Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,684 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Well recommend good delivery and cheap very good service”

Helpful Report

Posted 2 months ago

“Delivered a day earlier than planned, but looking I was in. Great quality insulation with no damages. I did order celotex but received a Recitel - no a massive issue as both have same U Value”

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Posted 2 months ago

“Great service, sorted out access issues to ensure delivery was made on time without any assues. Would use again.”

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Posted 2 months ago

“Arrived broken, wet and late.”

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Posted 2 months ago

Our delivery timeframes are estimated and we are sorry that your order was delivered outside of this by one working day. While the majority of orders are delivered within these times, we cannot make a guarantee on this due to possible transport issues outside of our control. In regards to the damage you have mentioned, we have no record of you reporting this to us and our Customer Service Manager has contacted you directly for further details but we have not received a response. If goods arrive damaged, we have a robust system in place to ensure items are replaced as quickly as possible. However, if we are not made aware of damages, we cannot provide any assistance.

Posted 2 months ago

“placed an order for a customer of mine - he had ordered wrong goods and for the past 4wks ive tried to obtain a returns note and keep getting no reply from their returns department”

Helpful Report

Posted 2 months ago

Hi Elaine, We are sorry for the issue you have encountered while requesting a return. Our returns department have now contacted you via email and we can advise that unfortunately, your communication to the team appears to have been blocked and sent to spam. Our apologies for the inconvenience.

Posted 2 months ago

“Excellent and prompt service. They do waht they say.”

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Posted 2 months ago

“good value for the money. Unfortunately some of the insulation arrived wet.”

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Posted 2 months ago

“Competitive price point - excellent delivery service: the driver couldn't get close enough, but drove it to my property on his fork-lift from the back of the truck.”

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Posted 3 months ago

“realy good product at a realy good price”

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Posted 3 months ago

“ordered 7 packs of XPS, delayed, arrived with 1 pack damaged”

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Posted 3 months ago

“best price and quick delivery”

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Posted 3 months ago

“Good product and good firm”

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Posted 3 months ago

“Despite having order a few times from this company, they have canceled one of our orders £188 order, as we are short, they have cancelled it because it's under £200! making the rest of the sound proof a waste of money”

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Posted 3 months ago

Hi Robyn, Thank you for your review and we are sorry we could not fulfil your order on this occasion. As advised in our delivery terms on our website, there are occasionally orders under £200 that we cannot fulfil due to logistics.

Posted 3 months ago

“Excellent service, the delivery guy was more than helpful, great price”

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Posted 3 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 3 months ago

“A company worth avoiding! The day before my order was due for delivery, received a text message, email, and phone call all within a minute of one another; the caller claimed they couldn't get the Celotex insulation I ordered, but they could substitute another of similar performance - I had to make a decision urgently otherwise it wouldn't go out on time. I didn't order Celotex, but I had ordered Mannok. I specifically asked about the fire performance of E, to which the caller confirmed it was the same. I refused to give an immediate answer, and insisted on reading the data sheet of the substitute product first (which they had sent in the email). Within less than a minute, I noted the fire class was worse than what I ordered, so I tried to call back. There are no direct dial numbers for people, so I spoke to a generic person who spoke privately to the previous caller - and then reported she had already spoken to me. I had to insist on either speaking directly or they could cancel the order. Five minutes later I had a call back from the original caller, and received a slightly patronising and entirely unconvincing story about how they are sort of the same and one is hard to get further north. Needless to say, order cancelled.”

Helpful Report

Posted 3 months ago

Hi Derek, we are sorry to hear about the issues you have encountered with your order. Unfortunately, as advised by our sales representative, occasionally some brands are not available in certain areas and we offer alternatives that are identical or almost identical. We send the datasheets so you can make an informed choice as to if you wish to proceed with the swap or not. In this case, as you mention, the rating was not what you required and therefore you cancelled the order. Please be aware that any material we recommend as an alternative will achieve the same Uvalue as what was originally ordered.

Posted 3 months ago

“Really accommodating and professional service. Can’t comment on the feel of the insulation until winter.”

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Posted 4 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 3 months ago

“Great quality, prices and sevice.”

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Posted 4 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 3 months ago

“Very helpful, fast and problem with delivery”

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Posted 4 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 3 months ago

“really happy with the service and delivery on both my orders”

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Posted 4 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 3 months ago

“Didn’t arrive in delivery”

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Posted 4 months ago

Hi Paul, We are sorry to hear that the foil tape did not arrive with your order, however, as you had not informed us of this at the time we were not aware. We have now contacted you directly in regards to this and await your response.

Posted 3 months ago

Insulation4less is rated 4.6 based on 1,684 reviews