Intasure Reviews

Name: Intasure
Address: Oakhurst House, 77 Mount Ephraim, Tunbridge Wells, Kent
Rating: 4.68

4.7 Rating 7,176 Reviews

95 %

of reviewers recommend Intasure

Company Reviews

Metrics

Info

4.7

Based on 7,176 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Intasure:

Intasure's insurance products combine flexiblility with comprehensive cover. All our policy documents are in English and you will talk directly to a UK based English speaking support team.

Visit Website

Phone:

0345 111 0680

Email:

support@intasure.com

Location:

Oakhurst House,
77 Mount Ephraim,
Tunbridge Wells
Kent
TN4 8BS

Intasure 5 star review on 17th October 2020

Anonymous

Intasure 5 star review on 31st December 2016

James D

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They are about the ONLY company that will insure a holiday home. We have used them for years, and whilst the basic premium is reasonable, the ever increasing "Administration charges" are both increasing and excessive. However, if you challenge this, there can be a reduction sometimes. I have given 5 stars on this occasion to reflect the SUPERB service that I received from Siobhan whilst negotiating a reduction when paying my annual renewal. She was an absolute ambassador for the company, and I hope that this might get fed back to her line manager. Overall though I rate Intasure as only 3 stars for value though as I think they take advantage of their monopoly of this niche market and charge accordingly.”

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Posted 6 years ago

“Very hood and easy to deal with and nice staff”

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Posted 6 years ago

“From my initial enquiry, through to a smooth conclusion of contract, the Intasure staff were informative: to the point and helpful. This, not sleek sales patter gives me confidence as a buyer. I am happy in the opinion that I have bought a good product, as a result of good advice and information. Just one note of caution for the industry in the UK. Although Intasure do their best to mimise the burden and to follow the rules on warnings and gdrp, all that guff from compliance gets in the way of sales. Normal Joes in the street do not need to be told, will not listen anyway (look at the attention airline staff get with safety explanations) so you are wasting our time. The public security stuff is fine: it should be the default position and we should have access to it if we want, not have it rammed down our throats. It should not be a barrier to business. If UKPLC does not get this fixed, then others will offer the same service without the time wasting guff. I was waiting to board when I made this purchase by phone and I did not need tohe poor salesman being bound to read me texts, the gist and thrust of which I knew, before we could conclude the sale. Compliance regulators think the public are all infants. Having shot yourselves in one foot over Brexit, you are now firing on the other with compliance. Compliance is cancer.”

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Posted 6 years ago

“Been with you for years, always a greatservice & cover.”

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Posted 6 years ago

“Really friendly salesman no pushing to buy and helped all the way through”

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Posted 6 years ago

“Dealing with a representative on the telephone regarding a renewal quote was speedy, efficient & easy to follow. However, the service could be greatly improved if their renewal invitation letter gave the total cost of renewal, rather than highlighting the premium only & then stating see the policy schedule for the full breakdown.”

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Posted 6 years ago

“Very efficient service. Taken through the policy quickly but in detail and explained any queries I had”

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Posted 6 years ago

“Intasure phoned at a time I asked , talked me through the quote and listened to my needs. Thank you Intasure.”

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Posted 6 years ago

“Companies can spend millions on advertising their product or service, but ultimately whether a customer buys or not is down to the people they deal with. Julian at Intasure is a credit to his company - not only did he call me back when requested to but he listened carefully to what I thought I wanted and then talked me through the process to provide the level of cover I actually needed. Would thoroughly recommend this company to anyone who has a property abroad.”

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Posted 6 years ago

“Spoke to three customer advisors at different times and all were superb offered the exact cover I was after and explained all aspects of policy clearly and concisely. Highly recommended..”

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Posted 6 years ago

“Helpful service as we have just moved house & needed to change the insurance, made it easy to do :)”

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Posted 6 years ago

“It took 2 calls to get a competitive quote Having been a loyal customer I can’t see why it took so long and I didn’t get the right quote till I had got 3 quotes from other people and then Karen, who was very efficient gave me the right price and kept me for another year. You charge £50 admin which could be halved if you gave the correct price the fist time of calling.”

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Posted 6 years ago

“My only concern was the amount of time waiting for my call to be answered. The guy I spoke to was very helpful”

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Posted 6 years ago

“I sent an email mail for a quote and received a phone call within minutes. Your assistant was very good. He went through everything very well. He managed to get me a lower quote than I had from the existing provider. He was very friendly and made the long call worth while.”

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Posted 6 years ago

“There a was a long wait before getting through but once through the process was very efficient although the number of questions was bewildering. I have since sent an email regarding whether my husband can claim on the policy and am interested in seeing your response.”

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Posted 6 years ago

“Great customer service”

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Posted 6 years ago

“everyone i came into contact with at Intasure "EXCELLENT" thorghly explained things Insurance documents issued promptly. Totally satisfied”

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Posted 6 years ago

“Agent was quick and clear over the phone but was also concerned that we fully understood the terms and conditions of the policy.”

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Posted 6 years ago

“Service was efficient and friendly”

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Posted 6 years ago

“Thankyou to Sarah who explained everythink to me her polite manners felt put at ease as she talked me through our new policy”

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Posted 6 years ago

Intasure is rated 4.7 based on 7,176 reviews