Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,707 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,707 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 25th March 2025

PAUL DAVIES

Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Anonymous

Anonymous // 01/01/2019

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“Great price, arrived on time and as ordered”

Helpful Report

Posted 2 months ago

“I ordered 36 sheets of insulation on-line, your site said 3 - 5 working days, this was ordered on the 8th of January and didn't receive it until the 21st January, I had to call customer services about 6 times, and was promised a call back each time, that never happened. At one point delivery was promised on the 17th, and did not turn up. This cost me time and money waiting, as I had men on site waiting. I will never use them again, and all should avoid them.”

Helpful Report

Posted 2 months ago

Hi Steve, Thank you for your feedback. Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused by the delay in delivering your order. We strive to deliver all orders within our estimated time frame, but, occasionally some orders can take longer than anticipated due to transport factors and other issues that may be outside our control. We have reviewed the call logs and can see that you did indeed call several times to which we either called or emailed back with updates regarding your delivery. We acknowledge that this may have been slower than our normal standards of communication, our apologies for this. We cannot however find any detail on a notification advising delivery would be on the 17th but rather the 21st. Again, please accept our apologies on delivery being outside of our estimated time frame and for the delay in updates.

Posted 2 months ago

“Ordered 15 75mm celotex/ecotherm and some plasterboard which when I first ordered said it was going to arrive at XYZdate. I booked the time off but then they messaged saying they didn’t have everything in stock so I had to cancel it and rebook which is a faff. It turned up and the SIG delivery company was great. The quality of the boards was great too. The 2nd time I ordered from them it said I was going to receive them in around 3-5 working days and they turned up next day which sounds great but I was at work so I was unable to recieve the goods and inspect them for damage. (Some had minor damage but not unusable). Overall, speedy delivery (just as long as you don’t care when it turns up) and good quality boards. 3/5”

Helpful Report

Posted 3 months ago

Hi Ross, Thank you for taking the time to share your experience with us. We’re glad to hear that you were satisfied with the quality of the boards and the overall service provided. Ensuring that our products meet your expectations is a top priority for us. We sincerely apologise for the inconvenience caused by the stock issue during your first order. We understand how frustrating it can be to adjust plans, and we’ll work to ensure better communication and stock updates in the future to avoid such situations. Regarding your second order, we’re sorry that the early delivery caught you off guard. While we aim to exceed expectations by delivering promptly, we recognise the importance of giving you notice. Thank you again for your understanding and for choosing us for your materials. If there’s anything we can do to assist you further, please don’t hesitate to contact us directly.

Posted 3 months ago

“A plus service from start to finish. Great prices and kept up too date on delivery. Delivered quickly and dropped exactly where I wanted. Highly recommend Insulation4less.”

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Posted 3 months ago

“I couldn't be more pleased with the quality and value for money these insulation sheets are. Delivered quickly, delivery man was so helpful and in plenty of time to be available when the job required.”

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Posted 3 months ago

“Reliable cheaper and delivered on time so will be using insulation4 less a lot more”

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Posted 4 months ago

“Cheapest I could find online, and great service. Had an issue with 4 of the panels, and they kindly replaced them for free.”

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Posted 4 months ago

“Excellent pricing, delivery on time with the driver giving me a call when he was half hour away. All the insulation was delivered in perfect condition ..... could not ask for much more”

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Posted 4 months ago

“Fair price and prompt delivery.”

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Posted 4 months ago

“Really easy to order, fast delivery, as advertised. Great!”

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Posted 4 months ago

“Very quick service”

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Posted 4 months ago

“Our recent purchase of boards were not the same brand and standard as our previous purchase, and paid the same price.”

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Posted 4 months ago

“Ordered Celotex, received alternatives after specifying not to swap. No response to my emails”

Helpful Report

Posted 4 months ago

Hi Joshua, thank you for your feedback. We are sorry you have experienced issues with your order. Our Customer Service Manager has now been in touch directly to discuss this further with you.

Posted 4 months ago

“Insulation is good, smooth finish etc. I didn't realise it was 'stepped' but thats ok. Six or so pieces had edge damage, I can work round this but could be problem if material is on show and little to spare. Board sizes are 1247 x 595 not 1250 by 600, again I will be ok but... Delivery chappy was ( thankfully ) persistant and did good job.”

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Posted 4 months ago

“Great service. Delivery driver very helpful. Pricing good.”

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Posted 4 months ago

“Bought Celotex PL4025 and dot and dab mix. Cut and fixed to a single skin pantry wall which kept getting damp. Noticeable difference straight away. The wall has stopped drawing the moisture out of the air at cold temperatures. Allowed me to shelve and make better use of the pantry. Only needed 2 boards but delivered on time and with no damage.”

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Posted 4 months ago

“This company is first class. Insulation very good quality. Delivered fast. House is lovely and warm.”

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Posted 4 months ago

“Items were delivered before the delivery date 100% would use this company again.”

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Posted 5 months ago

“Excellent service”

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Posted 5 months ago

“The real honest review is that at first you delivered the wrong product; but hey mistakes happen its what you do to get over it; and in this case you efficiently rectified the error and life moved on”

Helpful Report

Posted 5 months ago

Insulation4less is rated 4.6 based on 1,707 reviews