INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 607 Reviews

94 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a problem with the courier but inspyer sorted it straight away for me”

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Posted 3 years ago

Hi Chris, thanks for the feedback, hope your enjoying your new Tom Dixon pendants

Posted 3 years ago

“I was thoroughly delighted with the whole service. The price, the product arrived sooner than we’d thought & everything was top service.”

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Posted 3 years ago

Really pleased to hear that you like the floor lamp and that you were happy with the service. If you get a chance, we’d love to see a picture when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your new purchase!

Posted 3 years ago

“Friendly efficient service and rapid delivery . What could be better!”

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Posted 3 years ago

Hi Tricia, Thanks so much for your feedback, I will pass on positive reply to the Inspyer team. Enjoy your new purchase!

Posted 3 years ago

“Excellent service,responded quickly to me about item not being available and gave me other options ,ideas Thanks”

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Posted 3 years ago

Thanks for the review Andrea, we hope you are enjoying your new Anglepoise Type 75 Floor Lamp Paul Smith Edition 4

Posted 3 years ago

“No problems with order. It arrived in a timely manner, well packaged and undamaged.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Great choice and value for money.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Great service and price beat John Lewis too !!”

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Posted 3 years ago

Thanks so much for your feedback Craig. We hope you enjoy your new purchase.

Posted 3 years ago

“very professional and very helpful ! i wil sure bay again from them !”

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Posted 3 years ago

“Been waiting over two months and finally received the lamp. Although a week later than being told when it would arrive, I’m extremely pleased with it. In the grander scheme of things this year I wouldn’t have minded it being delayed had I have been informed by Inspyer. However I had to do the telephone & emails to enquire about when it might be delivered. Inspyer are very competitively priced and Carol whom I spoke to was extremely pleasant. The company just lacked customer liaison on this occasion. I would use them again and hopefully they will have read this and take heed regarding keeping customers updated on delayed items.”

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Posted 3 years ago

Hi Jan, I'm really sorry that you are still waiting for your lamp. I have investigated the order and can see that it was placed on 4th Nov. Our website clearly sated "Lead Time: 4-6 weeks", and it will be 6 weeks tomorrow (16th Dec). We have also advised you that the manufacturer has confirmed that the light will actually be dispatched on 17th, so a day late. I know it must be frustrating waiting for these lights, but with the unavoidable delays for almost all manufacturers at the moment (in relation to both Covid and Brexit, especially where they rely on components and materials that are shipped internationally), we are finding that many orders have been delayed through no fault of our own or the manufacturer. Again I apologise for the slight delay and we appreciate your patience during these very challenging times. Once you receive your light, and based on the above, I hope you will reconsider the two star review rating.

Posted 3 years ago

“Good price but took a long time to deliver. I wasn't kept informed on expected delivery dates.”

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Posted 3 years ago

“I know that the lights were coming from Original BTC, but I should still have been given an idea of when they were coming. Then when they were delivered i was only given 1 1/2 hours warning and unfortunately wasn't home so they had to be redelivered. i had ordered 6 lights, but then decided that i didn't want 2 of them and emailed Inspyer and i got a quick response, but i would have preferred more help with the invoice on how to return. The lights are lovely though.”

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Posted 3 years ago

Hi Sharon, I'm really sorry you didn't get sufficient notice, this is very unusual - the system that Original BTC uses sends an automatic notification by email and SMS once the delivery request is booked with DPD for next day delivery. I think this must be a freak IT glitch as we haven't had an issue with this before. Not sure what you mean about the invoice - perhaps a typo - if you meant information about returns we have a dedicated link at the bottom of every page about returns - it takes you tomour FAQs page https://www.inspyerlighting.co.uk/pages/faqs Glad you like the lights though! If you have any other questions or concerns please feel free to email us at info@inspyerlighting.co.uk

Posted 3 years ago

“Prompt delivery and great prices - would recommend”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“I would recommend this company and i cant fault them in any way. I cannot however recommend the Anglepoise lamp i bought. It looks nice but is poorly designed and made. It is floppy and flimsy, the cable clips are useless and it is really a table lamp with an extentsion added . You end up with an extra lamp base which is off no use. The bar which the springs attach to is to big for the arms and you can see that the metal will bend soon . Sometimes you dont get what you pay for.”

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Posted 3 years ago

Hi Geoffrey, thanks for the kind words and we're really sorry to hear that you're not happy with the lamp. I actually have the 1228 desk lamp version on my desk in front of me and have been using it for the last 3 years or so with no problem. Anglepoise also guarantee their lamps for life, so if you do have a problem with springs or similar they will fix it free of charge, even in 10 years time (please make sure you have registered the product with them to qualify)! I should also point out that we offer a 14 day change of mind policy, so if you don't like the light / lamp for any reason you can send it back and exchange it or have a full refund. Finally, if you feel that the lamp is 'defective' then please send pictures and a short video of these issues to info@inspyerlighting.co.uk and we will liaise with Anglepoise to see if it is something they can fix for you.

Posted 3 years ago

“Received a nickel wall scone made by Heathfield and flux. Won’t be installing until March 2021.excellent quality. Sux weeks lead time. Just one negative that I did not receive a text to inform me when the delivery was booked in, would have given a five star if I had received a text Specifying delivery date.”

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Posted 3 years ago

“Arrived quickly and safely. All as described.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Excellent and speedy delivery.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Top service”

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Posted 3 years ago

“Ordered a Tom Dixon Melt Table Lamp at a very competitive price. I had never ordered from Inspyerlighting previously and I was therefore a little cautious. Reviews were very good so decided to go ahead. Did not regret it. Comms very good and item was delivered well packaged and fully intact. Will definitely order from this site again.”

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Posted 3 years ago

Delighted that you chose to order from us, and that you were happy with the service and your Tom Dixon Table Lamp. We look forward to your return.

Posted 3 years ago

“The lamp arrived quickly and in perfect working condition.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase

Posted 3 years ago

“Good price and prompt delivery.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase

Posted 3 years ago

INSPYER LIGHTING is rated 4.8 based on 607 reviews