Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Lovely!!!!!!!”

Helpful Report

Posted 1 year ago

Dear Richard, Thank you for your enthusiastic feedback! We're delighted to hear that you found our product lovely. Your positive experience is what we strive for with every customer. Once again, thank you for choosing our product, and we look forward to serving you again in the future!

Posted 1 year ago

“I paid £50 for delivery- however, the items were never delivered as the driver could not find our property-but was told the driver was at the property- but could not find it ???? and was subsequently told I would have to pay another £50 if I wanted them to attempt delivery again !! Would definitely not use again !! I cancelled my order! Minus, the non- delivery fee (£50)”

Helpful Report

Posted 1 year ago

Hi Julie, This review is unfair and not a true reflection of actual events. We attempted to deliver this order on the delivery date provided to you. You were notified by email and text on 26/07 that delivery would be on 31/07 and we even arranged delivery on a smaller vehicle as requested by yourself. On the day of delivery, both our customer care team and the driver called you several times to ask for directions but you did not answer your phone. Unfortunately drivers only have a limited period of time that they can wait around as they will have other deliveries to attend and must eventually move on. We gave you ample opportunity to come to a resolution but you requested a refund and as a result, we were left with no choice but to deduct the cost of the failed delivery from your refund. We do not make anything on failed deliveries and will only ever pass along the exact cost of a failed delivery. Should you have any other questions, please email our sales team on sales@insulation4less.co.uk Kind regards, Insulation4less

Posted 1 year ago

“Brilliant company. Arrived on time and gave a refund when asked as 1 board slightly damaged.”

Helpful Report

Posted 1 year ago

Michael, we appreciate your fantastic feedback! It's wonderful to hear that you had a positive experience with our company. We're committed to providing a top-notch service, and your satisfaction is our ultimate goal. We're sorry for the minor inconvenience with the damaged board, but we're glad we could resolve it to your satisfaction by issuing a refund. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to serving you again in the future! 🚀

Posted 1 year ago

“Perfect from start to finish. Competitive prices and great delivery!”

Helpful Report

Posted 1 year ago

Thank you so much Tim for your kind words! We're thrilled to hear that your experience with us was perfect from start to finish. Providing competitive prices and ensuring timely delivery are our top priorities. We appreciate your support and look forward to serving you again soon.

Posted 1 year ago

“Good product and delivery.”

Helpful Report

Posted 1 year ago

Brian, thank you for taking the time to leave a review! We're pleased that you found our product to be good and our delivery service up to the mark. Your feedback is valuable, and it motivates us to continually enhance our offerings. If there's anything more you'd like to share or if you need assistance in the future, please reach out.

Posted 1 year ago

“Great product, great communication, great customer service, speedy delivery by friendly driver”

Helpful Report

Posted 1 year ago

“The team were excellent kept me informed throughout and got my delivery to me earlier than advertised. Great product and price. Thank”

Helpful Report

Posted 1 year ago

Thank you Wendy for taking the time to share your positive experience with us! We're thrilled to hear that our team exceeded your expectations by keeping you well-informed and delivering your order ahead of schedule. It's always our goal to provide great products and competitive prices to our valued customers like you. We appreciate your support, and we look forward to serving you again in the future!

Posted 1 year ago

“A good quality product with delivery as expected”

Helpful Report

Posted 1 year ago

We're delighted to hear that you had a positive experience with our product and delivery service, Adam. Customer satisfaction is our top priority, and we're glad we could meet your expectations. If there's anything else we can do for you, please feel free to let us know. Your feedback is valuable to us.

Posted 1 year ago

“Everything was as described and delivery was fast too.”

Helpful Report

Posted 1 year ago

Neil, your feedback made our day! 🌞 We're so pleased to hear that your shopping experience with us met your expectations. Thanks again, and have a wonderful day! 📆🛒

Posted 1 year ago

“Order arrived battered and banged about, arrived 4 days late after I had chased it up.”

Helpful Report

Posted 1 year ago

Hello Dan, Thank you for your review. We do apologise for the slight delay in delivering this. Unfortunately we were not notified of any damaged goods at the time of delivery. If we had been notified at the time of delivery, we would have replaced them. Could you email some pictures to sales@insulation4less.co.uk please and we'll investigate further. Kind regards, Insulation4less

Posted 1 year ago

“Good notification of delivery time and helpful driver”

Helpful Report

Posted 1 year ago

Dear Karen, we truly appreciate your kind words! It's wonderful to hear that our delivery service met your expectations with timely notifications and a helpful driver. Your satisfaction is our reward, and we look forward to serving you again in the future. If you have any suggestions or need assistance in the future, please feel free to reach out. Thanks for choosing us!

Posted 1 year ago

“Fantastic company to deal with, Very quick email response and kept updated On delivery, definitely will be using again.”

Helpful Report

Posted 1 year ago

Thank you so much Gary for your fantastic review! We're thrilled to hear that you had a great experience with us. Providing quick email responses and keeping our customers updated on deliveries is our priority. We can't wait to serve you again in the future. If you have any questions or need assistance, feel free to reach out. Your support means a lot to us!

Posted 1 year ago

“trying this out for the first time, seems really good.”

Helpful Report

Posted 1 year ago

John, thank you for trying us out, and we're thrilled that you had a positive first experience. Customer satisfaction is our goal, and we're dedicated to providing a top-notch service. If there's anything more you'd like to share or if you have any questions in the future, please don't hesitate to reach out. We look forward to serving you again and making every experience as good as the first one!

Posted 1 year ago

“Wrong size insulation boards delivered. All had signs of damage.”

Helpful Report

Posted 1 year ago

Hello Shirly, Thank you for your review and we're sorry you received 80mm instead of the 75mm you had ordered. We did contact you to rectify the mistake after the order had been delivered but you said you didn't want replacements sent. We would like to make amends for this so please get in touch with us at sales@insulation4less.co.uk should you have another order to place and we will provide a discount before placing your order. Kind regards, Insulation4less

Posted 1 year ago

“Excellent fast service and delivery would recommend this company”

Helpful Report

Posted 1 year ago

Hi Sharon,we're delighted to hear that you had an excellent and fast service experience with us, as well as prompt delivery. Your satisfaction and endorsement mean a lot to us. If you ever need anything in the future or have further feedback, please don't hesitate to reach out. We look forward to serving you again!

Posted 1 year ago

“Came in great quality, without holes etc.”

Helpful Report

Posted 1 year ago

Hello Jed, Thank you for taking the time to share your feedback with us. We're delighted to hear that your recent purchase arrived in great quality without any issues. Customer satisfaction is our top priority, and it's always rewarding to know that we've met your expectations. We appreciate your support and look forward to serving you again in the future!

Posted 1 year ago

“Super! Thanks for your prompt delivery”

Helpful Report

Posted 1 year ago

“Insulation was needed so I used celotex unfortunately I will be a bit short so I will have to look on one of the affordable sites. Others of the same standard are just as expensive. There is now another alternative on the market that claims to be as good if not better and easier to use. Prices for the likes of celotex are ridiculous and like everyone else they jump on the bandwagon of price increase. Rip off Britain is in full flow so will be glad when this project is finished”

Helpful Report

Posted 1 year ago

Stephen, we appreciate your feedback regarding the cost of insulation materials, and we share your concern about the price increases in the market. While Celotex is known for its quality, we understand that it may not always fit everyone's budget. Keep an eye on our website for any promotions or discounts that might help ease the cost burden. We hope your project reaches a successful conclusion, and we're here to assist you whenever you need it. Best wishes for its completion! 🏡

Posted 1 year ago

“Great service! Quick and convenient. 5/5 A+”

Helpful Report

Posted 1 year ago

Thank you so much for your kind words, Dmitrijs! We're thrilled to hear that you found our service quick and convenient. Providing a top-notch service is our priority, and it's great to know that we met your expectations. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support!

Posted 1 year ago

“Good product, great price, quick delivery, would use this company again”

Helpful Report

Posted 1 year ago

Brian, thank you for taking the time to leave us such a positive review! We're delighted to hear that you had a great experience with us and that you would choose our company again. Customer satisfaction is our top priority. If you have any suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. We can't wait to have the pleasure of serving you once more!

Posted 1 year ago

Insulation4less is rated 4.6 based on 1,683 reviews