Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,684 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,684 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Fast and communicative”

Helpful Report

Posted 6 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Appalling, I am a builder and ordered from this outfit because they had a competitive price - Big order. No response from them for 14day days! I tried calling emailing, messaging. Then a full week AFTER the product should have been delivered (two weeks from original order) they finally get in touch saying they cant fulfil the order - but they still have my money and I am waiting for the refund - honestly avoid like a plague or you'll catch a proper case of the bargain burns with these charlatans.”

Helpful Report

Posted 7 months ago

Hi Nick, Thank you for your review and feedback, please accept our sincere apologies for the delay in communication in regards to the stock issue with your order. We can assure you that this is not the norm. We are sorry that your experience has not lived up to our usual standard of Customer Service and this has now been addressed internally. Your feedback is greatly valued as we always strive to offer the best Customer Service possible. Your refund has now been processed in full and our Customer Service Manager has also reached out to your privately.

Posted 7 months ago

“Easy to order , service and price was good”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Easy to deal with just order online pay and delivery happens shortly after, I've used the company twice and the drivers have been very helpful as my road can be difficult to navigate they have driven the PIR board down on the forklift. I would recommend this company as it is a hassle free service and communication is good.”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Fast prompt service 5 starr delivery would highly recommend this company and use them again”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Great service and very fast delivery **without** the crazy shipping charges some suppliers are currently applying to small orders.”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Very pleased with our purchase especially as our central heating contractor was having difficulty getting the right size. Fits perfectly and does exactly what it’s intended to do”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 6 months ago

“Straight forward order process and deliver on time with zero drama. Nothing to complain.”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Product was supplied as advertised and at a good price. It was delivered in good time as well.”

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Posted 7 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Very happy with the price of these insulation products but not impressed by Insulation4Less's inability to communicate their delivery schedule. This is my second order: on both occasions they told us which day they would deliver but failed to provide a time of day - or even to send a text when they were close by.”

Helpful Report

Posted 8 months ago

Thank you for your review and feedback. We cannot give ETA's in advance, however, should you wish to know a more accurate time window on the day of delivery you may contact us and we can check this with the transport department.

Posted 7 months ago

“A quality product, great price, delivered fast.”

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Posted 8 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Cheapest price and arrived on time in perfect condition”

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Posted 8 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“Quick response to delivery time change. Delivery driver Mike was absolutely amazing- went above and beyond. Product packaged well.”

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Posted 8 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 7 months ago

“The moisture plasterboard was delivered damaged, placed on bottom of delivery so moisture membrane scraped and compromised. Replacement order was sent but this was also damaged, cracked down the middle. Which must have been obvious when loaded. Still awaiting another delivery replacement. I do not always get notifications of delivery so have to juggle being in to receive. Shame as good value price wise (5 stars) but have to give one star for poor state of delivery. Other plasterboard was also damaged on edges during loading on delivery vehicle. I don’t d not report on receipt and I4less will not replace.”

Helpful Report

Posted 8 months ago

Thank you for your review and feedback. We are genuinely sorry that you received a damaged moisture panel and that the replacement was also damaged, this is not a common occurrence and we appreciate the inconvenience this has caused. After the replacement was delivered you advised us you wished to have the board refunded, you then emailed us two days ago to advise you would prefer the board be replaced. We have now organised this replacement for you. Regarding the other plasterboard, you did not advise us of any issue with these boards at the time until over a week after delivery. We have sent you a number of photographs taken by the driver showing the boards delivered to your address with no apparent damage and a POD signed by you that noted the damaged moisture board only. As stated in our terms of delivery, all irregularities and damages must be noted on delivery paperwork immediately on arrival or, via email to deliveries@insulation4less.co.uk within 24 hours. We hope this clarifies the matter for you.

Posted 8 months ago

“100% satisfied”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Excellent options available, made sure delivery was smooth and helped unload everything. Then the boards did the job. Superb all round. will use again”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Easy to deal with, helpful, friendly and fast”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Great product, delivered promptly and with care”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Super easy. Accelerated delivery on request. Very good.”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

“Prompt delivery, quality great, as expected, many thanks.”

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Posted 8 months ago

Thank you for your review and feedback. We very much appreciate it and look forward to assisting you with future orders.

Posted 8 months ago

Insulation4less is rated 4.6 based on 1,684 reviews