Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Great service. Easy to order online, decent price and was delivered when they said. Would definitely use again.”

Helpful Report

Posted 1 year ago

Thank you so much for your wonderful review! We're delighted to hear that you had a great experience with our service. We aim to make the ordering process easy and offer competitive prices. Your satisfaction is our top priority, and we're thrilled that you would choose us again. Thank you for your support!

Posted 1 year ago

“Product as expected and in good condition. There was a difficulty with the delivery because we live in a narrow road. The driver parked at the end of the road and brought the pallet the rest of the way on forklift.”

Helpful Report

Posted 1 year ago

We're incredibly grateful for your kind words and for taking the time to leave us a review. It's fantastic to hear that the product matched your expectations. We understand that the narrow road posed a challenge during the delivery process, but we're glad our driver found a solution by utilizing a forklift to bring the pallet the remaining distance. We appreciate your understanding and patience.

Posted 1 year ago

“Easy website ordering - good price & prompt delivery on time”

Helpful Report

Posted 1 year ago

Thank you for your kind words and positive feedback! We're thrilled to know that you found our website ordering process easy to use and that you were pleased with the competitive pricing and timely delivery. We value your business and appreciate your support. Thank you for choosing Insulation4less!

Posted 1 year ago

“This company need to be treated with caution. My order of insulation materials was followed by email messages warning about the need to comply with their delivery requirements or face the prospect of non delivery and additional charges. Fair and reasonable you might suggest! I complied in full to these conditions so it's a real disappointment when it would seem very little effort on their part was taken to ensure the materials they were supplying arrived in an undamaged state. Every bale of rock wool was saturated...clearly incorrectly stored....two out of the three sheets of plasterboard were damaged. Be very careful if you use this company to check everything they deliver!”

Helpful Report

Posted 1 year ago

Hello Stuart, Thank you for your review. We apologise that some of these goods have arrived in unusable condition. We outline in our delivery confirmation to reject unusable goods and we'd like to thank you for following these instructions upon arrival, this allows the replacement process to run efficiently. Although goods should arrive in new condition your review is unfair given the length of time you've taken before posting. Your delivery arrived at approximately 09.00am this morning, you emailed us to advise of the issue at 09.40am and we replied to you at 09.47am to resolve the problem. Your review was left at 09.55am, this is a very short period of time to allow for a resolution. We're currently in the process of arranging replacements and will be in touch promptly once arranged. In the meantime, if you have any questions, please do not hesitate to contact us. Kind regards, Insulation4less

Posted 1 year ago

“The materials I ordered were of good quality I was kept updated on delivery times. And the delivery driver couldn't have been more helpful. My order wasn't large but I was treated just like a large contractor. I wouldn't hesitate to call on your services again”

Helpful Report

Posted 1 year ago

Thank you for your positive review! We're thrilled to hear that you were satisfied with the quality of the materials you ordered and that our team kept you informed about the delivery times. We greatly appreciate your kind words and your willingness to consider our services in the future. Thank you for choosing us, and we look forward to serving you again soon!

Posted 1 year ago

“All good. Delivered on time. Recommend.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave a review. We're glad to hear that your order was delivered on time and that you had a positive experience with our service. Your recommendation means a lot to us! We appreciate your support and look forward to serving you again.

Posted 1 year ago

“I have used several times and never disappointed”

Helpful Report

Posted 1 year ago

Thank you for your continued trust and loyalty to our services. We greatly appreciate your feedback and are thrilled to hear that we have consistently met your expectations with each interaction. Thank you again for your continued support, and we look forward to serving you in the future.

Posted 1 year ago

“Great and delivered fast”

Helpful Report

Posted 1 year ago

Thank you for your review! We're delighted to hear that you had a great experience with our service and that your order was delivered promptly. Timely delivery is one of our top priorities, and we're glad we could meet your expectations. We appreciate your support and look forward to serving you again in the future.

Posted 1 year ago

“Excellent product and service, delivery on time and good prices”

Helpful Report

Posted 1 year ago

Thank you for your wonderful feedback! We're thrilled to hear that you found our product and service to be excellent. Delivering on time is a priority for us, and we're glad we could meet that expectation. We appreciate your support and hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Was told 2 to 3 days for delivery, it took a week and when the boards arrived 5 were quite damaged and other looked in not very good condition.”

Helpful Report

Posted 1 year ago

“All good arrived in good condition and arrived on the day that was stated many thanks.”

Helpful Report

Posted 1 year ago

Thank you for your feedback! We're pleased to hear that your order arrived in good condition and on the specified day. Ensuring the safe delivery of our products is important to us We appreciate your kind words and thank you for choosing our services. We value your satisfaction.

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

Thank you for your review! We're thrilled to hear that you received excellent service from us. Providing exceptional service is our top priority, and we're glad to know that we met your expectations. We appreciate your support and hope to have the opportunity to serve you again in the future. Thank you for choosing us!

Posted 1 year ago

“Great price and delivery on time .., what else can I say”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We're thrilled to hear that you were pleased with our competitive prices and that your delivery was on time. We appreciate your kind words and thank you for choosing our services.

Posted 1 year ago

“Excellent in every way - except for the packing of the loft rolls for transport. They were open at the ends. It was raining. Thereore they arrived wet at the ends. Luckily the rain was light. Had it been heavy, the soaking of the wool would have been considerable.”

Helpful Report

Posted 2 years ago

“Terrible service. Advertised a delivery, which they could not meet. It's now over a week late, which causes delays and costs. Items get swapped after they have taken your money. Staff don't care and understand the implications of them not upholding what has been advertised.”

Helpful Report

Posted 2 years ago

Hello Nick, Thank you for your valued feedback. We fully acknowledge the estimated delivery time listed on our site has not been met in this instance and we do apologise for any inconvenience this may have caused. In relation to the product swap, we did send you an email to advise this and will always do so before an order is dispatched, the product provided will achieve the exact same U-Value and costs us more than what you ordered initially. The reason for the product swap was to ensure delivery at the earlier possible date and any product swap we make will always have identical thermal performance or better. We will always fully accommodate any brand specific requirements for any customer when requested and where possible. As a token of good will, we have also provided a discount on the order which will arrive to your account in the coming days. Kind regards, Insulation4less

Posted 2 years ago

“Hi I got onw of my items broken, They promised replacement, Is been 2 weeks and I still haven't received anithing....”

Helpful Report

Posted 2 years ago

Hello Marius, Thank you for your valued feedback. Sorry it has taken so long to replace these boards but this is not a fair representation of actual events. We replied back to your request within a few hours and you were promptly informed on the duration period for the replacements. Unfortunately with a combination of stock availability from our supplier and with no deliveries taking place over the Christmas period, we were unable to get the replacements to you until the first week of January. We had arranged replacements and provided a delivery date for these replacements within 36 hours. On our last email to you we asked, would the replacement date be okay and you did not reply to us. While we fully acknowledge you received damaged goods, your review is somewhat unfair given our speedy reaction to provide a resolution. Kind regards, Insulation4less

Posted 2 years ago

“Good delivery and product as stated. Why pay more??”

Helpful Report

Posted 2 years ago

Thank you for taking the time to provide your feedback. We're thrilled to hear that you had a positive experience with the delivery and found the product to be as described. Thank you again for choosing us.

Posted 1 year ago

“So pleased with this insulation it has made such a difference in our home it is so much warmer now. Good quality product”

Helpful Report

Posted 2 years ago

Thank you for sharing your positive experience with our insulation! We're thrilled to have played a part in making your home so much warmer. We're grateful for your recognition. Thanks again for your support!

Posted 1 year ago

“Still waiting for my order Staff disinterested in resolving my problem with order.”

Helpful Report

Posted 2 years ago

Hello Tom, Thank you for your valued feedback. This is currently under investigation and we will contact you today with an update. We apologise for any inconvenience this may have caused and thank you for your patience. Kind regards, Insulation4less

Posted 2 years ago

“Product Turned up damaged after delivery driver was going to deliver outside in the pouring rain and did not contact me prior to let me know that he was on his way! Once I examine the products and found that it was damaged I contacted customer services to be Told that this is acceptable as it is just minor damage, the damage was actually to all the corners their answer was we can collect it and give you a full refund not that they will exchange the goods for once which wasn't damaged. All in all very very poor service products very very Poor , would stay clear from this company. In the endwe had to use the product and make good with some from another company which was first class and cheaper.”

Helpful Report

Posted 2 years ago

Hello Richard, Thank you for your valued feedback. These boards were not damaged, any of the negligible blemishes are considered industry standard and will not effect the overall performance of the boards. We will always replace damaged goods promptly but in this case the goods were not damaged. In relation to the contact prior to arrival, you were sent a text to your mobile with some tracking info on the day of delivery. We did not receive a request from you for a call prior to arrival, if we had done so we would have requested this for the drivers attention. Please do not hesitate to contact us should you need to discuss further. Kind regards, Insulation4less

Posted 2 years ago

Insulation4less is rated 4.6 based on 1,683 reviews