Intelligent Insurance Reviews

Name: Intelligent Insurance
Address: Intelligent Insurance 4 Lakeside Salisbury Road, ,, Intelligent Insurance 4 Lakeside Salisbury Road, ,, Dorset
Rating: 4.58

4.6 Rating 609 Reviews

94 %

of reviewers recommend Intelligent Insurance

Company Reviews

Metrics

Info

4.6

Based on 609 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Intelligent Insurance:

Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.

Visit Website

Phone:

3333111110

Email:

contactus@intelligentinsurance.co.uk

Location:

Intelligent Insurance 4 Lakeside Salisbury Road, ,,
Intelligent Insurance 4 Lakeside Salisbury Road, ,
Dorset
BH24 3PB

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good operator dealt with my change over easily and would highly recommend”

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Posted 5 years ago

“I check the the suspposible market sites giving me multiple choice to find they are gradually in each other's pockets,and was pleasantly surprised with Intelligentsease of questions and the price quoted,many thanks”

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Posted 5 years ago

“Excellent service. If you are buying or have a house with subsidence issues, I would thoroughly recommend Intelligent insurance. L&V and Halifax were less than helpful, despite the fact that Halifax were already insuring the house we are buying.”

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Posted 5 years ago

“Quick easy online service”

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Posted 5 years ago

“So far straight forward but just received an email regarding 3rd party direct debit which feels abit not quite right, need to verify it’s legit”

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Posted 5 years ago

Thank you for taking the time to leave a review. The email you have received will be in relation to your monthly payment plan which is administered by Premium Credit Limited. If you require any additional support, please get in touch via contactus@intelligentinsurance.co.uk Kind Regards, Chris Wade Quality and Risk Manager

Posted 5 years ago

“A well designed website for signing on . The one I tried before had an incredibly large number of irrelevant questions to answer & then the submit button didn't work !! All looks good but the test of any insurance company has to be when you make a claim - my current car insurers were absolutely excellent when some one ran into the back of me !”

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Posted 5 years ago

“Intelligent Insurance dealt with us very promptly and courteously - much appreciated”

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Posted 5 years ago

“Review is based on experience in taking out new insurance plan not on claim process. Great customer service, quick to answer calls and answer questions, no pushiness. Provided all info I needed to make decision”

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Posted 5 years ago

“Maybe naively and seeing all the positive reviews I opted to take out home insurance with this company. I then realised that they are the broker, it's therefore my interpretation that their job is done once you sign up. You are then left with an insurance underwriter (The one that will actually deal and pay any potential claim) that are likely to have much less positive reviews. Once I realised this five mins after signing up and reading policy document they want £50 to cancel the policy, no cooling off, nothing. THis is something to be VERY aware of. Following an initially negative review on here based on the above (now also edited) I received a call from customer services who spent some time understanding where my issues laid. The gentleman who called was most reasonable, understanding and took onboard my concern which he tried to allay, summarizing that indeed that would where necessary (and I assume where they feel reasonable) will not leave you high and dry but will support you in resolving future matters with the underwriters. I have therefore amended my review, though time will tell and I hope not to need to call on this support.”

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Posted 5 years ago

“I recently arranged my home insurance policy with Intelligent Insurance after obtaining a quote via a comparison site. I am very happy with the customer service I have received so far.”

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Posted 5 years ago

“Great help and quick answers when considering their quote and policy. Decided to accept the quote and today is day 1. Saved me versus my renewal quote, so here's hoping the service continues well.”

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Posted 5 years ago

“Really helpful staff on the phone. dealt with me quickly and actually rang me back when they said they would. Magic!”

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Posted 5 years ago

“I can't comment yet because I have not made a claim! That's the acid test of an insurance company!”

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Posted 5 years ago

“Complex issue handled professionally. Would highly recommend!”

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Posted 5 years ago

“Great customer service over the phone - made the whole process very easy.”

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Posted 5 years ago

“I purchased my new House & Contents Insurance with this company via Money Supermarket. The process was very easy and I received my documents via email almost immediately. A good service.”

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Posted 5 years ago

“Further to my rant below regarding having trouble waiting for monies to replace my daughters bike, Chris Wade, from Intelligent Insurance, got on the case straight away. I am delighted to say that the third party company have finally paid the monies due today. I wasn’t sure where to post initially but would like to make it clear that Intelligent Insurance themselves were excellent at sorting this out and I am confident that the underwriters, also a good firm (Pen), will take a look at the claims company involved. So all in all, the final result was good thank you!”

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Posted 5 years ago

“Very disappointed that when I advised the policy was no longer required do to the sale of the property you charged me £75. This is more than the remaining installments had I left the policy running. Was told I could not leave it running and that the policy would now be cancelled and that I would be chased for the further £75 fee. Beware if you need to cancel you policy mid way through. Cheap for a reason.”

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Posted 5 years ago

Dear Ms Sayers, Thank you for your review. We always appreciate receiving customer feedback as this helps us to improve when things go wrong. I am looking into your comments and will write separately to you. Kind Regards Chris Wade Quality and Risk Manager

Posted 5 years ago

“Easy to renew. Original price was a bit high, but an alternative supplier was suggested at a cheaper price (for increased excess). Far service in the end.”

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Posted 5 years ago

“Very helpful and pleasant. Went to some effort to sort out exactly the right policy for me.”

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Posted 5 years ago

Intelligent Insurance is rated 4.6 based on 609 reviews