Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Came promptly when expected”

Helpful Report

Posted 4 years ago

“Gave me one date for delivery waited in never came new delivery date week later would look for other suppliers in future”

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Posted 4 years ago

“Statement from the company 'In relation to your statement that you are unable to cancel your order. This is untrue. What you were told was that your order has already been dispatched from the manufacturer and will be delivered next week so the order cannot be cancelled after its dispatched' My feedback: In my opinion, their feedback to my earlier review is incorrect 1) If the product has been dispatched a month ago as claimed by the company, i should have received it by now. But i havent received it yet. I called them up up again today and was told I will be provided tracking details soon. 2) With respect to timing, Back in month of May I was told over phone it will be delivered in June. (I agree that I may have made a mistake and overlooked actual delivery time while ordering online). But we are in July now and no signs of delivery.”

Helpful Report

Posted 4 years ago

Hi Siva, Sorry your order was slow getting out to you. Unfortunately this manufacturer has been over run with orders since Covid-19 as they are one of the UK's main manufacturers of polycarbonate screens for shops, hotel, bars etc. As a result information has been slow in coming over to us from their team. Back in May the lead time was down as 6 to 8 weeks delivery on our website for the product you ordered. Which leaves a delivery time of July. We would have been informed by the manufacturer that they were getting orders out quicker so it was anticipated that your order would arrive early. However this ultimately did not happen and your order reverted back to the original time frame of 6 to 8 weeks. Again we are sorry we could not get your order out any earlier than displayed on our website at the time of ordering. Regards Insulation4less

Posted 4 years ago

“Ordered Celotex and tried to deliver something else. The wrong product for the application, so it had to be returned. Why bother processing an order if you send the wrong product? A complete waste of time!”

Helpful Report

Posted 4 years ago

“Shambles of a company placed the order Wednesday morning by 3.30pm Friday still no email or returned call with a delivery date, after 4 calls to them and being told despatch hadn't got back and was not picking up the phone, I cancelled order, to be told accounts will sort out payment Monday with the £1000+ taking up to 7 days”

Helpful Report

Posted 4 years ago

“Please do not use this website if you need your products ASAP. . Throughout checkout process, website never provides estimated delivery date other than the small prints on the product page, which is easy to overlook if your are concentrating on the product details. Mailed them (no response - even though they claim they will respond in 24 hrs). Called delivery team and i was told they have placed order to manufacturer and nothing can be done until manufacturer ship them. I am unable to cancel order. Have to procure product from elsewhere. Regret using this website.”

Helpful Report

Posted 4 years ago

Hi Siva, Thank you for the review. However your review is incorrect. The products you bought do have an estimated delivery date on the product page and also on the Covid-19 update page. It also certainly is not small print as the estimated delivery date on the product you bought is almost equal to the size of the Add to Cart button. We do our best to respond to all emails as quickly as possible. However, due to Covid-19 response times are a little slower than normal. So sorry for the slower than normal response time here. We are hoping to be able to get back to normal response times over the coming weeks. In relation to your statement that you are unable to cancel your order. This is untrue. What you were told was that your order has already been dispatched from the manufacturer and will be delivered next week so the order cannot be cancelled after its dispatched. You can of course refuse your order on delivery and it will be returned to the manufacturer. At that point the order will be cancelled and refunded. This is normal procedure with any online company. Regards Insulation4less

Posted 4 years ago

“I think for no fault of Insulation4Less we were delivered short and the driver had no documents. The process of trying to resolve this has been over long, even given the current Covid circumstances. The excellent prices have been somewhat overshadowed”

Helpful Report

Posted 4 years ago

“Took my money but did not have product, refund not instant”

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Posted 4 years ago

“still waiting”

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Posted 4 years ago

“Very professional service”

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Posted 4 years ago

“After telling they had stock, and taking my payment, I received an email hours later stating that the delivery date would be delayed by 4 weeks. They then withheld my refund for a week! So, no, I dont have nice things to say in this review!!!”

Helpful Report

Posted 4 years ago

Hi Adam, Your order was received on April 1st at 10am. We informed you of the delay which you requested to cancel the order. We then issued the refund when you replied to us at 3:30pm the following day. When we process a refund it then takes a number of days for your bank to process this request and update your statement. So at no point did we hold your money for a week. In fact your refund was processed before we even got your money so in real terms we never had your money it spent all the time in cyberspace waiting for the banks to process the information. Regards Insulation4less

Posted 4 years ago

“You cancelled order so can’t rate you another company full of promises but you shouldn’t advertise items you can’t deliver”

Helpful Report

Posted 4 years ago

“stated free delivery on orders over £300 but then was going to be £172 extra delivery charge to receive purchase so had to request a refund.”

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Posted 4 years ago

“Delivery was very quick, quintherm boards and metallic tape were excellent, however knauf earthwool rolls were delivered soaking wet and needed drying before use. Very inconvenient.”

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Posted 4 years ago

“Hi order ref 100031249 just to say my order couldn't be delivered so opted for refund still waiting after 7 working days Regards Lynette davies”

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Posted 4 years ago

“Excellent delivery time”

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Posted 4 years ago

“Arrived on time and the driver transported the sheets straight onto my drive with a small fork lift truck fitted to the back of his lorry, no man handling and safe and effective in the current circumstances.”

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Posted 4 years ago

“Excellent service and speedy delivery even in tough times .”

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Posted 4 years ago

“Excellent communication and quick delivery.”

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Posted 4 years ago

“Despite real problems with communications during Covid-19 you still managed to deliver . Thank you again 🙏 Deserve 5 stars ⭐️”

Helpful Report

Posted 4 years ago

Insulation4less is rated 4.6 based on 1,683 reviews