instruments4music Reviews

Name: instruments4music
Address: Osprey House, Featherby Way, Purdeys Ind Est, Rochford
Rating: 4.77

4.8 Rating 2,047 Reviews

95 %

of reviewers recommend instruments4music

Company Reviews

Metrics

Info

4.8

Based on 2,047 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Email:

Support@cyrane.com

Location:

Osprey House, Featherby Way, Purdeys Ind Est
Rochford
SS4 1LD

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instruments4music 5 star review on 2nd November 2024

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchase arrived with plastic tags on 2 draw strings missing and a 3rd tag came off in unpacking process. Way purchase was packed meant it was folded and squashed out of shape. Disappointing.”

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Posted 7 years ago

“Disappointed I was told that an item wasn’t available. When queried was told it would be sent out free of charge - would expect this anyway due to the fact it isn’t my fault! Shouldn’t be made to feel as they are doing me a favour! Not impressed.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I can see from your order you ordered several different items and unfortunately one was put on back order. I think there may have been some confusion here, our sales adviser explained the process that any back ordered items are sent on with no additional carriage charges. This isn't to make you feel as if we are doing you a favour. Our standard protocol is advise the how the whole system works and how charges are applied so there is no confusion to the client, (we do have some customers that have concerns that a back order may cost them more). Apologies that you felt it wasn't explained to you in this way. We hope you are happy with your purchase and the goods received.

Posted 7 years ago

“Everytime i tune it in it untunes poor quality”

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Posted 7 years ago

Thank you for taking the time to leave us a review. I can't see any notes on your account that you have contacted us about this to try and resolve. Could you please contact us so we can discuss the problem in more detail and come up with a suitable resolution. We haven't had this problem on the item before, so it may need investigating.

Posted 7 years ago

“The instrument in question was a baritone ukulele one of the position markers had fallen out and the bridge had been positioned incorrectly which meant the strings were going from left to right over the length of the fret board this of course also affected the intonation”

Helpful Report

Posted 7 years ago

Thank you for taking the time to leave us a review. I can see from the notes on your account that you have spoken to one of our customer service assistants and this matter has been resolved. All of our instruments are quality checked and we apologise that on this occasion, the goods you received were below our usual high standard.

Posted 7 years ago

“Still waiting for the item, don't get me wrong its only been a couple of days so Its not an issue, but, maybe they should not be so quick to ask for reviews. Leave it a week or two for people to actually receive and use the item and contact you if required. or at least until the item has been delivered.”

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Posted 7 years ago

instruments4music is rated 4.8 based on 2,047 reviews