Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,684 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very clean , immaculate condition , very pleased”

Helpful Report

Posted 3 years ago

Hi Janet, Thank you for your review and five stars. I am glad to hear that we met your expectations and hope we will see you again in the future!

Posted 3 years ago

“Thankyou arrived safely”

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Posted 3 years ago

Thank you for the review Debbie. I'm so glad to hear that your order arrived safely!

Posted 3 years ago

“Items in stock, easy ordering and quick hassle free delivery. Definitely use again.”

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Posted 3 years ago

Thank you for your review, Peter! We are so glad to hear that the ordering process was easy and hassle free. Our goal is to make sure our customers have a great experience with Insulation4less. We are happy to know that you will be using us again in the future!

Posted 3 years ago

“Easy ordering. Quick delivery. Difficult location to deliver to, but delivery driver was amazing & went out of his way to deliver as near to the room as possible.”

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Posted 3 years ago

"Thank you for taking the time to review Insulation4less, Suzanne! I'm so glad that our driver was able to work with your specific location and get your order delivered as close to the room as possible. I'm also happy that you found ordering from us easy and quick. we're committed to providing customers with high quality insulation products at competitive prices, while still maintaining excellent customer service."

Posted 3 years ago

“Hot water tank lagging arrived (sent to wrong address?). When opened, extremely expensive at £137 for basically 5 plastic bags filled with some insulation material. Also, one of the bags was torn. Really cannot recommend this - sorry.”

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Posted 3 years ago

“Ordered 16 sheets of 75mm Celotex and it was delivered as promised 4 days later.”

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Posted 3 years ago

Thank you for your review. We're always happy to hear that our customers are satisfied with the products and service we provide them!

Posted 3 years ago

“I would highly recommend this company. I know I only purchased a boring old black wheelie bin but the price was competitive, the quality of the product was excellent, the delivery of the product was quick. I wanted an invoice and their customer service was excellent and my invoice came quickly by email. I think this is an all-round good company and I will certainly use them in the future an would highly recommend them.”

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Posted 3 years ago

"Eileen, I'm so glad you had a positive experience with Insulation4less! Thank you for taking the time to leave your review. I'll make sure to share your comments with my team here as well as the management of our supplier - they will be thrilled to know their hard work has been noticed by one of their valued customers. Thank you again for leaving us such kind words, it's always appreciated!"

Posted 3 years ago

“Really great service. Very helpful in sorting a suitable delivery and the price was ultra competitive.”

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Posted 3 years ago

Thank you for the great review Adrian. I am glad to hear that our service was helpful and that you were able to find a competitive price with us!

Posted 3 years ago

“Every single sheet was damaged. Order from someone else.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

Thank you for your 5-star review, James. I'm glad we were able to help and provide great service!

Posted 3 years ago

“The service was very good,on time”

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Posted 3 years ago

Hi Mark, I am so glad to hear you were pleased with our service. Thank you for taking the time to leave a review!

Posted 3 years ago

“Significantly lower prices than local merchants. Delivered by supplier with Moffat forklift directly where I needed the boards. Very pleased.”

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Posted 3 years ago

Thank you Kevin for taking the time to leave a review of Insulation4less! It's always great to hear from our customers and know that we've been able to meet their needs. I'm glad the service was a good experience for you and I will pass your feedback on to our team so they can ensure this level of service is maintained in future. We're also happy that we were able to provide insulation at such competitive prices, as well as deliver it directly where you needed it!

Posted 3 years ago

“Easy to follow instructions. Good stock choice. Delivery very good. Poor stock storage, (all slabs are warped)”

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Posted 3 years ago

Thank you for your review, Antonio. I'm sorry to hear that our stock storage is not meeting your expectations it's always helpful for us to know what could be improved upon or changed so that we can better serve our customers in the future!

Posted 3 years ago

“Perfect material for what i needed, at a great cost. Even delivery costs were better than elsewhere.”

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Posted 3 years ago

Thanks for choosing Insulation4less, Richard! I'm glad to hear you found the right product at a great price. We're committed to providing our customers with a low-cost and high quality experience from beginning to end.

Posted 3 years ago

“Ordered 15 x 50mm insulation boards. Pathetic service. Delivery driver claimed he could not get to my address so just left without delivery. INSULATION4LESS then informed me I would be subject to a re delivery or a cancellation fee. No,no. Spoke to a really inexperienced INSULATION4LESS customer representative, who, when challenged about the non-delivery, decided to hang up on me. Joke. Because I had paid with Paypal i opened up a claim immediately and explained the situation. Insulation4Less then refunded me in full. Funny that. Moral of the story here - DON'T USE INSULATION4LESS Really weak business.”

Helpful Report

Posted 3 years ago

Hi Russell, As you are aware, we did try to deliver your material for you on the day it was scheduled. You were notified of this delivery date on multiple occasions via email, text and by phone. As you did not answer your phone on the day of delivery, our driver then moved on to another delivery as we cannot hold up other customers deliveries. All our drivers will call ahead to ensure there is someone around to receive their order. They cannot wait around all day for someone to arrive. Your aggressive behaviour over the phone to our team was nothing short of disgraceful. Shouting down the phone and abusing sales staff is no way to conduct yourself. You were informed of everything prior to delivery, and it was you that did not ensure you were around to receive your delivery. As a result, your order had to be redelivered and this incurs a cost. Your unwillingness to accept any responsibility for your actions between not being available at the time of delivery and then your aggressive and abusive behaviour over the phone really says it all. I think this behaviour must bring on alot of trouble and agro in your life. You opened a case in Paypal after your refund was signed off. We then informed you, that for us to complete the refund you needed to close the case because we cannot perform the refund when a case is open. This all happened in and around the same time. We happily refunded you in full the same way we would with any other customer, however in this case we were more than happy to refund you. As of from when you were refunded your account was deleted from our website and closed and you will no longer be able to buy from us again. We have never done this before from our over 2 million customers. So consider yourself 1 in 2 million. I think that says it all. For our customers reading this review just read all our other reviews and then make your decision who is right and who is wrong. We do not tolerate anyone abusing our sales team like this customer did. Especially when they are at fault. Regards Insulation4less

Posted 3 years ago

“Does the job have no issues delivery was rather quick straight to my front door”

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Posted 3 years ago

Thank you for the review James! We're glad to hear that your experience with Insulation4less was a good one.

Posted 3 years ago

“Good product reasonable price well delivered”

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Posted 3 years ago

Thank you so much for your feedback John! We're glad to hear that we were able to provide a good product at a reasonable price and deliver it well. We strive to be the best insulation company in the industry, and this is just one more way we can measure our success. If there's anything else we can do for you, please don't hesitate to let us know.

Posted 3 years ago

“Good price, delivered in good condition. Will buy again.”

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Posted 3 years ago

Ryan, thanks for taking the time to leave a review! We're happy to hear that our pricing and delivery met your needs. If you ever have any questions about our products or need some help, please don't hesitate to reach out.

Posted 3 years ago

“Easy to use website, reasonable prices in todays Market conditions, I was informed of my delivery date quickly but unfortunately it was couple of days over which again is to be expected with the current conditions. I did however have to chase Insulation4less for an update and was not informed the delay, it did arrive a few days later with no communication as to when, the only reason I did know was the client phoned me, so I think communication could be improved. I did order more insulation from them after which arrived on time and with no hassle.”

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Posted 3 years ago

“Good product. Easy to cut to fit”

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Posted 3 years ago

Thanks for the review, Paul. We're glad you like our product and found it easy to cut to fit!

Posted 3 years ago

Insulation4less is rated 4.6 based on 1,684 reviews