Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,701 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“definitely not recommend the company delivery failed two times as was promised . also have to pay 10 for the delivery which was late 2 week. Not happy at all”

Helpful Report

Posted 1 week ago

Hi Adam, Thank you for your feedback. We completely understand how frustrating this must have been. Unfortunately, the issues were caused by circumstances beyond our control with the courier company. However, as a goodwill gesture, we will refund your delivery fee. If there’s anything else you would like to discuss, please don’t hesitate to let us know. Kind regards Orla Cassidy Customer Service Manager Insulation4less

Posted 1 week ago

“I ordered 36 sheets of insulation on-line, your site said 3 - 5 working days, this was ordered on the 8th of January and didn't receive it until the 21st January, I had to call customer services about 6 times, and was promised a call back each time, that never happened. At one point delivery was promised on the 17th, and did not turn up. This cost me time and money waiting, as I had men on site waiting. I will never use them again, and all should avoid them.”

Helpful Report

Posted 2 months ago

Hi Steve, Thank you for your feedback. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the delay in delivering your order. We strive to deliver all orders within our estimated time frame, but, occasionally some orders can take longer than anticipated due to transport factors and other issues that may be outside our control. We have reviewed the call logs and can see that you did indeed call several times to which we either called or emailed back with updates regarding your delivery. We acknowledge that this may have been slower than our normal standards of communication, our apologies for this. We cannot however find any detail on a notification advising delivery would be on the 17th but rather the 21st. Again, please accept our apologies on delivery being outside of our estimated time frame and for the delay in updates.

Posted 2 months ago

“Arrived broken, wet and late.”

Helpful Report

Posted 5 months ago

Our delivery timeframes are estimated and we are sorry that your order was delivered outside of this by one working day. While the majority of orders are delivered within these times, we cannot make a guarantee on this due to possible transport issues outside of our control. In regards to the damage you have mentioned, we have no record of you reporting this to us and our Customer Service Manager has contacted you directly for further details but we have not received a response. If goods arrive damaged, we have a robust system in place to ensure items are replaced as quickly as possible. However, if we are not made aware of damages, we cannot provide any assistance.

Posted 5 months ago

“placed an order for a customer of mine - he had ordered wrong goods and for the past 4wks ive tried to obtain a returns note and keep getting no reply from their returns department”

Helpful Report

Posted 5 months ago

Hi Elaine, We are sorry for the issue you have encountered while requesting a return. Our returns department have now contacted you via email and we can advise that unfortunately, your communication to the team appears to have been blocked and sent to spam. Our apologies for the inconvenience.

Posted 5 months ago

“Despite having order a few times from this company, they have canceled one of our orders £188 order, as we are short, they have cancelled it because it's under £200! making the rest of the sound proof a waste of money”

Helpful Report

Posted 6 months ago

Hi Robyn, Thank you for your review and we are sorry we could not fulfil your order on this occasion. As advised in our delivery terms on our website, there are occasionally orders under £200 that we cannot fulfil due to logistics.

Posted 6 months ago

“A company worth avoiding! The day before my order was due for delivery, received a text message, email, and phone call all within a minute of one another; the caller claimed they couldn't get the Celotex insulation I ordered, but they could substitute another of similar performance - I had to make a decision urgently otherwise it wouldn't go out on time. I didn't order Celotex, but I had ordered Mannok. I specifically asked about the fire performance of E, to which the caller confirmed it was the same. I refused to give an immediate answer, and insisted on reading the data sheet of the substitute product first (which they had sent in the email). Within less than a minute, I noted the fire class was worse than what I ordered, so I tried to call back. There are no direct dial numbers for people, so I spoke to a generic person who spoke privately to the previous caller - and then reported she had already spoken to me. I had to insist on either speaking directly or they could cancel the order. Five minutes later I had a call back from the original caller, and received a slightly patronising and entirely unconvincing story about how they are sort of the same and one is hard to get further north. Needless to say, order cancelled.”

Helpful Report

Posted 6 months ago

Hi Derek, we are sorry to hear about the issues you have encountered with your order. Unfortunately, as advised by our sales representative, occasionally some brands are not available in certain areas and we offer alternatives that are identical or almost identical. We send the datasheets so you can make an informed choice as to if you wish to proceed with the swap or not. In this case, as you mention, the rating was not what you required and therefore you cancelled the order. Please be aware that any material we recommend as an alternative will achieve the same Uvalue as what was originally ordered.

Posted 6 months ago

“Didn’t arrive in delivery”

Helpful Report

Posted 6 months ago

Hi Paul, We are sorry to hear that the foil tape did not arrive with your order, however, as you had not informed us of this at the time we were not aware. We have now contacted you directly in regards to this and await your response.

Posted 6 months ago

“You totally ripped me off with the screws charging me nearly £10 to deliver them. Why didn’t you let me know? You were gonna charge me? Disgusting service I’ll never use you again.”

Helpful Report

Posted 7 months ago

Thank you for your review and feedback. We are sorry to hear you are unhappy with the delivery charge, however, we advise on both our product page and checkout area regarding any delivery costs for each product and we consider this to made clear to our customers before an order is finalised.

Posted 7 months ago

“Appalling, I am a builder and ordered from this outfit because they had a competitive price - Big order. No response from them for 14day days! I tried calling emailing, messaging. Then a full week AFTER the product should have been delivered (two weeks from original order) they finally get in touch saying they cant fulfil the order - but they still have my money and I am waiting for the refund - honestly avoid like a plague or you'll catch a proper case of the bargain burns with these charlatans.”

Helpful Report

Posted 9 months ago

Hi Nick, Thank you for your review and feedback, please accept our sincere apologies for the delay in communication in regards to the stock issue with your order. We can assure you that this is not the norm. We are sorry that your experience has not lived up to our usual standard of Customer Service and this has now been addressed internally. Your feedback is greatly valued as we always strive to offer the best Customer Service possible. Your refund has now been processed in full and our Customer Service Manager has also reached out to your privately.

Posted 9 months ago

“The moisture plasterboard was delivered damaged, placed on bottom of delivery so moisture membrane scraped and compromised. Replacement order was sent but this was also damaged, cracked down the middle. Which must have been obvious when loaded. Still awaiting another delivery replacement. I do not always get notifications of delivery so have to juggle being in to receive. Shame as good value price wise (5 stars) but have to give one star for poor state of delivery. Other plasterboard was also damaged on edges during loading on delivery vehicle. I don’t d not report on receipt and I4less will not replace.”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We are genuinely sorry that you received a damaged moisture panel and that the replacement was also damaged, this is not a common occurrence and we appreciate the inconvenience this has caused. After the replacement was delivered you advised us you wished to have the board refunded, you then emailed us two days ago to advise you would prefer the board be replaced. We have now organised this replacement for you. Regarding the other plasterboard, you did not advise us of any issue with these boards at the time until over a week after delivery. We have sent you a number of photographs taken by the driver showing the boards delivered to your address with no apparent damage and a POD signed by you that noted the damaged moisture board only. As stated in our terms of delivery, all irregularities and damages must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours. We hope this clarifies the matter for you.

Posted 10 months ago

“Worst company ever, you order online, you have to put the details of your delivery but it never makes it to the drivers, we had 3 deliveries in total, because they made mistakes twice. All 3 deliveries were initially sent to a town 30min away. We specified a smaller delivery truck for our site, a 27ton came first, had to send back. Then panels arrived damaged and were in the middle of the pile, no way they didn't know this when putting order together. Also order was short. Overall terrible experience.”

Helpful Report

Posted 11 months ago

Thank you for review and feedback. We are sorry that there have been issues with your delivery, we can advise that all the information regarding access issues that you gave us was passed to our supplier who send their apologies for the error in sending the wrong vehicle in the first instance. By way of apology on this, we provided a partial discount. In regards to the damaged panel that you received, you informed us of this on the 3rd of April of this and our supplier delivered a new panel the following day, 4th of April.

Posted 11 months ago

“Insulation4less supplied me with substandard Celotex boards. They had edges which curve inwards - are concave - meaning I have to cut them down in order to get them snug to each other. Its a lot more labour and I lose some board. I pointed this out to them and sent photographic evidence, and still have some of the boards, but they are not interested. Therefore if you want good quality boards and good customer service, go to a different company.”

Helpful Report

Posted 1 year ago

Thank you for your review however we must disagree with what you have said on this occasion. We delivered your order on 29th January, we have sent you the photograph taken by the driver on the day of delivery with the boards wrapped in good condition. You did not report any issue to us until almost a month later on 26th February. You then advised us that you had used some of the boards but you were not happy with the remaining boards and would like them replaced. As stated in our terms of delivery, all irregularities must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours.

Posted 1 year ago

“It's not possible to give 0 stars apparently... Build4Less took my money, delayed my delivery by 9 days. Then knowingly delivered me the wrong product, 2.4m long OSB T&G 18mm loft boards instead of 1.2m and then said the depot don't have the correct product at all and never did. Cost me half a day's wages trying to resolve on a Friday afternoon. I asked for someone to call me. After ringing many times and still only receive emails. This is the following week and still no answer about my original purchase which is still for sale on their website. Really disappointed with my experience and would not purchase from Build4Less again. Really hope for everyone else's sake this is a one off, but from the way I've been treated I don't think so.”

Helpful Report

Posted 1 year ago

Thank you for your review, we greatly appreciate feedback. We apologies for the delay in delivery, this material generally takes approximately 5 to 7 working days to site and we acknowledge this took somewhat longer than our standard timeframe. In regards to the the incorrect size of boards being delivered, we sincerely apologies for this error, however, we can assure you that we did not knowingly do this, it was a genuine error on the part of our supplier. The collection of the incorrect boards has been arranged for today and a full refund will be issued once returned to the depot. Our Customer Service Manager has now also been in touch with you directly.

Posted 1 year ago

“3rd order placed, order 1 & 2 were fine order 3 cannot get a delivery date, so cannot plan workforce.”

Helpful Report

Posted 1 year ago

Hi Peter, thank you for your feedback. We have looked into this for you and can see that your order was placed over the Holiday period so was processed on our return to the office (2/1/24). Your delivery has now been scheduled and details of this have been sent to you. We apologies that this has taken slightly longer than our standard time frame. We would like to take this opportunity to thank you for your valued custom and look forward to assisting you again in the future.

Posted 1 year ago

“Items arrived damaged, took customer services 2 weeks after 10 chasers to offer £20 off, what a waste of time”

Helpful Report

Posted 1 year ago

Hello Adnan, Thank you for your review and we do apologise for the length of time it took to come to a resolution on this. Unfortunately we were let down by our supplier in this case, we had been in touch with them on numerous occasions to get this rectified but the communication relayed back from them was very slow. If you have any other questions please do not hesitate to contact us. Kind regards, Insulation4less

Posted 1 year ago

“Not delivered on day , when eventually delivered was left in rain and damaged, refused to give any refund”

Helpful Report

Posted 1 year ago

Hello Graham, Thank you for your review. We're sorry delivery didn't arrive on the expected delivery date and was delayed by a day. We do state on our order confirmations that delivery dates given are not guarantees and on rare occasions delays can occur which are out of our control. As regards the damage, we emailed you within 30 minutes of you bringing this to our attention. We asked you to send us pictures so that we could rectify the issue but you did not reply to us. If you need anything else, please do not hesitate to contact us. Kind regards, Insulation4less

Posted 1 year ago

“I paid £50 for delivery- however, the items were never delivered as the driver could not find our property-but was told the driver was at the property- but could not find it ???? and was subsequently told I would have to pay another £50 if I wanted them to attempt delivery again !! Would definitely not use again !! I cancelled my order! Minus, the non- delivery fee (£50)”

Helpful Report

Posted 1 year ago

Hi Julie, This review is unfair and not a true reflection of actual events. We attempted to deliver this order on the delivery date provided to you. You were notified by email and text on 26/07 that delivery would be on 31/07 and we even arranged delivery on a smaller vehicle as requested by yourself. On the day of delivery, both our customer care team and the driver called you several times to ask for directions but you did not answer your phone. Unfortunately drivers only have a limited period of time that they can wait around as they will have other deliveries to attend and must eventually move on. We gave you ample opportunity to come to a resolution but you requested a refund and as a result, we were left with no choice but to deduct the cost of the failed delivery from your refund. We do not make anything on failed deliveries and will only ever pass along the exact cost of a failed delivery. Should you have any other questions, please email our sales team on sales@insulation4less.co.uk Kind regards, Insulation4less

Posted 1 year ago

“Order arrived battered and banged about, arrived 4 days late after I had chased it up.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your review. We do apologise for the slight delay in delivering this. Unfortunately we were not notified of any damaged goods at the time of delivery. If we had been notified at the time of delivery, we would have replaced them. Could you email some pictures to sales@insulation4less.co.uk please and we'll investigate further. Kind regards, Insulation4less

Posted 1 year ago

“I mistakenly ordered the wrong type of superfoil----my fault, but when I asked about returning it, I was informed that there would be a 40% restocking charge, plus the cost of the postage plus the cost of returning it to the warehouse. Based on that, I would never order from them again”

Helpful Report

Posted 1 year ago

Hello James, Thanks for taking the time to leave a review. This review is unwarranted given that we have done nothing wrong. You have received what you ordered and as you have stated yourself, it was your mistake ordering the incorrect material. Most insulation products are bulky and transportation costs are significant resulting in costs to return materials which we can't always absorb. Had we done something wrong here, we would have absorbed the full cost for you. Please feel free to contact our sales team should you wish to discuss further. Kind regards, Insulation4less

Posted 1 year ago

“Waste of time, took a week to get it and then it came from a local supplier who I could have gone to myself. They just get a discount from a major supplier and take a profit. Wouldn’t use again”

Helpful Report

Posted 1 year ago

Hi Ross, Thank you for your review. We are a broker and a stockist and negotiate the best rates possible from all our suppliers while also delivering from our own depots in London and Manchester. This is no different than your local supplier who also negotiates rates from their suppliers to sell to their customers. They deliver from their stocks and sometimes ship direct from their suppliers to their customers. Just like us. You placed your order on a Tuesday and was delivered 4 business days later not 1 week. We state online that the product you ordered is typically delivered in 3 to 5 working days. We delivered your order within that time frame. Its more than likely that you would have paid more for your order if you went locally and would have had to wait a similar timeframe to have it delivered. Regards Insulation4less

Posted 1 year ago

Insulation4less is rated 4.6 based on 1,701 reviews