Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Good price and quick easy delivery.”

Helpful Report

Posted 2 years ago

Glad to hear that, Rebecca! We're happy to have been able to provide you with good insulation at a great price and that it was delivered quickly and easily. If there's anything else we can do to help with your home improvement projects, please don't hesitate to let us know.

Posted 2 years ago

“Insulation4less were very quick at delivering and at very competitive prices”

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Posted 2 years ago

Thank you for your positive review of Insulation4less, Jo. We're glad to hear that you were happy with our speed of delivery and competitive prices. We appreciate your business and look forward to serving you again in the future. Thanks alot!

Posted 2 years ago

“Really well priced products and quick responce to emails, Product arrived well packed with no damage. I will use again and can recomend without hesitation.”

Helpful Report

Posted 2 years ago

Hey Patrick, Thank you so much for your positive review of our products and service! We're glad to hear that you were happy with both the quality and price of our insulation, as well as our quick response time. We hope you'll continue to shop with us in the future!

Posted 2 years ago

“Excellent quality, delivery and price”

Helpful Report

Posted 2 years ago

Gary,Thank you for choosing Insulation4less.co.uk and leaving such a great review! Happy to hear that you're thrilled with the quality, delivery and price of our insulation products. Your satisfaction is our top priority, so we appreciate your kind words.

Posted 2 years ago

“Good prices and comms”

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Posted 2 years ago

Thank you for your kind words, Roger! We're glad to have you as a customer and appreciate your business. If there's anything we can do to make your experience with us even better, please don't hesitate to let us know.

Posted 2 years ago

“Good quality tape with good adhesion”

Helpful Report

Posted 2 years ago

Thank you so much Keith! We're glad to hear that you're happy with the quality of our insulation tape and that it has good adhesion. Your satisfaction is our top priority!

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you for taking the time to write a review, Peter. We're glad to hear that you're happy with the service you received! If there is anything we can do to make your experience even better, please don't hesitate to let us know.

Posted 2 years ago

“Disappointed that didn’t deliver to isle of wight had to sort out mainland delivery address asked for notification of time for delivery as had to arrange ferry no time given … driver rang whilst on ferry stating wanted to drop off …. Had to arrange with driver collection from Southampton depot …. Transpires depot was supplier of insulation which was closer to ferry terminal and I could have just collected as I did anyway but had to pay delivery £75 instead …, disappointing the lack of communication or forethought as I could not of made situation any clearer or rung any more times”

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Posted 2 years ago

“Good product and service. I'll be a repeat customer.”

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Posted 2 years ago

Hey Dan! Glad you liked our service and products. We hope to have the pleasure of serving you again in the future. Thank you so much.

Posted 2 years ago

“Very good customer service. Very good price. Delivered early.”

Helpful Report

Posted 2 years ago

Glad to hear that from you, David. We hope you'll be happy with the product itself as well. Thank you for choosing Insulation4less.co.uk!

Posted 2 years ago

“I looked all over the internet for celotex to do a little job that needed doing at home & could not find any at a reasonable price" then i found insulation 4 less the price was well affordable & the delivery was peanuts" & it was delivered in a couple days. I definitely give these guys a big 5 STAR rating & recomend them highly. 👍👍👍”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Andrew! We're glad to have been able to help you out with your insulation project and appreciate your 5-star rating. We hope you'll keep us in mind for future needs and recommend us to friends and family.

Posted 2 years ago

“Great company fast delivery”

Helpful Report

Posted 2 years ago

We're happy to hear that you're pleased with both our company and our delivery times. We appreciate your business and look forward to serving you in the future. Thank you!

Posted 2 years ago

“Great service, efficient and no pressure selling. Great experience.”

Helpful Report

Posted 2 years ago

Excellent! Thank you for your great review of our services. We're glad to hear that you had a great experience with us and that we were able to meet your needs without any pressure selling. We appreciate your business and look forward to serving you in the future.

Posted 2 years ago

“Would not hesitate to recommend this company excellent service and delivery”

Helpful Report

Posted 2 years ago

We are more than happy to serve you Joe. Your satisfaction is our top priority and we appreciate your business. Thanks a lot!

Posted 2 years ago

“Had issues with delivery. I was given a delivery date and advised, via e.mail, that I was not in on that day. I had no response so rang in and was told I would be advised of the delivery when known. I then received an e.mail saying that when the delivery date was known I would be contacted. The delivery was made the next day without any notification from anyone and it was fortunate that I was at home.”

Helpful Report

Posted 2 years ago

“Good delivery and excellent driver. Good product at a very good price.”

Helpful Report

Posted 2 years ago

Thank you for your positive review of our product and service, Marc. We're glad to hear that you're happy with both the delivery and the product itself. We strive to offer excellent value for money, and we're glad that we were able to do so in this case.

Posted 2 years ago

“My experience purchasing from the unfortunately named Insulation4less was an excruciatingly painful one. I ordered nearly £250 worth of items in total, including PIR insulation board, SFTV, and foil tape, and paid £63.50+VAT for delivery (their website quotes £50+VAT for orders over £175, incidentally). I was very much looking forward to the items' arrival as the progress of my van build was reliant on their prompt delivery. However, little did I know that my anticipation and excitement would soon turn to bitter disappointment and seething rage... When purchasing items online, where possible I like to order multiple items from companies at the same time, so as to save on delivery fees and minimise the environmental impact of delivery. Clearly the words 'carbon' and 'footprint' must be absent from the Insulation4less Dictionary, as I was told my order would arrive in two stages. 'Give them the benefit of the doubt', I thought. How wrong I was. I was notified that the first of my two deliveries - the PIR board - was due to be delivered at X time on X date. I ensured that someone would be present at the delivery address to receive the items, kindly asking if they could work from home that particular day. I myself was attending an interview at the time and, upon checking my phone afterwards, I was aghast at what I read: to my horror, two messages informing me that a) the delivery had not been successful and b) I would be charged £50+VAT for a failed delivery. Not one to be taken for a fool, naturally I challenged this preposterous proposition. Without going into too much detail - one detail I will admit to was that the phone number given at the time of order was an old one - I was effectively told by the not-so-helpful Gavin that my contactability (or lack thereof) at the time of delivery was sufficient justification for the driver to give up, have a cig and drive home. (Reminder: £63.50+VAT for delivery). I argued that the driver should have done more to locate the address (not least entering the correct address into their satnav) and presented the fact that even had I given an up-to-date contact number, I would have been unreachable due to being engaged at the time. Alas, despite my protestations at being blackmailed for the £50+VAT charge, my request to have the charge waived and the items redelivered free of charge fell on deaf, uninterested ears. Incidentally, by some miracle, the not-so-environmentally-friendly second half of my order arrived shortly afterwards. Was the second delivery driver a navigational genius? Was this an act of God? I can't say for sure. All I know is £63.50+VAT doesn't get you very far in the world of Insulation4less. Re the failed delivery charge, I asked that Gavin escalate my complaint to his boss, the even-less-helpful Stephen. Bombarded with the obligatory references to clauses and T&Cs symptomatic of a disinterested jobsworth, it became apparent that the smallprint in the company's automated emails would David my Goliath of a case. Like the biblical giant, my argument fell, and I was prepared to concede victory. But what's this? Horror! Stephen proceeded to cancel my order without my instruction, rubbing salt in my already stinging wounds. Mortified at the prospect of enduring this whole saga for nothing, I had to act swiftly to un-cancel the cancellation, lest my efforts be in vain. For once I had some joy and, using initiative that Odysseus himself would have been proud of, I decided to collect the board from the delivery depot myself. What's that saying about wanting a job doing yourself? Having made the 90-mile, 2.5-hour round trip to Liverpool and back, I finally had my PIR board - win! My victory notwithstanding, the fact remains that Insulation4less' quality of service is some of the worst I have come across and typifies the lack of customer care that so many companies are guilty of. Unfortunately, I know having read all of Insulation4less' responses to negative reviews that they aren't taken kindly to, and that my own review will most likely be met with similar derision and hostility. Any such response - which I anticipate will include terms, conditions, clause references, etc - will only further my argument that Insulation4less do not understand the fundamental principle of 'The Customer is Always Right', and that common sense should, in some cases, prevail. Of course, if Insulation4less were to offer me a voucher worth, say, £50+VAT+fuel costs as a token of apology for this inconvenience, I would consider deleting this review. Until they do so, I will rest easy in the knowledge that the reputational damage and loss of revenue caused by this review will heavily outweigh the £50+VAT they saved to spite me and 'win' this war. Somehow, I don't think I'll be revoking it anytime soon...”

Helpful Report

Posted 2 years ago

“Great customer service, we were kept fully informed on delivery dates and times. Even in the present climate of most building suppliers blaming covid/brexit and Suez canal causing delays to goods, there were no delays at all from this company.”

Helpful Report

Posted 2 years ago

Glad you liked our service. We are happy that you had a positive experience with our company and that your insulation arrived on time despite the current global climate. Looking forward to serve you again in the future.

Posted 2 years ago

“Good price, prompt service, dealt with a transportation issue with alacrity. If I need more, these are the guys I am calling first.”

Helpful Report

Posted 2 years ago

Thank you for your kind words, Jeff! We're happy to have been of service and we hope you'll keep us in mind for future insulation needs.

Posted 2 years ago

Insulation4less is rated 4.6 based on 1,683 reviews