Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,677 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and very fast delivery **without** the crazy shipping charges some suppliers are currently applying to small orders.”

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Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Very pleased with our purchase especially as our central heating contractor was having difficulty getting the right size. Fits perfectly and does exactly what it’s intended to do”

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Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Straight forward order process and deliver on time with zero drama. Nothing to complain.”

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Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Product was supplied as advertised and at a good price. It was delivered in good time as well.”

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Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Very happy with the price of these insulation products but not impressed by Insulation4Less's inability to communicate their delivery schedule. This is my second order: on both occasions they told us which day they would deliver but failed to provide a time of day - or even to send a text when they were close by.”

Helpful Report

Posted 6 months ago

Thank you for your review and feedback. We cannot give ETA's in advance, however, should you wish to know a more accurate time window on the day of delivery you may contact us and we can check this with the transport department.

Posted 5 months ago

“A quality product, great price, delivered fast.”

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Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Cheapest price and arrived on time in perfect condition”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“Quick response to delivery time change. Delivery driver Mike was absolutely amazing- went above and beyond. Product packaged well.”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 5 months ago

“The moisture plasterboard was delivered damaged, placed on bottom of delivery so moisture membrane scraped and compromised. Replacement order was sent but this was also damaged, cracked down the middle. Which must have been obvious when loaded. Still awaiting another delivery replacement. I do not always get notifications of delivery so have to juggle being in to receive. Shame as good value price wise (5 stars) but have to give one star for poor state of delivery. Other plasterboard was also damaged on edges during loading on delivery vehicle. I don’t d not report on receipt and I4less will not replace.”

Helpful Report

Posted 7 months ago

Thank you for your review and feedback. We are genuinely sorry that you received a damaged moisture panel and that the replacement was also damaged, this is not a common occurrence and we appreciate the inconvenience this has caused. After the replacement was delivered you advised us you wished to have the board refunded, you then emailed us two days ago to advise you would prefer the board be replaced. We have now organised this replacement for you. Regarding the other plasterboard, you did not advise us of any issue with these boards at the time until over a week after delivery. We have sent you a number of photographs taken by the driver showing the boards delivered to your address with no apparent damage and a POD signed by you that noted the damaged moisture board only. As stated in our terms of delivery, all irregularities and damages must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours. We hope this clarifies the matter for you.

Posted 7 months ago

“100% satisfied”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Excellent options available, made sure delivery was smooth and helped unload everything. Then the boards did the job. Superb all round. will use again”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Easy to deal with, helpful, friendly and fast”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Great product, delivered promptly and with care”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Super easy. Accelerated delivery on request. Very good.”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Prompt delivery, quality great, as expected, many thanks.”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Good service”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Excellent service from this firm. Product arrived on time and when promised and placed in my required position . Delivery driver was helpful pleasant and courteous. Very positive experience and would definitely use insulation4less again and recommend them.”

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Posted 7 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Worst company ever, you order online, you have to put the details of your delivery but it never makes it to the drivers, we had 3 deliveries in total, because they made mistakes twice. All 3 deliveries were initially sent to a town 30min away. We specified a smaller delivery truck for our site, a 27ton came first, had to send back. Then panels arrived damaged and were in the middle of the pile, no way they didn't know this when putting order together. Also order was short. Overall terrible experience.”

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Posted 8 months ago

Thank you for review and feedback. We are sorry that there have been issues with your delivery, we can advise that all the information regarding access issues that you gave us was passed to our supplier who send their apologies for the error in sending the wrong vehicle in the first instance. By way of apology on this, we provided a partial discount. In regards to the damaged panel that you received, you informed us of this on the 3rd of April of this and our supplier delivered a new panel the following day, 4th of April.

Posted 7 months ago

“Very competitively priced, infact way cheaper than local building shop. Easy to make the purchase online, sent the insulation boards well packaged , the driver was kind enough to drop where I wanted to. All in all good company.”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Good seller”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

Insulation4less is rated 4.6 based on 1,677 reviews