co.uk and quote your order number.

Posted 2 years ago

“Delivery and platform good and flowers in good condition but underwhelming in terms of value for money, comparison to Interflora marketing imagery and versus competition (better for less from M&S, for example)”

Helpful Report

Posted 2 years ago

Dear John, I’m so sorry you were disappointed. If you would like to contact us at https://www.interflora.co.uk/page/contact with your order number we will look into this for you. Thanks

Posted 2 years ago

“Ordered a neutral bouquet but what arrived was bright pinks and purples. Information not passed onto local florist”

Helpful Report

Posted 2 years ago

Dear Customer, ,I’m so sorry you were disappointed. If you would like to contact us at https://www.interflora.co.uk/page/contact with your order number we will look into this for you. Thanks Deborah.

Posted 2 years ago

“Flower delivery abroad but not been in contact with recipient, so no idea if been delivered!!!!”

Helpful Report

Posted 2 years ago

Hi Patricia, thank you for taking the time to leave us a review. I have sent you a separate email to address this. Kind regards, Hayley.

Posted 2 years ago

“Item was not delivered on the day it was supposed to be. Florist claimed there was no one in and didn’t leave it because the flowers would be damaged in the rain. However, the recipient was in all day and it was also dry all day, no rain at all, and the florist didn’t leave a card to say they’d tried to deliver the flowers. I can only assume the florist didn’t attempt to deliver the flowers on the right day.”

Helpful Report

Posted 2 years ago

I am sorry to hear this David, Thank you for taking the time to leave feedback. If you would like us to look into this please contact us at Interflora.co.uk/contact Thanks Michelle

Posted 2 years ago

Interflora UK is rated 4.5 based on 35,209 reviews