Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,677 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

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“Excellent and prompt service. They do waht they say.”

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Posted 1 month ago

“good value for the money. Unfortunately some of the insulation arrived wet.”

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Posted 1 month ago

“Competitive price point - excellent delivery service: the driver couldn't get close enough, but drove it to my property on his fork-lift from the back of the truck.”

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Posted 1 month ago

“realy good product at a realy good price”

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Posted 2 months ago

“ordered 7 packs of XPS, delayed, arrived with 1 pack damaged”

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Posted 2 months ago

“best price and quick delivery”

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Posted 2 months ago

“Good product and good firm”

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Posted 2 months ago

“Despite having order a few times from this company, they have canceled one of our orders £188 order, as we are short, they have cancelled it because it's under £200! making the rest of the sound proof a waste of money”

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Posted 2 months ago

Hi Robyn, Thank you for your review and we are sorry we could not fulfil your order on this occasion. As advised in our delivery terms on our website, there are occasionally orders under £200 that we cannot fulfil due to logistics.

Posted 2 months ago

“Excellent service, the delivery guy was more than helpful, great price”

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Posted 2 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“A company worth avoiding! The day before my order was due for delivery, received a text message, email, and phone call all within a minute of one another; the caller claimed they couldn't get the Celotex insulation I ordered, but they could substitute another of similar performance - I had to make a decision urgently otherwise it wouldn't go out on time. I didn't order Celotex, but I had ordered Mannok. I specifically asked about the fire performance of E, to which the caller confirmed it was the same. I refused to give an immediate answer, and insisted on reading the data sheet of the substitute product first (which they had sent in the email). Within less than a minute, I noted the fire class was worse than what I ordered, so I tried to call back. There are no direct dial numbers for people, so I spoke to a generic person who spoke privately to the previous caller - and then reported she had already spoken to me. I had to insist on either speaking directly or they could cancel the order. Five minutes later I had a call back from the original caller, and received a slightly patronising and entirely unconvincing story about how they are sort of the same and one is hard to get further north. Needless to say, order cancelled.”

Helpful Report

Posted 2 months ago

Hi Derek, we are sorry to hear about the issues you have encountered with your order. Unfortunately, as advised by our sales representative, occasionally some brands are not available in certain areas and we offer alternatives that are identical or almost identical. We send the datasheets so you can make an informed choice as to if you wish to proceed with the swap or not. In this case, as you mention, the rating was not what you required and therefore you cancelled the order. Please be aware that any material we recommend as an alternative will achieve the same Uvalue as what was originally ordered.

Posted 2 months ago

“Really accommodating and professional service. Can’t comment on the feel of the insulation until winter.”

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Posted 2 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Great quality, prices and sevice.”

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Posted 2 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Very helpful, fast and problem with delivery”

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Posted 3 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“really happy with the service and delivery on both my orders”

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Posted 3 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Didn’t arrive in delivery”

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Posted 3 months ago

Hi Paul, We are sorry to hear that the foil tape did not arrive with your order, however, as you had not informed us of this at the time we were not aware. We have now contacted you directly in regards to this and await your response.

Posted 2 months ago

“Easy to place an order and quick delivery. A good all round service.”

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Posted 3 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Very happy with purchase. Good price and arrived on time. Would recommend.”

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Posted 3 months ago

“I used Insulation4less and got a good deal on 18 sheets of 50mm PIR insulation. Good price and delivered when I wanted. Would use again”

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Posted 3 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 2 months ago

“Generally very pleased with this company, PIR boards are good quality and definitely the cheapest and way cheaper than my local builders merchants which makes no sense to me. This is my 3rd purchase from them. My 2 gripes were a) the website wouldn't accept my purchase order on 6 seperate occasions so I rang them and was told I couldn't order over the phone either, fortunately I was subsequently able to order fine later in the day and b) this time was I was told by email they would be arriving between Mon and Wed the following week and they actually turned up on my doorstep the Friday before when fortunately I was in to accept them, they need to be better at that. Overall,price wins & I'd buy from again and recommend them”

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Posted 3 months ago

“Excellent & great delivery”

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Posted 3 months ago

Insulation4less is rated 4.6 based on 1,677 reviews