INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 607 Reviews

94 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent co. will use them in the future”

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Posted 2 years ago

“Good price and quick delivery”

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Posted 2 years ago

“I was unsure about the company at first because I had not used them before and the prices are sooo reasonable. 1 small parcel from my order arrived the day before the others and I panicked thinking this was all I was getting. I rang customer services and they were brilliant. They explained the situation and followed up the next day to make sure everything was ok. This is the first company I will look at when needing lights in the future”

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Posted 2 years ago

“Very easy company to deal with and product is vwery good”

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Posted 2 years ago

“After payment it transpired that the product was ot of stock. Extremely disappointing and frustrating.”

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Posted 2 years ago

Dear Haim, I am extremely sorry that you are disappointed. Unfortunately, products do go out of stock occasionally, particularly over weekends when the manufacturers are closed (as was the case with your order) - our customer service team did contact you first thing on Monday morning to let you know and made a full and immediate refund for you. Sadly the manufacturer was unable to provide a re-stocking date for the item and we have since discontinued selling their product. Our apologies again.

Posted 2 years ago

“Great price, great communication”

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Posted 2 years ago

Thank you, we're glad you are happy with your light and our service!

Posted 2 years ago

“They had what I wanted (amongst a good variety of products) at a very reasonable price. Order went through fast, I was kept informed as to the state of the order, etc. Goods arrived on time (a day or so early, if I remember correctly), in good condition, and worked when we put it together. All I want from my online supplier!”

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Posted 2 years ago

Thank you Cindy, we're glad you are happy with your light and our service!

Posted 2 years ago

“Excellent product, well-packaged and slipping worked well. Good customer service re returns.”

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Posted 2 years ago

Thank you Kathleen, we're glad you are happy with your light and our service!

Posted 2 years ago

“Excellent Service and a beautiful lamp - would definitely recommend Inspyer”

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Posted 2 years ago

Thank you Anthony, we're glad you are happy with your light and our service!

Posted 2 years ago

“Lights arrived as description and on time, we are very happy and would recommend.”

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Posted 2 years ago

Thank you Isabella, we're glad you are happy with your light and our service!

Posted 2 years ago

“Great products and a very good service”

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Posted 2 years ago

Thank you, we're glad you are happy with your light and our service!

Posted 2 years ago

“Excellent service, friendly phone call and speedy delivery”

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Posted 2 years ago

Thank you, we're glad you are happy with your light and our service!

Posted 2 years ago

“Great customer service and prompt delivery”

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Posted 2 years ago

Thank you Ingrid, we're glad you are happy with your light and our service!

Posted 2 years ago

“Excellent service from Inspyer Lighting, pricing competitive.”

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Posted 2 years ago

Thank you Gillian, we're glad you are happy with your light and our service!

Posted 2 years ago

“A great company and wonderful customer service. Always a fantastic choice incorporating the best from different parts of the world.”

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Posted 2 years ago

Thanks so much for your review Sally, we really hope you enjoy using the lights!

Posted 2 years ago

“I highly recommend the service we got from Inyspyer Lighting”

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Posted 2 years ago

Thanks so much for your review Kathleen, we really hope you enjoy using the lights!

Posted 2 years ago

“Never contacted re delivery awful service”

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Posted 2 years ago

Dear Peter, I'm really sorry that you have had a bad experience with the delivery of your lights. I have reviewed your order history and can see that you ordered several large items from different manufacturers. Whilst most of the lights we supply are sent to customers by us with full tracking information, both of these particular manufacturers ship large multi-box pieces directly to our end customers in an attempt to speed up delivery to you, to reduce cost (if they came to us and then on to you we may not be able to offer free shipping), reduce the chance of transit damage and to be more environmentally friendly. Sadly, these manufacturers use next day couriers that do not send out tracking information to us or the end customer, which is, I agree, very frustrating. However, the service they use will leave attempted delivery slips if you are out and you would then be able to contact them to arrange a second attempt etc. They would not simply leave the items outside. I do sympathise with your issue though and appreciate your comments so I have raised the matter with both manufacturers and I hope we can work with them to enable tracking notifications for all direct customer shipments moving forwards. I note that the lights you ordered were delivered within the quoted shipping timeframes and cannot see any other issues with the ordering process, the price paid, or most importantly, with the quality of the lights. I hope these were, on balance, to your satisfaction. If you have any questions or would like to discuss the matter further with me please email me at info@inspyerlighting.co.uk Kind regards, Adrian

Posted 2 years ago

“Great selection of luxury lighting and great customer service”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Rude customer service and unhelpful”

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Posted 2 years ago

Dear Olivia, I am really sorry that you have not been happy with the service. I have reviewed your order history and all of the correspondence and I can see that all correspondence was over email and that no phone calls have been received or recorded from us. I have reviewed the email correspondance sent to you by the different members of our support team (transcript below) and cannot see anything either rude or unhelpful. Whilst I understand that you didn't like the colour you ordered and are unhappy about the fact you couldn't exchange the items 6 months after recieving them, we believe that our 28 day full refund offer is a fair and market standard policy. 15 March 2022 “Hi Olivia, You do have 28 days from receipt to return the items for full refund/exchange but unfortunately we are into 6 months since receipt and this is not a standard stock item. Kindest Regards, Carol” 15 March 2022 “Dear Olivia, Thank you for your email regarding the possible exchange of your lights. Unfortunately as these items are not a standard stock item and we are well over the 28 day return period I’m afraid that we would not be able to take these items back for refund or exchange. I’m sorry that we cannot help on this occasion, If you have any further questions please do not hesitate to contact us. Kindest Regards, Carol” 21 February 2022 “Hi Olivia I don’t have a photo im afraid, and we don’t have them in stock so I cant check the box to be able to tell you. I do believe they are normal shape but if you have the lights there just open one and it should give you instructions. If you cant tell from whats inside the box feel free to send us a photo. The tech spec I am looking at doesn’t mention a special shape bulb, just an E27. So your standard one should be fine. Kind regards, Lois” 21 February 2022 “Hi Olivia The bulbs are not included as far as im aware. They do take E27 - LED 15W, E27 is a common bulb that you can get in most supermarkets/hardware stores. We only really sell the Tala/buster and punch decorative bulbs im afraid. Some of these are E27 but as you wont see the bulb its more worth your while to source them from homebase etc. Kind regards, Lois” If you would like to discuss the matter further please email me at info@inspyerlighting.co.uk and I will arrange a convenient time to call you. Kind regards, Adrian

Posted 2 years ago

INSPYER LIGHTING is rated 4.8 based on 607 reviews