INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 607 Reviews

94 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 607 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is good to find a supplier with a good web sight and customer service that actually suported customers.”

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Posted 3 years ago

Thank you so much for your positive feedback, enjoy your new purchase

Posted 3 years ago

“Arrived as agreed.”

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Posted 3 years ago

“After placing my order I was particularly impressed by the standard of direct contact from Inspyerlighting to set expectations, to keep me informed of progress, and finally to the delivery itself which happened exactly as I was told it would. All at an excellent price.”

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Posted 3 years ago

Hi John, thanks so much for leaving the review, we really hope your enjoying your Flos Arco Floor Lamp . If you get a chance, we’d love to see a picture of the lamp when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your new purchase

Posted 3 years ago

“when i ordered was told lamp would be sent by end of December. I have heard nothing since, lamp hasn't shipped and yet you're asking for a review.”

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Posted 3 years ago

Hi Stephanie, I'm really sorry that your item has been delayed so significantly and I understand the review request may seem inappropriate but this is an automated request and goes out to all our customers regardless. I have looked into your order and we did write to you on 17th Dec to advise of the delays to your order and we have provided a further 4 updates since then. We have offered you a refund on every communication. Regarding the delays themselves, sadly at the moment almost all lighting (and other) manufacturers are facing delays with freight leaving/arriving at port due to Covid, Brexit related shipping issues, and unprecedented levels of demand. This is all on top of the logistical Covid issues that every business now faces with reduced staff numbers, office closures and reduced factory capacity etc. We do try to keep all of our customers informed of delays to their orders, but we are somewhat beholden to the manufacturers letting us know the status, and quite often they simply cant give any guarantees on when ships will arrive and get through customs etc. I hope this somehow explains the situation, of course we totally understand and recognise the frustration these delays have for customers that are waiting for overdue items and we apologise again for any inconvenience caused.

Posted 3 years ago

“Order not arrived yet after ordering in earlier December. Appreciate the delay at the ports but there should have been more stock readily available. It was meant to be a Christmas present”

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Posted 3 years ago

“Great Service. Well packaged.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Wide range of quality lighting. Straightforward to deal with. Prompt service”

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Posted 3 years ago

Hi Adam, thanks so much for your feedback, hope your enjoying your HDCW Editions In The Tube 100-500 Outdoor Wall Light or Suspension Light. If you get a chance, we’d love to see a picture when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your new purchase!

Posted 3 years ago

“I received great service from Inspyer Lighting. A product I’d ordered arrived from the manufacturer with parts missing. I called Inspyer and between them and the manufacturer, they ensured that a replacement product was sent within 2 days. Absolutely brilliant customer service. Lovely pendant lights from Anglepoise too, and at a great price. I would definitely use Inspyer Lighting again.”

INSPYER LIGHTING 5 star review on 7th January 2021

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Posted 3 years ago

Hi Janet, Thank you so much for your positive feedback, your Anglepoise Original 1227 Midi Pendants look fantastic over your table. Beautiful cat btw. Enjoy your pendants.

Posted 3 years ago

“Sold me a lamp with estimated delivery in 5 days, turns out it’s on the wrong side of the channel, hoping delivery might happen in 5 weeks, but no guarantee”

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Posted 3 years ago

Hi Ewan, I'm really sorry that your item was been delayed, hopefully you're please with it now that it has arrived! I have looked into your order and we did write to you on 17th Dec to advise of the delays to your order and we provided 3 further updates until you received your light. We also offered you a refund on every communication. Regarding the delays themselves, sadly almost all lighting (and other) manufacturers have faced significant delays with freight leaving/arriving at port due to Covid, Brexit related shipping issues, and unprecedented levels of demand. This is all on top of the logistical Covid issues that every business now faces with reduced staff numbers, office closures and reduced factory capacity etc. We do try to keep all of our customers informed of delays to their orders, but we are somewhat beholden to the manufacturers letting us know the status, and quite often they simply can't give any guarantees on when ships will arrive and get through customs etc. I hope this somehow explains the situation, of course we totally understand and recognise the frustration these delays have for customers that are waiting for overdue items and we apologise again for any inconvenience caused.

Posted 3 years ago

“perfect bedside lamp to make a pair, well priced, delivered promptly and well packaged.”

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Posted 3 years ago

Hi Julie, Really pleased to hear that you like the lamp and that you were happy with the service. If you get a chance, we’d love to see a picture of your new Anglepoise 90 Mini Mini Desk Lamp when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your new purchase!

Posted 3 years ago

“Easy to order. Good product info.”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

“Good communication on delivery schedule and good at answering phone calls. Also online chats responded to. I would buy from them again - especially as prices are reasonable. As a customer you feel as though you are dealing with a well run company.”

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Posted 3 years ago

Thank you so much for your feedback, I will pass on positive reply to the Inspyer team. Enjoy your new purchase!

Posted 3 years ago

“A great range of quality lighting products at very competitive prices. Fast and safe delivery. What more do you need”

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Posted 3 years ago

Hi Matthew, thanks so much for leaving the review, we really hope your enjoying your light. If you get a chance, we’d love to see a picture of the light when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting.

Posted 3 years ago

“I paid for my lamps on a Black Friday deal, however, it’s now January and I’m still waiting for delivery. Why advertise something on a deal when you clearly don’t have them in stock! Shocking service”

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Posted 3 years ago

Dear Glen, I was clearly disappointed to read your review and I am really sorry that you feel let down by our customer service, I can assure you this is highly unusual. I know it must be extremely frustrating waiting for items you may have expected a lot sooner, but we genuinely do try to keep our customers informed, updated and we try to explain the reasons for delays and give you as many options as possible for alternatives or refunds. I also hope that you found the initial ordering process, our website and our price a 5 star level. I have, therefore, investigated your order and we can see that the lamps you ordered were listed on the website (at the time) as “Please note, this is pre-order only for dispatch end December” this was in large bold type at the top of the listing information. We then emailed you on 17th Dec (see attached email) to advise of on-going delays and a revised dispatch date as well as the option of a change of item or a full refund. The reason for the delay, as we detailed in the email, is that “Anglepoise have been experiencing unprecedented delays with certain products due to a perfect storm of Covid and Brexit related issues. They have suffered from reduced workforces, factory shutdowns, delays with containers leaving port, UK port clearance (there is no room at many of the major UK ports as so many shipments are being shipped through ahead of 1st Jan) and associated customs issues, coupled with an exponential increase in demand from those home working, Black Friday buyers and those purchasing Christmas gifts. The net effect, I’m sorry to say, is that these issues have led to Anglepoise pushing their dispatch dates back.” Your review is clearly extremely important to us and for future customers in order to build a clear picture of the company they are dealing with. I would like to thank you once again for your comments and we will continue to review how we can provide better information around the delivery timescales for all of our customers.

Posted 3 years ago

“Purchase exactly what we required, very pleased”

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Posted 3 years ago

Hi Peter, Thanks so much for your positive feedback, If you have time please feel free to send us a photo of your new purchase. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your new lamp!

Posted 3 years ago

“Nice and easy to navigate e-shop;) consultants are ready to help and notify you if anything with your order goes wrong”

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Posted 3 years ago

Hi Denis, thanks so much for leaving the review, we really hope your enjoying your DCW Editions ISP Wall Light. If you get a chance, we’d love to see a picture of the light when it’s in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. Enjoy your purchase

Posted 3 years ago

“I haven’t been kept up to date with my order, I keep having to chase. It’s been over a mont since I ordered now and it still hasn’t turned up.”

Helpful Report

Posted 3 years ago

Dear Jessica, I was clearly disappointed to read your review and I am really sorry that you feel let down by our customer service, I can assure you this is highly unusual. I know it must be extremely frustrating waiting for items you may have expected a lot sooner, but we genuinely do try to keep our customers informed, updated and we try to explain the reasons for delays and give you as many options as possible for alternatives or refunds. I also hope that, now you have received your light, that you are pleased with it and that you found the initial ordering process, our website and our price to a very good level. Immediately after receiving your review I investigated your order and emailed you to advise that I could see that one of our customer support team exchanged several emails with you regarding delivery timescales, I can also see they had been asking the manufacturer for regular updates. It wasn’t until 15th Dec that the manufacturer advised us they had severe delays at port (as you may have seen reported on the news) and we explained to you that we couldn’t guarantee a pre-Christmas delivery and we offered you the option of a full refund. I know this is far from ideal, and we apologise for the delays you have had with this order, but unfortunately the toxic combination of Covid and Brexit has meant unprecedented delays for almost all our supply chain that we simply can’t do anything about. Your review is clearly extremely important for future customers in order to build a clear picture of the company they are dealing with, so I would like to thank you once again for your comments and we will continue to review how we can provide better information around the delivery timescales for all our customers.

Posted 3 years ago

“Unfortunately we were unable to complete the purchase as it had been wrongly priced and we were reimbursed This was disappointing as our previous experiences had been excellent We would still recommend”

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Posted 3 years ago

Dear Gerard, we are really sorry that you had an issue with this purchase. As we explained at the time this was a temporary computer error that was rectified within 24 hrs. I believe you were also notified and refunded within 24 hours. This really was a one off and completely unprecedented issue. However, we're glad your other experiences had been excellent and we hope that you will use us again in the future.

Posted 3 years ago

“Very professional and courteous service provided by the team. I am extremely satisfied with my purchases.”

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Posted 3 years ago

Hi Stefano, Thanks so much for leaving the review, we really hope your enjoying your Nemo Linescapes Floor Lamp light and Nemo Linescapes Wall Light. If you get a chance, we’d love to see a picture of the lights when in place. You can either send directly to us by emailing info@inspyerlighting.co.uk or tagging us on Facebook or Instagram using @inspyerlighting. I will pass on positive reply to the Inspyer team. Enjoy your new purchase!

Posted 3 years ago

“Excellent. Cheap and good responsiveness”

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Posted 3 years ago

Thanks so much for your feedback. We hope you enjoy your new purchase.

Posted 3 years ago

INSPYER LIGHTING is rated 4.8 based on 607 reviews