Insulation4less Reviews

Name: Insulation4less
Address: 3rd Floor 207 Regent Street,London, London
Rating: 4.56

4.6 Rating 1,683 Reviews

89 %

of reviewers recommend Insulation4less

4.6

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About Insulation4less:

Insulation4less Ltd (insulation4less.co.uk) is the UK's largest independent online insulation store. With the highest star rating in the UK, you know you're in good hands when you order with Insulation4less.

Visit Website

Phone:

02035826399

Email:

info@insulation4less.co.uk

Location:

3rd Floor 207 Regent Street,London
London
W1B3HH

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Insulation4less 5 star review on 3rd January 2025

Jayne Bunting

Insulation4less 5 star review on 21st January 2024

Michael Doublet

Insulation4less 5 star review on 25th March 2023

John Stanford

Insulation4less 5 star review on 15th February 2023

Graham Griggs

Anonymous

Anonymous // 01/01/2019

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“Ordering was straight forward and delivery was prompt very happy with insulation4less”

Helpful Report

Posted 2 years ago

We appreciate your positive feedback! It's fantastic to hear that you found the ordering process straightforward and that your delivery arrived promptly. Thank you for choosing insulation4less, and we look forward to serving you again in the future!

Posted 1 year ago

“Placed an order after being promised a specific delivery date by the website, call centre and uk sales manager Stephen McLoughney. Order never arrived on due date, I wasn’t informed of this until I, myself, enquired at the end of day to ask where the order was! Took time away from work to accept and sign for delivery. Requested full refund of the delivery charge -£75.00, verbally denied. Complaint remains open after almost 5 weeks with no sign of resolution! Disgraceful customer service throughout and extremely difficult to communicate with Stephen McLoughney! -uk sales manager. Do not use this company!”

Helpful Report

Posted 2 years ago

“It is easy to identify the product that you need and it was delivered as expected.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback! We're thrilled to hear that you found it easy to identify the product you needed. Timely and accurate deliveries are a priority for us. We value your satisfaction and look forward to serving you again in the future.

Posted 1 year ago

“Prompt service and delivery I also over ordered and have 4 boards to return, so helpful customer service too Many thanks”

Helpful Report

Posted 2 years ago

“I have never used this before and it was recommended by a friend to create a platform for one or two light-weight items to sit on. It was very easy to work with and has done the job well.”

Helpful Report

Posted 2 years ago

“Excellent service and speedy delivery”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We greatly appreciate your kind words about our service and delivery. Providing excellent service and ensuring speedy delivery are top priorities for us. We understand the importance of promptness when it comes to delivering our products to our valued customers. Thank you once again for choosing our company, and we hope to have the opportunity to serve you again in the future.

Posted 1 year ago

“Excellent level of service and communication and the delivery went without a hitch, despite us being in a difficult location. Highly recommended.”

Helpful Report

Posted 2 years ago

We greatly appreciate your positive feedback! It's wonderful to know that our service and communication exceeded your expectations. Delivering to difficult locations can be a challenge, but we're glad we were able to overcome it. Thank you for recommending us, and we hope to have the opportunity to serve you again soon!

Posted 1 year ago

“Good price, Speedy delivery and well packed - no damaged edges to the boards, I'll be ordering more for my endless home insulation project!”

Helpful Report

Posted 2 years ago

Thank you for choosing our product and taking the time to share your positive feedback. We're thrilled to hear that you were pleased with the good price, speedy delivery, and well-packed boards. We appreciate your business and thank you once again for your positive feedback!

Posted 1 year ago

“Excellent service plus great prices”

Helpful Report

Posted 2 years ago

Thank you for your kind words! We greatly appreciate your feedback and are delighted to hear that you had an excellent experience with our service and found our prices to be great. Thank you once again for choosing us.

Posted 1 year ago

“Do not use this company . I received an email saying delivery was confirmed for the 17th of November. No sign of it . So I called on the 18th . Spoke to an unhelpful person with poor language skills whom didn't seem to be able to understand what I was saying . Eventually I received an email staring the delivery would be with me in 30 mins . So I commenced ripping out . 1 hour 30 mins later still no deliver . I'd been in the front garden of the property all morning working . Next thing I know I receive an email telling me delivery was attempted but I wasn't there and the delivery would now be on the 21st . I asked about just getting my money back to go and pick it up somewhere to keep the job going . I was informed it would take over a week to process the money back to my account . I said this was exceptable . So come the 21st I call to enquire regarding delivery only to be told the order is canceled you'll get you money back when we've processed it . Nearly a whole week wasted work wise and down £1200 for 10 days for no reason . It wouldn't have been so bad had it not been for the appalling attitude of the staff .”

Helpful Report

Posted 2 years ago

Hi Steven, Sorry to hear of your poor experience with your order. Our courier did try to call you on the day of delivery (17th Nov) about 30 minutes or so after you called our office to check access, as the courier thought access would be tight. It seems that you missed the call and the courier then did not attempt to make the delivery. When you called our office later in the day, we were unaware that the courier did not make delivery but was made aware soon after that the courier did try to make contact with you prior to making delivery. As stated above, when you did not answer the call, the courier moved on to another drop. At this point, we informed you that we could redeliver your order on the 21st. You requested to cancel your order and have a refund by email stating "If you aren't going to deliver today then I don't want to do any further business with you, and you can give me my money back". At this point, we done everything in our power to try to get your order back out to you that day or worse case the following day. Unfortunately, the courier was unable to accommodate this until Monday 21st. We then emailed you to inform you that the order would be cancelled and that if you could respond back to confirm the cancellation. Unfortunately, you did not reply to our email, but, we had no choice but to cancel the order on our side to avoid the order being redelivered until you came back to us. You emailed in on the 21st asking where your order was, but as stated above we had to cancel your order because you did not respond to our email to confirm what you wanted to do. We have asked you a number of times if you would like us to reinstate your order and reschedule the delivery, but you reply to our emails without answering the question. We feel it is best at this point to continue with the cancellation and refund. We are sorry this has been a less than perfect experience. Unfortunately though, it is important that couriers can get through when they try to call to make delivery. Otherwise, they may just move onto another delivery and that is out of our control. Also, if you had responded to our email on the 17th accepting delivery for the 21st, then your order would have arrived today. Regards Insulation4less

Posted 2 years ago

“Good quality product at a good price and fast delivery.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you are satisfied with the quality of our product, the good price, and the fast delivery.

Posted 1 year ago

“Ordered 17 Celotex boards, received confirmation asking if Recticel was a suitable alternative which I was more than happy with and also a delivery date, all boards were delivered on the stated date and in excellent brand new condition. Can't fault the service and the price was brilliant.”

Insulation4less 5 star review on 18th November 2022

Helpful Report

Posted 2 years ago

Thank you for sharing your experience with us. We're thrilled to hear that you had a positive and hassle-free shopping experience with us.

Posted 1 year ago

“material delivered by a friendly driver in the small vehicle I had requested t the time forecast”

Helpful Report

Posted 2 years ago

We're glad to hear that our friendly driver delivered the material to you in the small vehicle you requested. We appreciate your business.

Posted 1 year ago

“Great product. Would have been better if it was waterproof. The delivery driver was superb, helping me to stack the 52 sheets in my garage. Good lad. 😊😊”

Helpful Report

Posted 2 years ago

Thank you for your kind words and feedback! We're thrilled to hear that you find our product great and that our delivery driver provided superb service by assisting you in stacking the 52 sheets in your garage. We value your business and hope to serve you again soon!

Posted 1 year ago

“Very reliable and helpful company”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your feedback. We're thrilled to hear that you found us reliable and helpful. Thanks again for your kind words!

Posted 1 year ago

“Super service & product”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback about our service and product! We're thrilled to hear that you had a great experience with us. We value your satisfaction and look forward to serving you again in the future!

Posted 1 year ago

“Arrived insulated home”

Helpful Report

Posted 2 years ago

“Goods as advertised and prompt efficient service”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your positive feedback. We greatly appreciate your kind words about our goods and the prompt and efficient service you received. Thank you once again for choosing us. Your support means a lot to us!

Posted 1 year ago

“Fantastic service and great price”

Helpful Report

Posted 2 years ago

Thank you for your fantastic feedback. We're delighted to hear that you had a great experience with our service and found our prices to be favorable. We appreciate your kind words and your support.

Posted 1 year ago

“Best price I could find on the internet. Efficient delivery. Very pleased.”

Helpful Report

Posted 2 years ago

Thank you for your feedback and for choosing us! We're thrilled to hear that you found the best price on the internet with us and that our delivery service was fast.

Posted 1 year ago

Insulation4less is rated 4.6 based on 1,683 reviews