Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,677 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,677 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

Write Your review

Tell us how Insulation4less made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Insulation4less 5 star review on 18th November 2022

Marc Newton

Insulation4less 5 star review on 1st October 2022

Tony Handley

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect ok”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Great service arrived on small wagon to fit our single track Lane. Using 25mm on my beehives. 50mm in the garage and loft space. Good price speedy fulfillment of order. Arrived as per email.”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Very pleased with the whole process, easy ordering, tracked delivery, warmer house”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“It is my 2nd time when i ordered from insulation4less. The prices are much better than DIY stores i.e. wi... etc. The delivery was on time and pallet dropped on the driveway. 1st time it was in super condition, on 2nd time 1st insulated plasterboards had some holes from the pallet but this could be skimmed. In generally both deliveries were in good condition.”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“A very simple process for ordering , coupled with a good courier for delivery, with excellent communication from both.”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Prompt delivery within 2 working days,order was correct and placed on pallet outside house,well protected.would recommend”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“The product arrived promptly and in perfect condition. Great service and unbeatable prices.”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Easy transaction, delivery when stated, product great. Arrived undamaged. A***”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Access was not straightforward. Getting delivery with a smaller vehicle took a little longer but well worth the wait.”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“11 sheets delivered from a van which had been leaking. The sheets that were not factory packaged were tatty and several banana shaped”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We are sorry to hear you are not happy with the quality of boards you have received. However, your order was delivered on January 5th and we have not received any communication from you in regards to this. If you would like to email us with further details we can look into this for you.

Posted 10 months ago

“Delivery and service was 1st class, only let down was majority of the 100mm boards had really noticeable curve across the 1.2 width. Had thought perhaps the boards are seconds !”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. We are sorry to hear you are not happy with the quality of boards you have received. However, your order was delivered on January 12th and we have not received any communication from you in regards to this. If you would like to email us with further details we can look into this for you.

Posted 10 months ago

“very good price vary good service prompt delivery Recommend to all Thanks”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Excellent service and half the price of local builders merchants. Highly recommended.”

Helpful Report

Posted 10 months ago

Thank you very much for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Wasn't delivered within the time frame stated on the website. Received half the order on time.”

Helpful Report

Posted 10 months ago

Thank you for your review and feedback. On this occasion, we do find this review a little unfair as, your order was delivered with our timeframe of 3 to 5 working days. Your order was placed on 31st December while we were closed over the holiday break. We had clearly stated on our website that orders would not be processed until our return to the office so your order was not processed until the 2nd of January, the next working day after you placed your order. You emailed us on 1st January (while we were still closed) to advise there were access issues at your property. We advised transport that there would be access issues at your property so to faciliate your delivery, they made the decision to deliver your goods on a van. Therefore, this was split into two separate deliveries, the first on the 5th (within 4 working days) and the second drop on the 8th (within 5 working days). We hope this makes the delivery timeframe clearer for you.

Posted 10 months ago

“It's not possible to give 0 stars apparently... Build4Less took my money, delayed my delivery by 9 days. Then knowingly delivered me the wrong product, 2.4m long OSB T&G 18mm loft boards instead of 1.2m and then said the depot don't have the correct product at all and never did. Cost me half a day's wages trying to resolve on a Friday afternoon. I asked for someone to call me. After ringing many times and still only receive emails. This is the following week and still no answer about my original purchase which is still for sale on their website. Really disappointed with my experience and would not purchase from Build4Less again. Really hope for everyone else's sake this is a one off, but from the way I've been treated I don't think so.”

Helpful Report

Posted 10 months ago

Thank you for your review, we greatly appreciate feedback. We apologies for the delay in delivery, this material generally takes approximately 5 to 7 working days to site and we acknowledge this took somewhat longer than our standard timeframe. In regards to the the incorrect size of boards being delivered, we sincerely apologies for this error, however, we can assure you that we did not knowingly do this, it was a genuine error on the part of our supplier. The collection of the incorrect boards has been arranged for today and a full refund will be issued once returned to the depot. Our Customer Service Manager has now also been in touch with you directly.

Posted 10 months ago

“The transaction from ordering to delivery was excellent, would definitely recommend.”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Really happy with the insulation, happy with the price, disappointed with delivery/customer service. Ordered on 14th December, told I'd receive it 3rd January, waited around all day, no delivery. When I checked about the delivery, was told due to stock issues delivery would be on the 5th. Customer service didn't even attempt to check if delivery team could do an AM delivery on the 5th to meet my availability. Finally received delivery AM on the 8th. Not at all impressed with the customer service.”

Helpful Report

Posted 10 months ago

“great service”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Great product easy to use, handles better than traditional fibreglass insulation.”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

“Very competitive prices, very helpful service, efficient delivery.”

Helpful Report

Posted 10 months ago

Thank you for your review. We very much appreciate it and look forward to assisting you with future orders.

Posted 10 months ago

Insulation4less is rated 4.6 based on 1,677 reviews