INSPYER LIGHTING Reviews

Name: INSPYER LIGHTING
Address: 6 The Oakleys, High Wych Road, High Wych, Herefordshire
Rating: 4.76

4.8 Rating 614 Reviews

95 %

of reviewers recommend INSPYER LIGHTING

4.8

Based on 614 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01992252900

Email:

info@inspyerlighting.co.uk

Location:

6 The Oakleys,
High Wych Road,
High Wych
Herefordshire
CM21 0DU

INSPYER LIGHTING 5 star review on 22nd September 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“lois i dealt which at inspyer lighting was very helpful and nothing was to much trouble”

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Posted 2 months ago

“Excellent prices, great choice and helpful customer service.”

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Posted 2 months ago

“All good but (as warned) my lamp took ages to arrive.”

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Posted 3 months ago

“Great communication, quality packaging and a beautiful product.”

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Posted 3 months ago

“I've received a very good product in very good condition. Thanks!”

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Posted 3 months ago

“I ordered a product, which at the time stated 3-5 weeks delivery. After a few weeks I emailed the company for a delivery estimate. They said it was subject to 4-6 weeks delivery time and to wait. Having gone on holiday and still not received it 6 weeks later, I emailed again. The response seemed to indicate the item was never ordered, but they would request delivery. Should be with us in around a week. A full 9 weeks after ordering the item arrived. I opened to find the wrong colour item. I once again emailed the company. They apologised, they used the wrong order code. They arranged for collection of the item the next week, but said the right item would be subject to another 4-6 weeks delivery. I certainly hope it will take less than 9 weeks this time. Whilst they have been responsive to my messages, I would avoid if you can.”

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Posted 3 months ago

Dear Krista, We are really sorry that you had a 2-star experience with your order. I'm afraid that you experienced an extremely rare error from our team when making the original request with the manufacturer, as you said, we selected the wrong code in the system and you received the wrong colour and we whole heartedly aplogise for this. Regarding the initial delay, the product information clearly displays a 4-6 week delivery timescale but as we state in our FAQ's we cannot guarentee this because of factors outside of our control. In this instance your item was ordered next working day (I can assure you it had not been forgotten), but due to the Italian factory shutdown in August this delayed the shipping of your item to us, by the manufacturer, by just over 2 weeks. Again we apologise for the delay but it was out of our control. However, we totally understand you frustration and we hope to have the new correct lights delivered to you in the coming weeks. I will ask the customer services team to reach out and offer you a further discount, as a gesture of goodwill, for the inconvenience caused. When you finally receive the lights we hope you enjoy them as they really are beautiful. Best regards, The Inspyer Team

Posted 3 months ago

“Great service and communication, thank you.”

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Posted 3 months ago

“Competitive prices and fast delivery service. Came in over 15% cheaper than a number of other places”

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Posted 3 months ago

“Good prices, excellent customer service I had a problem with an item that was damaged and all sorted out in record time by Carol. Excellent range of products.”

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Posted 3 months ago

“Looked after very well and good comunications.. definately recommend.”

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Posted 3 months ago

“Superb quality and service”

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Posted 3 months ago

“Lights are amazing and high quality. Despite a delay in delivery, customer service was always ready and polite to keep me informed.”

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Posted 4 months ago

“A good experience buying from Inspyer Lighting - excellent website, good pricing and excellent service speaking direct to sales office. Stock availability also very good!”

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Posted 4 months ago

“Excellent service all round.”

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Posted 4 months ago

“Switches arrived very quickly, and the quality of the products was excellent.”

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Posted 4 months ago

“Fast delivery, arrived on time and a good price. Easy to navigate the website and make the purchase”

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Posted 4 months ago

“The staff are extrememly helpful, nothing is too much to ask and the products arrved on time”

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Posted 4 months ago

“quick delivery”

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Posted 4 months ago

Dear Sean, we assume that your 1 star rating is a mistake based on your comments re quick delivery (2 days I believe) and the fact that there are no other known issues with your order. We would kindly request that you review your rating for the benefit of other customers or, if there are indeed issues that warrant a 1 star review then please get in contact with our customer service team to try and resolve them. Thanks

Posted 4 months ago

“Brilliant as always. Great price, excellent communication, swift delivery.”

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Posted 5 months ago

“They answered my emails immediately and followed up with an update on delivery. The lights arrived in wonderful condition-one with an adapter which was a bonus! They seem to sell great quality and unusual designs with an attention to careful delivery, in this case, with UPS.”

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Posted 5 months ago

INSPYER LIGHTING is rated 4.8 based on 614 reviews