Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Excellent service, on date, on time delivered from a truck via their forklift to my drive, on a pallet well wrapped against the terrible weather and protected top bottom and corners.”

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Posted 4 years ago

“Perfect service”

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Posted 4 years ago

“Great quality product and delivered on time. Couldn't ask for more. Thank you”

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Posted 4 years ago

“Happy so far deployed insulation up and skimmed all good only thing wasn't happy about waited in all day for delivery it never turned up rang insulation 4less at 4.50pm who said that it would have been well delivered and would follow up at 9am next morning , We were women out of bed at7.20am with delivery signed for delivery guy said good thing is you won't be waiting g in all day for a delivery told him no that's because i waited in all day yesterday for nothing was told him that must be why they have insited on you as first drop off i did email insulation 4less to say it had arrived but didn't hear back until I got this review form happy with product just not delivery service or communication”

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Posted 4 years ago

“Best price I found for insulation board, with prompt delivery.”

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Posted 4 years ago

“Good pricing, helpful staff and delivered on time.”

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Posted 4 years ago

“Brilliant service they stuck to schedule would definitely use again”

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Posted 4 years ago

“Easy, cheap, good comms, delivered on time”

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Posted 4 years ago

“okay to deal with on the phone, and delivered on time, but ordered 40 packs of 75mm rockwool, when we installed it, two packs turned out to be 50mm very annoying?”

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Posted 4 years ago

“Good product and used for many years for airborne noise. Great price by you guys”

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Posted 4 years ago

“Great company , quick delivery and product in good condition on arrival and packaged well - thanks!”

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Posted 4 years ago

“Good website, fast response to orders, and help with any questions.”

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Posted 4 years ago

“Good service, good value, delivered quickly - no issues at all”

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Posted 4 years ago

“Great service. Delivery fantastic”

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Posted 4 years ago

“Perfect from start to finish!! My main thing was I wanted my delivery on a Friday and Insulation4less duly obliged, 8.30am My order was on my drive unloaded with a forklift I was the first drop of the day, I will order again, Many Thanks”

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Posted 4 years ago

“Great service as always again here when I needed the products”

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Posted 4 years ago

“Great product, great price and delivery was when agreed, what more can you ask, nothing, great.”

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Posted 4 years ago

“Good price, quick delivery, highly recommended.”

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Posted 4 years ago

“Fantastic service. Made contact prior to order and the communication was excellent. Having placed the order, the communication was again perfect as they did their best to ensure the order arrived on the correct day. Delivery was professional as the driver took care unloading and was courteous. 5 star satisfaction as the price was the best as well.”

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Posted 4 years ago

“Very poor delivery. The driver rang me when he was at the address and didn't want to wait 30 min for me to get home even if the agreement was they'll call 1h in advance. Since I wasn't at home and the next delivery date was after a week I refused the order. I was than charged £30 for a delivery that was supposed to be free because of the amount I have bought. Don't recommend using them if you need something urgent.”

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Posted 4 years ago

Hi, Thank you for your review. Sorry to hear you had an issue with your delivery and below I would like to outline our typical processes with deliveries. We do request for drivers to call 1 hour before delivery. However, as we use some third party carriers all we can do is request this. At the end of the day its down to the driver's discretion if they call or not. The majority of drivers will call but from time to time some will not and will just arrive at the delivery location. We do notify all our customers in advance by email and text message as to what day your order will arrive, and we do also offer a service of providing a time when possible on the day of delivery for our customers. Unfortunately no driver is going to wait 30 minutes for you to arrive then spend a similar time unloading. All drivers are on tight deadlines and waiting 30 minutes for 1 customer to arrive means that another customer that was given a time is now going to have to wait longer for their order to arrive. If this happens 2 or 3 times a day we then have customers complaining to us about delivery times we have given them not being met and also deliveries running into the next day due to delays. So in essence its very difficult to get it right for everyone. As you can see delays like this have a knock on effect with everyone else. Although in a perfect world we would prefer for the driver to be able to wait for you and for this delay not to effect our other customers but unfortunately it does affect our other customers. This is why our drivers cannot wait for customers to arrive for any more than 15 minutes or so at each drop off location. We do provide all the information required to ensure somebody is on site to receive their delivery and if you are unable to be there on the day of delivery we recommend you notify us of this, and we will rearrange another day that is more suitable. In regard to the delivery charge. We arrived at site on the day agreed and it was due to you not being available that we had to return the goods back to our warehouse and restock them. This is a cost to us. We only charged for the attempted delivery cost and did not charge a restocking fee of 30% which most other companies would. I do think this is fair for both sides as it cost us a lot more than £30 to deliver, return and restock your items. Typically, all our orders are delivered within a 1-3 day window which is as fast if not faster than most other companies. Just, in this case you were unavailable at the delivery location to receive the items. If you had been there we would have delivered in this time frame. Again we are very sorry your order did not go according to plan, but we do have to take other customers into consideration when it comes to keeping to delivery times. Regards Insulation4less

Posted 4 years ago

Insulation4less is rated 4.6 based on 1,683 reviews