Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

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“Intasure sent several renewal quote messages that all failed to explain why the usual automatic renewal was not possible because the supplied credit card number had expired. All those messages contained a link that suggested the renewal quote could be accept online. However, the linked page did not offer an option to enter credit card information. Only on the actual expiry date of the contract, did that page offer such opportunity. However, on the entry page for credit card details, two fields required mandatory information that my mastercard doesn't provide. Obviously, these should be optional entries when mastercard is selected as card type. The only remaining option was to call Intasure (from abroad) to provide the information of the new credit card. This involved a long an tedious reciting of all the questions and conditions I had already read and approved online, in order to get to the entry page of credit card details. Secondly, every year, Intasure sends many documents and expects its customers to read and accept all text before accepting the quote. If customers are to do this properly, they would have to either judge every detail anew, or to compare all new text to that previously accepted upon first contracting with Intasure. Intasure could save its customers all this trouble by providing a list of changes, including both the original and the new text.”

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Posted 6 years ago

“Easy, quick, efficient and courteous service, have been with them a few years always the same.”

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Posted 6 years ago

“Excellent service and responsive”

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Posted 6 years ago

“Very professional and knowledgeable”

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Posted 6 years ago

“Delighted with the service & with Julie’s attention.”

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Posted 6 years ago

“Simple phone call and all dealt with efficiently”

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Posted 6 years ago

“I do not see why when contacting the company they use 0345 numbers as this can range from 8 - 55 pence. When I got my schedule not a certificate of insurance even when I asked for one it included an admin fee of £50.00, Why? When I queried this I was told because they do not charge for changes etc throughout they year this is why this charge is put on. I asked if i made no changes would I receive the admin fee back. After-all this is your business why should a customer have to pay you when you have to provide the necessary documents under law. Competitive price for insurance but not with this admin fee.”

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Posted 6 years ago

“Helpful clear customer service.”

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Posted 6 years ago

“Very friendly and helpful staff. Easy to talk through and insured in minutes. I would definitely recommend.”

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Posted 6 years ago

“I found the whole phone process ss very Long winded. The telephone person spoke very fast. I felt intimidated.”

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Posted 6 years ago

“Marina and the team and friendly, professional and super helpful. Great no nonsense, straightforward, insurance service. Thank you!”

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Posted 6 years ago

“Completion of forms was tedious but simple , the response from the office after I sent the forms over the Internet was remarkable , the descision was made in minutes, and I was contacted immediately. Very impressed , so far, R.Bruno”

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Posted 6 years ago

“First class service , I would have been delighted to have someone like as good as Sarah working for me when I was in business.”

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Posted 6 years ago

“I rang with some complicated requests and the individual with whom I spoke worked through systematically and helpfully. I've been an Intasure customer since 2013 and I've been happy with the service received thus far.”

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Posted 6 years ago

“My request for insurance was efficiently and professionally handled.”

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Posted 6 years ago

“Good service and got a cheaper price as I've been with you for so long and not claimed. However why not give the lower price straight away so your loyal customers don't have to shop around. You could have lost me as a customer this year.”

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Posted 6 years ago

“A very quick and effluent service Good value for money”

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Posted 6 years ago

“Answered my call immediately.... extremely pleasant and efficient Agent... gave excellent advice ....very impressed... and got my insurance at a good price.... first class service.”

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Posted 6 years ago

“Very prompt & efficient service. Staff very approachable & friendly. Policy very good value.”

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Posted 6 years ago

“The person I spoke to, Natasha, was very efficient, polite and knowledgeable of her products. I had to make an amendment, on my policy, and she handled it with ease and speed. Very good service overall.”

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Posted 6 years ago

Intasure is rated 4.7 based on 7,176 reviews