Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,690 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,690 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“100% satisfied”

Helpful Report

Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Excellent options available, made sure delivery was smooth and helped unload everything. Then the boards did the job. Superb all round. will use again”

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Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Easy to deal with, helpful, friendly and fast”

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Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Great product, delivered promptly and with care”

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Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Super easy. Accelerated delivery on request. Very good.”

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Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Prompt delivery, quality great, as expected, many thanks.”

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Posted 9 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Good service”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Excellent service from this firm. Product arrived on time and when promised and placed in my required position . Delivery driver was helpful pleasant and courteous. Very positive experience and would definitely use insulation4less again and recommend them.”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 9 months ago

“Worst company ever, you order online, you have to put the details of your delivery but it never makes it to the drivers, we had 3 deliveries in total, because they made mistakes twice. All 3 deliveries were initially sent to a town 30min away. We specified a smaller delivery truck for our site, a 27ton came first, had to send back. Then panels arrived damaged and were in the middle of the pile, no way they didn't know this when putting order together. Also order was short. Overall terrible experience.”

Helpful Report

Posted 10 months ago

Thank you for review and feedback. We are sorry that there have been issues with your delivery, we can advise that all the information regarding access issues that you gave us was passed to our supplier who send their apologies for the error in sending the wrong vehicle in the first instance. By way of apology on this, we provided a partial discount. In regards to the damaged panel that you received, you informed us of this on the 3rd of April of this and our supplier delivered a new panel the following day, 4th of April.

Posted 10 months ago

“Very competitively priced, infact way cheaper than local building shop. Easy to make the purchase online, sent the insulation boards well packaged , the driver was kind enough to drop where I wanted to. All in all good company.”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Good seller”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Very good value but Having had delivery issues with another supplier, I spoke with Ins4less on phone before order then I noted need for small lorry on order then I sent email with precise instructions to avoid low bridges then I followed up with call an was assured instructions had been passed to depot. Delivery rang in the morning: no delivery instructions had been given to them and it was on v.big lorry! Luckily I was able to send info them direct and all was delivered OK. YOU GUYS NEED TO COMMUNICATE!”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We have looked into this and can see that all the information provided by you in regards to delivery was sent to the depot, in writing, by our Customer Service team, we have asked the depot to look into why this was not relayed correctly to the transport team. Our apologies for any inconvenience caused.

Posted 10 months ago

“Bought the sheep's wool for insulation in my caddy van which I am now in the process of converting .The wool seems to be perfect for what I want .thank you.Good service very pleased”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders. Best of luck with your van conversion!

Posted 10 months ago

“Good insulation but courier crushed one panel by using ratchet straps and no edge protection.”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We are sorry to hear one of the boards had some damage. Your order was delivered on 14th March but have not received any correspondence to date in regards to this from you. Any damages or discrepancies should be reported to us within 24 to 48 hours of delivery. Our Customer Service manager has now been in touch directly.

Posted 10 months ago

“Good communication. Came on time with no issues”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Great value for money.delived on time, by a very good driver”

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Posted 10 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Insulation4less supplied me with substandard Celotex boards. They had edges which curve inwards - are concave - meaning I have to cut them down in order to get them snug to each other. Its a lot more labour and I lose some board. I pointed this out to them and sent photographic evidence, and still have some of the boards, but they are not interested. Therefore if you want good quality boards and good customer service, go to a different company.”

Helpful Report

Posted 11 months ago

Thank you for your review however we must disagree with what you have said on this occasion. We delivered your order on 29th January, we have sent you the photograph taken by the driver on the day of delivery with the boards wrapped in good condition. You did not report any issue to us until almost a month later on 26th February. You then advised us that you had used some of the boards but you were not happy with the remaining boards and would like them replaced. As stated in our terms of delivery, all irregularities must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours.

Posted 11 months ago

“Ordering and delivery was very straightforward. Very reasonable price for a good quality product. Product was easy to work with and could cut the insulation boards to size accurately. Made the room feel much warmer and seemed to reduced external noise.”

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Posted 11 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 11 months ago

“Great service. Order was placed for delivery to wrong site, but they rearranged it and delivered swiftly. Product (Smig) was brilliant too”

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Posted 11 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 11 months ago

“Very competitive company. Easy to navigate the website and speedy on time delivery.”

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Posted 11 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 11 months ago

Insulation4less is rated 4.6 based on 1,690 reviews