Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,686 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,686 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“very good price vary good service prompt delivery Recommend to all Thanks”

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Posted 11 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 11 months ago

“Excellent service and half the price of local builders merchants. Highly recommended.”

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Posted 1 year ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 11 months ago

“Wasn't delivered within the time frame stated on the website. Received half the order on time.”

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Posted 1 year ago

Thank you for your review and feedback. On this occasion, we do find this review a little unfair as, your order was delivered with our timeframe of 3 to 5 working days. Your order was placed on 31st December while we were closed over the holiday break. We had clearly stated on our website that orders would not be processed until our return to the office so your order was not processed until the 2nd of January, the next working day after you placed your order. You emailed us on 1st January (while we were still closed) to advise there were access issues at your property. We advised transport that there would be access issues at your property so to faciliate your delivery, they made the decision to deliver your goods on a van. Therefore, this was split into two separate deliveries, the first on the 5th (within 4 working days) and the second drop on the 8th (within 5 working days). We hope this makes the delivery timeframe clearer for you.

Posted 1 year ago

“It's not possible to give 0 stars apparently... Build4Less took my money, delayed my delivery by 9 days. Then knowingly delivered me the wrong product, 2.4m long OSB T&G 18mm loft boards instead of 1.2m and then said the depot don't have the correct product at all and never did. Cost me half a day's wages trying to resolve on a Friday afternoon. I asked for someone to call me. After ringing many times and still only receive emails. This is the following week and still no answer about my original purchase which is still for sale on their website. Really disappointed with my experience and would not purchase from Build4Less again. Really hope for everyone else's sake this is a one off, but from the way I've been treated I don't think so.”

Helpful Report

Posted 1 year ago

Thank you for your review, we greatly appreciate feedback. We apologies for the delay in delivery, this material generally takes approximately 5 to 7 working days to site and we acknowledge this took somewhat longer than our standard timeframe. In regards to the the incorrect size of boards being delivered, we sincerely apologies for this error, however, we can assure you that we did not knowingly do this, it was a genuine error on the part of our supplier. The collection of the incorrect boards has been arranged for today and a full refund will be issued once returned to the depot. Our Customer Service Manager has now also been in touch with you directly.

Posted 1 year ago

“The transaction from ordering to delivery was excellent, would definitely recommend.”

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Posted 1 year ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Really happy with the insulation, happy with the price, disappointed with delivery/customer service. Ordered on 14th December, told I'd receive it 3rd January, waited around all day, no delivery. When I checked about the delivery, was told due to stock issues delivery would be on the 5th. Customer service didn't even attempt to check if delivery team could do an AM delivery on the 5th to meet my availability. Finally received delivery AM on the 8th. Not at all impressed with the customer service.”

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Posted 1 year ago

“great service”

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Posted 1 year ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Great product easy to use, handles better than traditional fibreglass insulation.”

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Posted 1 year ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Very competitive prices, very helpful service, efficient delivery.”

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Posted 1 year ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Very pleased with my order of 50mm celotex insulation boards excellent prices and exceptional service and prompt delivery highly recommended”

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Posted 1 year ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Amazing service, delivered promptly at a very competitive price. I would definitely recommend Insulation4less to others.”

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Posted 1 year ago

“Probably the best price on the internet and free delivery as I was over the minimum value. Very easy transaction.”

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Posted 1 year ago

“Product was good and no problems with the service. BUT the delivery charge was extortionate at £ 25.99. Amazon do delivery for £4.99 and insulation4less need to learn how to charge less.”

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Posted 1 year ago

“Great service on time and the product was first class and great condition”

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Posted 1 year ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Excellent company as very helpful in sorting out an issue that we had. Prompt in replying and very professional. Would definitely recommend this company.”

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Posted 1 year ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“excellent service”

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Posted 1 year ago

“Delivered exactly as advertised”

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Posted 1 year ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“Good price”

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Posted 1 year ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

“3rd order placed, order 1 & 2 were fine order 3 cannot get a delivery date, so cannot plan workforce.”

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Posted 1 year ago

Hi Peter, thank you for your feedback. We have looked into this for you and can see that your order was placed over the Holiday period so was processed on our return to the office (2/1/24). Your delivery has now been scheduled and details of this have been sent to you. We apologies that this has taken slightly longer than our standard time frame. We would like to take this opportunity to thank you for your valued custom and look forward to assisting you again in the future.

Posted 1 year ago

“Came extremely fast , delivery driver was very helpful 👌 and products wrapped amd packaged good”

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Posted 1 year ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 1 year ago

Insulation4less is rated 4.6 based on 1,686 reviews