Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only downside of my experience was a very long wait on the phone before I was able to speak to anyone, I gave up trying on the weekend, and then retried on a week day and then I believe it was still around a 20 minute wait. Once I spoke to someone though, the service was really professional and friendly and I had a call back the same day to issue the insurance.”

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Posted 4 years ago

“Insurance purchase procedure went well - but a little early to ask for feedback, future will tell the real value of you´re services. Therefore its too early for me to tell if i can reccomend Intasure to a colleague or a friend.”

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Posted 4 years ago

“Good, efficient service and quite competitive price quotes.”

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Posted 4 years ago

“I really have nothing to write about other than Intasure did what was requested, I had to change landlord insurance to secondary resident, although I find it quite expensive - why no discount for no claims? - and do not understand why a Nordic company had to be used.”

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Posted 4 years ago

“responded promptly and outlined suitable insurance which met all my needs”

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Posted 4 years ago

“I spoke with a lady called Ellie who was very helpful taking me through the policy for our second home in Spain. Very informative and would highly recommend with the advice given.”

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Posted 4 years ago

“I had a very pleasant conversation with Karen.”

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Posted 4 years ago

“A very helpful customer service representative dealt professionally and promptly with my renewal. Unfortunate internet connection.”

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Posted 4 years ago

“Happy with the efficient help and advice given from the staff.”

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Posted 4 years ago

“Relatively straight forward process with good online web software. Quick response by email relating to quotation and subsequent revised quotations. Competive pricing”

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Posted 4 years ago

“Very helpful and friendly thank you”

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Posted 4 years ago

“Excellent service as always, very professional. Sorry to lose earthquake cover last year and monthly payments this year.”

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Posted 4 years ago

“Been with them 20 years and have always been reliable. Never had to claim though! N.B £60admin charge.”

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Posted 4 years ago

“no problems, nice pleasant conversation”

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Posted 4 years ago

“Very pleasant gentleman I spoke to. Helped to sort everything out”

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Posted 4 years ago

“I was looked after by Beth who was friendly and helpfuil”

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Posted 4 years ago

“The service was generally good in that I was given plenty of time to renew the policy and response time was generally short. There were two shortcomings. First, the information I included in an e-mail concerning various policy terms got lost in the shuffle with the result that the same issues had to be addressed more than once. Second, and more importantly, the actual insurance was a little complicated because there were going to be some building works and the premium was loaded, pretty significantly, to take account of this. When I queried this with Rob I learned, after some discussion, that if I notified Intasure when the works were completed I would be entitled to a refund since the loading would no longer be appropriate. A LOT OF TIME AND TROUBLE COULD HAVE BEEN SAVED IF THIS HAD BEEN MENTIONED IN THE COVERING LETTER. Had I not challenged the premium I would not have learned about the refund. (I do not know if Intasure's policy is to withhold this information in order that clients will not claim refunds. I hope not). Rob was quite patient with my persistent questioning, and came across as quite helpful, not least in arranging for matters to be concluded in a tight time frame.”

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Posted 4 years ago

“Great experience in taking out new policy. Frustrating that renewal price was £100 more expensive and taking out a new policy saves money. Think of your customers and apply some corporate ethics please.”

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Posted 4 years ago

“Pleasant and helpful lady on telephone. Excellent product that met my demands and needs at reasonable cost.. It is a shame that you and many other brokers are now saying that you do not give advice on the products that you sell. FSA and professional indemnity insurance requirements enforcing reduced service levels. We can all manage established schemes. The skill is in providing advice on best products and security and offering tailor made policies.”

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Posted 4 years ago

“Fair price, initial contact was dealt with promptly but the guy I bought the insurance off was disinterested and not particularly friendly”

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Posted 4 years ago

Intasure is rated 4.7 based on 7,176 reviews